Creathink Solutions scorecard

Company Overview

Creathink Solutions is a BPO company. They specialize in Sales & Marketing, Technical Support, Customer Support, Recruitment, Back Office.

Executive summary

Brand Profile: Voice: Professional. Voice: Service-oriented. Voice: Recruitment-focused. Tagline: Remote Staffing Philippines. Imagery Style: Not verifiable from the available public snippets. Client Value Proposition: Summary: CreaThink Solutions positions its value around lowering operating costs, improving efficiency, and giving clients access to remote Filipino talent with managed support for staffing, operations, and compliance.[1][2][3]. Value Points: Title: Cost efficiency. Value Points: Description: Public messaging emphasizes reduced overhead and cost-efficient outsourcing.. Value Points: Title: Operational support. Value Points: Description: Promotes streamlined back-office and front-office delivery for customer service, sales, marketing, and technical support.. Value Points: Title: Access to remote talent. Value Points: Description: Connects businesses with skilled professionals in the Philippines for remote staffing and dedicated teams.. Value Points: Title: Compliance handling. Value Points: Description: For EOR engagements, states that it handles employer-related responsibilities such as payroll, taxes, and benefits administration.. Company Overview: Tagline: Remote staffing in the Philippines. Highlights: Positions itself as a remote staffing, outsourcing, and BPO provider focused on Philippines-based talent.[1][2][3]. Highlights: Emphasizes customer support, technical support, virtual assistants, and back-office functions.[1][2][3]. Highlights: Also promotes employer-of-record services for hiring and compliance support in the Philippines.[2][4]. Description: CreaThink Solutions presents itself as a Philippines-based BPO and remote staffing provider focused on helping businesses hire skilled remote professionals and deliver customer-facing and back-office support.[1][2][3]. Competitive Differentiators: Differentiators: Title: Philippines-based remote talent focus. Differentiators: Description: Markets access to skilled Filipino professionals for offshore staffing and BPO delivery.. Differentiators: Title: Broad service coverage. Differentiators: Description: Combines customer support, technical support, virtual assistant, sales, marketing, and back-office functions under one provider.. Differentiators: Title: EOR plus

Strengths

• Brand Profile: Voice: Professional. Voice: Service-oriented. Voice: Recruitment-focused. Tagline: Remote Staffing Philippines. Imagery Style: Not verifiable from the available public snippets. (public_web; observed 2026-08-24)
• Client Portfolio: Clients: Segment: B2B. Clients: Industry: Data and analytics consultancy services. Clients: Client Name: US and European scale-ups. Clients: Segment: B2B. Clients: Industry: Data analytics. Clients: Client Name: SMEs. Clients: Segment: B2B. Clients: Industry: Wellness. Clients: Client Name: Yoga studio. Clients: Segment: B2B. Clients: Industry: Tourism. Clients: Client Name: Tourism client. Industry Concentration: Customer support. Industry Concentration: Information technology. Industry Concentration: Data and analytics. Industry Concentration: Logistics. Industry Concentration: Wellness. Industry Concentration: Tourism. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: CreaThink Solutions positions its value around lowering operating costs, improving efficiency, and giving clients access to remote Filipino talent with managed support for staffing, operations, and compliance.[1][2][3]. Value Points: Title: Cost efficiency. Value Points: Description: Public messaging emphasizes reduced overhead and cost-efficient outsourcing.. Value Points: Title: Operational support. Value Points: Description: Promotes streamlined back-office and front-office delivery for customer service, sales, marketing, and technical support.. Value Points: Title: Access to remote talent. Value Points:. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-07-12)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Creathink Solutions's structured service taxonomy includes Sales & Marketing, Technical Support, Customer Support, Recruitment, Back Office. Client Portfolio: Clients: Segment: B2B. Clients: Industry: Data and analytics consultancy services. Clients: Client Name: US and European scale-ups. Clients: Segment: B2B. Clients: Industry: Data analytics. Clients: Client Name: SMEs. Clients: Segment: B2B. Clients: Industry: Wellness. Clients: Client Name: Yoga studio. Clients: Segment: B2B. Clients: Industry: Tourism. Clients: Client Name: Tourism client. Industry Concentration: Customer support. Industry Concentration: Information technology. Industry Concentration: Data and analytics. Industry Concentration: Logistics. Industry Concentration: Wellness. Industry Concentration: Tourism. Competitive Landscape: Competitors: Name: Other Philippine BPO and remote staffing providers. Competitors: Evidence: The company markets itself as a remote staffing and BPO provider in the Philippines.. Competitors: Relationship: direct. Competitors: Name: Nearshore/offshore staffing agencies. Competitors: Evidence: The service model overlaps with remote staffing alternatives.. Competitors: Relationship: adjacent. Competitors: Name: In-house hiring solutions. Competitors: Evidence: Clients can substitute external staffing with direct hiring.. Competitors: Relationship: alternative. Positioning: Philippines-based remote staffing and BPO provider offering front-office, back-office, customer support, sales, marketing, lead generation, and technical IT support.. Market Signals: Hiring across multiple functions suggests a multi-service delivery model.. Market Signals: Public website copy positions the firm as serving businesses across industries rather than a single vertical.. Differentiators: Explicit emphasis on remote staffing in the Philippines.. Differentiators: Broader solution mix spanning customer service, sales, marketing, lead generation, and technical IT support.. Differentiators: Public roles indicate experience with data and analytics, automation, and BI delivery.. Hiring & Workforce Signals: Open Positions: Title: Sales Development Representative – B2B IT Services (Data & Analytics). Open Positions: Location: Hybrid. Open Positions: Seniority: Not stated. Open Positions: Department: Sales. Open Positions: Title: Junior Software Engineer (Automation). Open Positions: Location: Hybrid. Open Positions: Seniority: Junior. Open Positions: Department: Engineering. Open Positions: Title: Transportation Logistics

Geography

Delivery Center Details: Centers: City: Taguig. Centers: Model: HQ. Centers: Country: Philippines. Centers: City: Ortigas. Centers: Model: Office / job location. Centers: Country: Philippines. Centers: City: Work from home. Centers: Model: Remote. Centers: Country: Philippines. Key Firmographics: Founded Year: 2020. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Business process outsourcing. Sectors Display: Remote staffing. Sectors Display: Employer of record. Headquarters Display: Taguig, Metro Manila, Philippines. Financial Health: Risk Factors: No public revenue, funding, or debt disclosures were found in the provided sources.. Risk Factors: Staffing appears diversified across multiple functions and employment modes, but scale remains unverified.. Overall Health: unknown. Leadership & Executives: Executives: Bio: Identified on LinkedIn as Co-founder and CEO of CreaThink Solutions.. Executives: Name: Emma Mercado. Executives: Title: Co-founder and CEO. Pricing & Engagement: Models: Name: Employer of Record percentage fee. Models: Best For: Clients seeking an EOR structure for Philippines-based staff.. Models: Description: Public page states 10% of monthly gross total payroll, with no setup fee, no recruitment fee, and no replacement fee for employees.. Summary: A public pricing cue is available for Employer of Record services; other pricing, contract, and engagement model details were not publicly verified.[1]. Recent News: Articles: Date: 2026-06-18. Articles: Title: Do Australian Businesses Need a Local Entity to Hire in the Philippines?. Articles: Source: CreaThink Solutions. Articles: Summary: Company article explains BPO versus EOR structures and presents CreaThink Solutions as a Philippines-based provider for compliant offshore hiring.. Articles: Date: 2026-05-26. Articles: Title: The Ultimate Guide to Philippines' BPO Services: Voice and Non-Voice BPO. Articles: Source: CreaThink Solutions. Articles: Summary: Company

Methodology

Creathink Solutions's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 20 distinct source URLs and retained 32 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Technical Support
• Customer Support
• Recruitment
• Back Office

Contact

Website: https://creathink-solutions.com

Phone: 1698981889

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes