Contactus Contact Center scorecard

Company Overview

Contactus Contact Center is a BPO company, founded in 1997, with approximately 1-49 employees. They serve the E-commerce & Retail industries.

¿Quieres Durante 25 años nos hemos mantenido dentro de los Contact Center (BPO´s) más importantes de México y construido relaciones de confianza y a largo plazo con clientes líderes en su sector. Nos especializamos en generar experiencias extraordinarias en cada contacto por medio de un módelo de negocio que combina un equipo de profesionales enfocados en entregarte resultados, procesos bajo normas estándares internacionales, instalaciones amplias y cómodas; así como infraestructura segura y redundante de clase mundial.

Executive summary

Brand Profile: Voice: professional. Voice: customer-centric. Voice: solution-oriented. Tagline: MÁS QUE SOLUCIONES. Imagery Style: Corporate service branding focused on customer experience and operational professionalism.. Client Value Proposition: Summary: Contactus positions itself as a partner for outsourcing customer interaction and support operations with an emphasis on trustworthy long-term relationships, operational results, and standardized processes.. Value Points: Title: Customer experience focus. Value Points: Description: Public messaging highlights creating extraordinary experiences at each contact.. Value Points: Title: Operational results. Value Points: Description: The company says its business model is designed to deliver results through professional teams and structured processes.. Value Points: Title: Long-term relationship orientation. Value Points: Description: The website states it has built trust and long-term relationships with leading clients in their sectors.. Value Points: Title: Flexible service scope. Value Points: Description: The offering spans front-office and back-office needs, plus station rental for client operations.. Company Overview: Tagline: MÁS QUE SOLUCIONES. Highlights: Positions itself among Mexico's important contact centers with 25+ years of operation.. Highlights: Publicly lists its headquarters in San Andrés Cholula, Puebla, Mexico.. Highlights: Markets integrated BPO and contact center solutions for customer-facing and back-office operations.. Description: Contactus Contact Center presents itself as a Mexican contact center and BPO provider focused on customer service, help desk, sales, back office, and station rental services for Spanish-speaking markets.. Competitive Differentiators: Differentiators: Title: 25+ years in market. Differentiators: Description: The company publicly states it has remained among Mexico's important contact centers for 25 years.. Differentiators: Title: Integrated BPO and contact center model. Differentiators: Description: Public materials describe a model that combines professional teams,

Strengths

• Brand Profile: Voice: professional. Voice: customer-centric. Voice: solution-oriented. Tagline: MÁS QUE SOLUCIONES. Imagery Style: Corporate service branding focused on customer experience and operational professionalism.. (public_web; observed 2025-01-27)
• Client Value Proposition: Summary: Contactus positions itself as a partner for outsourcing customer interaction and support operations with an emphasis on trustworthy long-term relationships, operational results, and standardized processes.. Value Points: Title: Customer experience focus. Value Points: Description: Public messaging highlights creating extraordinary experiences at each contact.. Value Points: Title: Operational results. Value Points: Description: The company says its business model is designed to deliver results through professional teams and structured processes.. Value Points: Title: Long-term relationship orientation.. (public_web; observed 2025-02-27)
• Company Overview: Tagline: MÁS QUE SOLUCIONES. Highlights: Positions itself among Mexico's important contact centers with 25+ years of operation.. Highlights: Publicly lists its headquarters in San Andrés Cholula, Puebla, Mexico.. Highlights: Markets integrated BPO and contact center solutions for customer-facing and back-office operations.. Description: Contactus Contact Center presents itself as a Mexican contact center and BPO provider focused on customer service, help desk, sales, back office, and station rental services for Spanish-speaking markets.. (public_web; observed 2025-02-27)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-02-27)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-02-06)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-18)

Firmographics

GB100 score

Overall score: 46

• egs: 41.8
• growth: 56.5
• reputation: 46.6
• ai_readiness: 50
• market_footprint: 29.9
• digital_readiness: 52.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Outsource Accelerator directory peers. Competitors: Evidence: Directory listing identifies ContactUs as a contact center provider within the BPO marketplace.. Competitors: Relationship: alternative. Positioning: Mexican BPO/contact center provider focused on multichannel customer experience, help desk, sales, back office, and workspace rental.. Market Signals: Public website emphasizes long-term client relationships and international standards.. Market Signals: LinkedIn description frames the company as serving Spanish-speaking markets.. Differentiators: Claims 25 years of experience.. Differentiators: Positions itself around multichannel customer experience and integrated BPO/contact center services.. Differentiators: Highlights on-site workstations in Puebla for client operations.. Key Firmographics: Sectors Display: Customer service. Sectors Display: BPO. Sectors Display: Contact center. Sectors Display: Help desk. Sectors Display: Sales. Sectors Display: Back office. Headquarters Display: Av. del Jagüey No. 1220, San Bernardino Tlaxcalancingo, San Andrés Cholula, Puebla, Mexico. Employee Count Display: More than 1,200 collaborators reported on a public jobs/profile listing. Ownership Type Display: Private company / corporate brand; public listing references Corporativo COINTSA SA de CV. Recent News: Articles: Date: 2026-07-26. Articles: Title: Contactus Contact Center website materials updated with current service pages. Articles: Source: contactus.com.mx. Articles: Summary: Public site content references help desk and location/contact details updated in 2026.. Articles: Date: 2026-08-20. Articles: Title: Contactus Contact Center public profile updated on LinkedIn. Articles: Source: LinkedIn. Articles: Summary: The company profile shows current location, services, and company description.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer care. Categories: Services: Atención a clientes. Categories: Name: Technical support. Categories: Services: Helpdesk. Categories: Name: Sales. Categories: Services: Ventas. Categories: Name: Operations support. Categories: Services: Back office. Categories: Name: Workplace outsourcing. Categories: Services: Renta de estaciones. Executive Summary: Summary: Contactus is

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: San Andrés Cholula. Centers: Model: HQ / operational center. Centers: Country: Mexico. Description Long: ¿Quieres Durante 25 años nos hemos mantenido dentro de los Contact Center (BPO´s) más importantes de México y construido relaciones de confianza y a largo plazo con clientes líderes en su sector. Nos especializamos en generar experiencias extraordinarias en cada contacto por medio de un módelo de negocio que combina un equipo de profesionales enfocados en entregarte resultados, procesos bajo normas estándares internacionales, instalaciones amplias y cómodas; así como infraestructura segura y redundante de clase mundial.. Financial Health: Overall Health: unknown. Asset Favicon: Visibility: public. Asset Logo: Visibility: public.

Methodology

Contactus Contact Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 24 distinct source URLs and retained 29 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.contactus.com.mx

Email: ventas@contactus.com.mx

Phone: 222 3037000

Frequently Asked Questions

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