Cooperative Response Center INC scorecard

Company Overview

Cooperative Response Center INC is a BPO company, founded in 1992, with approximately 250-499 employees. They specialize in Customer Support. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: reliability-focused. Imagery Style: utility and service operations focused, with emphasis on dependable 24/7 support. Client Value Proposition: Summary: CRC presents itself as a dependable 24/7/365 service partner for utilities that need customer contact handling, outage communications, and alarm monitoring.. Value Points: Title: Continuity of service. Value Points: Description: Round-the-clock coverage supports urgent customer and dispatch workflows.. Value Points: Title: Utility-specific workflow support. Value Points: Description: The company combines call handling with line crew dispatch and outage communications for electric utilities.. Value Points: Title: Monitoring and response integration. Value Points: Description: CRC combines contact center services with central station alarm monitoring in one provider.. Company Overview: Tagline: Nationwide contact center & alarm monitoring since 1992.. Highlights: 24/7/365 contact center and alarm monitoring operations. Highlights: Founded in 1992. Highlights: Serves electric utilities with customer care, dispatch, and outage communications. Highlights: Operates offices in Minnesota, Tennessee, Texas, and Missouri. Description: Cooperative Response Center, Inc. (CRC) is a cooperatively owned and operated contact center, alarm monitoring center, and software provider serving electric utilities and related organizations.. Competitive Differentiators: Differentiators: Title: Cooperative ownership model. Differentiators: Description: CRC is cooperatively owned and operated, which may align service priorities with member organizations rather than outside shareholders.. Differentiators: Title: Utility-sector specialization. Differentiators: Description: CRC’s services are designed primarily for electric utilities, including outage communications and dispatch support.. Differentiators: Title: Always-on operating model. Differentiators: Description: CRC emphasizes 24/7/365 service delivery across contact center and monitoring operations.. Differentiators: Title: Multi-site footprint. Differentiators: Description: Public contact information lists locations in Minnesota, Tennessee, Texas, and

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: reliability-focused. Imagery Style: utility and service operations focused, with emphasis on dependable 24/7 support. (public_web; observed 2026-07-05)
• Client Portfolio: Industry Concentration: Electric utilities. Industry Concentration: Alarm-related organizations. (public_web; observed 2026-07-05)
• Client Value Proposition: Summary: CRC presents itself as a dependable 24/7/365 service partner for utilities that need customer contact handling, outage communications, and alarm monitoring.. Value Points: Title: Continuity of service. Value Points: Description: Round-the-clock coverage supports urgent customer and dispatch workflows.. Value Points: Title: Utility-specific workflow support. Value Points: Description: The company combines call handling with line crew dispatch and outage communications for electric utilities.. Value Points: Title: Monitoring and response integration. Value Points: Description: CRC combines. (public_web; observed 2026-07-05)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-05)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-10-08)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-03-02)

Firmographics

GB100 score

Overall score: 46

• egs: 44.3
• growth: 46.2
• reputation: 50.9
• ai_readiness: 50
• market_footprint: 35.3
• digital_readiness: 46.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Cooperative Response Center INC's structured service taxonomy includes Customer Support. Client Portfolio: Industry Concentration: Electric utilities. Industry Concentration: Alarm-related organizations. Competitive Landscape: Competitors: Name: Answering service and contact center providers. Competitors: Evidence: CRC positions itself as a 24/7 contact center and alarm monitoring provider, which places it in the broader outsourced contact center market.. Competitors: Relationship: adjacent. Competitors: Name: Alarm monitoring providers. Competitors: Evidence: CRC explicitly offers alarm monitoring services.. Competitors: Relationship: direct. Competitors: Name: Utility-focused BPO providers. Competitors: Evidence: CRC emphasizes service to electric utilities, including dispatch and outage communications.. Competitors: Relationship: direct. Positioning: Cooperatively owned, nationwide 24/7 contact center and alarm monitoring provider focused on electric utilities and related service workflows.. Market Signals: Founded in 1992. Market Signals: Serves over 535 members and associate members in 47 states. Market Signals: Represents over 12 million consumers. Differentiators: Cooperatively owned and operated structure. Differentiators: Utility-specific service focus. Differentiators: Combination of contact center, alarm monitoring, and software offerings. Differentiators: Multi-location U.S. delivery footprint. Key Firmographics: Founded Year: 1992. Sectors Display: Electric utilities. Sectors Display: Customer contact center services. Sectors Display: Alarm monitoring. Sectors Display: Software services. Headquarters Display: Austin, Minnesota, United States. Ownership Type Display: Cooperatively owned and operated. Leadership & Executives: Executives: Bio: Selected as CRC’s new president and CEO effective February 3, 2023.. Executives: Name: Brad Fjelsta. Executives: Title: President and CEO. Executives: Bio: Announced retirement from the CEO role in 2023.. Executives: Name: Christopher Holt. Executives: Title: Former President and CEO. Executives: Bio: Named to senior leadership roles including finance, accounting, information technology, and facilities.. Executives: Name: Paul Thompson. Executives: Title: Vice President of Administration / Chief Financial Officer. Executives: Bio: Led contact centers, central station operations, marketing, sales, service excellence, business development, and corporate communications in the

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Austin. Centers: Model: contact center / alarm monitoring center. Centers: Country: United States. Centers: City: Dunlap. Centers: Model: contact center / alarm monitoring center. Centers: Country: United States. Centers: City: Abilene. Centers: Model: contact center / alarm monitoring center. Centers: Country: United States. Centers: City: Kirksville. Centers: Model: contact center / alarm monitoring center. Centers: Country: United States. Services & Offerings: Categories: Name: Contact center services. Categories: Services: 24/7 live call handling. Categories: Services: Customer care. Categories: Services: Outage communications. Categories: Services: IVR support. Categories: Services: Texting solutions. Categories: Services: Line crew dispatch. Categories: Name: Alarm monitoring. Categories: Services: Central station alarm monitoring. Categories: Services: Security alarm monitoring. Categories: Services: Medical alarm monitoring. Categories: Name: Software services. Categories: Services: Software provider services referenced by the company. Categories: Services: Operational support technology for contact and monitoring workflows. Executive Summary: Summary: CRC is a U.S.-based, cooperatively owned BPO-style provider focused on 24/7/365 contact center, dispatch, central station alarm monitoring, and software services, with a primary customer base in the utility sector.. Financial Health: Overall Health: unknown. Recent News: Articles: Date: 2022-12-07. Articles: Title: Fjelsta Selected as CRC's New President and CEO. Articles: Source: CRC. Articles: Summary: CRC announced Brad Fjelsta as president and CEO effective February 3, 2023.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: CRCLink® outage communication software. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: IVR. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: texting solutions. Tools:

Methodology

Cooperative Response Center INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.crc.coop

Email: info@crc.coop

Phone: (800) 892-1578

LinkedIn: https://www.linkedin.com/company/cooperative-response-center/

Frequently Asked Questions

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