Cosmos Call Center scorecard

Company Overview

Cosmos Call Center is a BPO company, founded in 1993, with approximately 100-249 employees. They specialize in Back Office. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: multilingual. Client Value Proposition: Summary: Cosmos Call Center’s stated value proposition is to provide outsourced customer-care and telemarketing support with a geographically distributed, multilingual delivery model.. Value Points: Title: Customer support coverage. Value Points: Description: Supports inbound customer-care operations for organizations needing external contact-center coverage.. Value Points: Title: Commercial outreach support. Value Points: Description: Offers telemarketing-oriented services for outbound engagement.. Value Points: Title: International delivery model. Value Points: Description: Public location footprint implies the ability to staff work across several regions.. Company Overview: Tagline: Customer care, BPO, telemarketing, and related outsourced support services.. Highlights: Public website describes customer care, BPO, and telemarketing capabilities.. Highlights: Public site indicates operations/office presence in Madrid, Bucharest, Tangier, and Asunción.. Highlights: The company says it forms part of the Cosmos Group.. Description: Cosmos Call Center presents itself as a BPO and customer-care provider serving inbound and outbound contact-center needs, with multilingual and multi-location delivery indicated on its public site.. Competitive Differentiators: Differentiators: Title: Multi-country operating footprint. Differentiators: Description: The public site lists offices in Madrid, Bucharest, Tangier, and Asunción, suggesting distributed delivery capability.. Differentiators: Title: Multilingual service orientation. Differentiators: Description: The company publicly references work in Spanish and other languages, indicating multilingual customer-service support.. Differentiators: Title: Broad contact-center positioning. Differentiators: Description: The brand positions itself across customer care, BPO, and telemarketing rather than a single narrow service line.. Reputation & Reviews: Summary: Public employee-review data is limited but indicates generally positive employee sentiment on Indeed Spain, based on a small sample size.. Credentials: Detail: Based on 5 reviews;

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: multilingual. (public_web; observed 2026-08-21)
• Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Telecommunications/Satellite services. Clients: Client Name: Hispasat Group. Clients: Segment: Enterprise. Clients: Industry: Events/Entertainment. Clients: Client Name: Starlite Marbella. (public_web; observed 2026-08-03)
• Client Value Proposition: Summary: Cosmos Call Center’s stated value proposition is to provide outsourced customer-care and telemarketing support with a geographically distributed, multilingual delivery model.. Value Points: Title: Customer support coverage. Value Points: Description: Supports inbound customer-care operations for organizations needing external contact-center coverage.. Value Points: Title: Commercial outreach support. Value Points: Description: Offers telemarketing-oriented services for outbound engagement.. Value Points: Title: International delivery model. Value Points: Description: Public location footprint implies the ability to staff work across. (public_web; observed 2026-08-21)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-21)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-03)

Firmographics

GB100 score

Overall score: 45

• egs: 43.8
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 34.2
• digital_readiness: 45.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Cosmos Call Center's structured service taxonomy includes Back Office. Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Telecommunications/Satellite services. Clients: Client Name: Hispasat Group. Clients: Segment: Enterprise. Clients: Industry: Events/Entertainment. Clients: Client Name: Starlite Marbella. Competitive Landscape: Competitors: Name: Unknown. Competitors: Relationship: alternative. Positioning: BPO/customer care and telemarketing provider with multi-country delivery presence and multilingual service claims.. Market Signals: Active recruiting suggests continued service demand.. Market Signals: Public profile and website indicate a broad BPO/customer-care offer.. Differentiators: Publicly listed offices in Spain, Romania, Morocco, and Paraguay.. Differentiators: Public customer-care and telemarketing positioning.. Differentiators: Public testimonials reference multilingual service delivery in Europe, North America, and South America.. Key Firmographics: Sectors Display: Customer care. Sectors Display: BPO. Sectors Display: Telemarketing. Sectors Display: Outsourced contact-center services. Headquarters Display: Madrid, Spain (public site references Madrid headquarters).. Ownership Type Display: Private company / part of the Cosmos Group (publicly stated).. Employee & Client Sentiment: Green Flags: Public employee reviews show generally favorable ratings.. Green Flags: Review text highlights a human and close treatment and good work environment.. Sentiment Trend: stable. Sentiment Themes: Theme: Workplace environment. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: trato es humano. Sentiment Themes: Key Phrases: cercano. Sentiment Themes: Key Phrases: muy buen ambiente de trabajo. Sentiment Themes: Theme: Overall rating. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: Puntuación general 4,0. Employee Satisfaction: positive. Services & Offerings: Categories: Name: Customer care. Categories: Services: Inbound customer support. Categories: Services: Customer service operations. Categories: Services: Help-desk style assistance. Categories: Name: Telemarketing. Categories: Services: Outbound calling. Categories: Services: Commercial telemarketing. Categories: Services: Sales-support calling. Categories: Name: BPO / outsourced operations. Categories: Services: Managed call-center services. Categories: Services: Multilingual contact-center support. Categories: Services: Process outsourcing. Executive Summary: Summary: Cosmos Call Center is an international

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Madrid. Centers: Country: Spain. Centers: City: Bucarest. Centers: Country: Romania. Centers: City: Tanger. Centers: Country: Morocco. Centers: City: Asunción. Centers: Country: Paraguay. Hiring & Workforce Signals: Open Positions: Title: Teleoperador. Open Positions: Location: Alicante (Alacant), Spain. Open Positions: Seniority: Entry. Open Positions: Department: Sales/Call Center. Open Positions: Title: Especialista en ventas. Open Positions: Location: Tetouan Metropolitan Area, Morocco. Open Positions: Seniority: Mid. Open Positions: Department: Sales. Workforce Signals: Employment Model: onsite roles observed. Workforce Signals: Headcount Signal: active hiring observed from public job postings. Description Long: Logo Cosmos Call Center 1 Cosmos Call Center Para ofrecer las mejores experiencias, utilizamos tecnologías como las cookies para almacenar y/o acceder a la información del dispositivo. El consentimiento de estas tecnologías nos permitirá procesar datos como el comportamiento de navegación o las identificaciones únicas en este sitio. No consentir o retirar el consentimiento, puede afectar negativamente a ciertas características y funciones.. Description Long: Cosmos Call Center Para ofrecer las mejores experiencias, utilizamos tecnologías como las cookies para almacenar y/o acceder a la información del dispositivo. El consentimiento de estas tecnologías nos permitirá procesar datos como el comportamiento de navegación o las identificaciones únicas en este sitio. No consentir o retirar el consentimiento, puede afectar negativamente a ciertas características y funciones. Política de cookies// Política de privacidad// Aviso Legal. Financial Health: Overall Health: unknown. Asset Logo: Visibility: public. Coverage Hours: 24/7. Service: Back Office.

Methodology

Cosmos Call Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 25 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.cosmoscallcenter.com

Email: info@cosmoscallcenter.com

Phone: 34 91 193 11 69

Frequently Asked Questions

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