Custard Apple Outsourcing INC scorecard

Company Overview

Custard Apple Outsourcing INC is a BPO company, founded in 2013, with approximately 1-49 employees. They specialize in Technical Support, Customer Support, Back Office.

What started as a call center expanded into a BPO provider offering dozens of cloud-based products and digital solutions. This firm specializes in technical support, back-office support, desktop publishing, multimedia, web design, and IT platform development. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: IT and BPO solutions-focused. Voice: Technology-forward. Voice: Community-oriented. Client Value Proposition: Summary: Custard Apple Outsourcing Inc. presents itself as a one-stop outsourcing partner for businesses that need operational support, customer service coverage, and IT-enabled digital solutions.. Value Points: Title: Consolidated outsourcing coverage. Value Points: Description: Public service listings combine voice support, back-office work, and digital services under one provider.. Value Points: Title: Technology-enabled delivery. Value Points: Description: External profiles mention internal telephony and CRM capabilities, supporting an IT-oriented service model.. Value Points: Title: Flexible support functions. Value Points: Description: Offerings span customer interaction, content, data, and virtual assistance tasks.. Company Overview: Highlights: Founded in 2013. Highlights: Based in General Santos City, Philippines. Highlights: Described as an IT/BPO company and IT services provider. Highlights: Publicly associated with contact center and digital solutions work. Description: Custard Apple Outsourcing Inc. is an IT and BPO services provider based in General Santos City, Philippines, described publicly as a 100% Filipino-owned company offering contact center, digital, and IT-enabled outsourcing solutions.. Competitive Differentiators: Differentiators: Title: Broad BPO plus IT mix. Differentiators: Description: Public profiles describe the company as combining customer support, back-office, digital services, and IT/platform development in one offering set.. Differentiators: Title: Locally rooted Philippine delivery center. Differentiators: Description: The company is publicly identified as being headquartered in General Santos City, Philippines, and as a Filipino-owned provider.. Differentiators: Title: Internal technology assets mentioned publicly. Differentiators: Description: An external directory states the company has its own open-source Asterisk server and CRM platform.. Differentiators: Title: Expanded service scope from call-center origins. Differentiators: Description: Public

Strengths

• Brand Profile: Voice: IT and BPO solutions-focused. Voice: Technology-forward. Voice: Community-oriented. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: Custard Apple Outsourcing Inc. presents itself as a one-stop outsourcing partner for businesses that need operational support, customer service coverage, and IT-enabled digital solutions.. Value Points: Title: Consolidated outsourcing coverage. Value Points: Description: Public service listings combine voice support, back-office work, and digital services under one provider.. Value Points: Title: Technology-enabled delivery. Value Points: Description: External profiles mention internal telephony and CRM capabilities, supporting an IT-oriented service model.. Value Points: Title: Flexible support functions.. (public_web; observed 2026-08-25)
• Company Overview: Highlights: Founded in 2013. Highlights: Based in General Santos City, Philippines. Highlights: Described as an IT/BPO company and IT services provider. Highlights: Publicly associated with contact center and digital solutions work. Description: Custard Apple Outsourcing Inc. is an IT and BPO services provider based in General Santos City, Philippines, described publicly as a 100% Filipino-owned company offering contact center, digital, and IT-enabled outsourcing solutions.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-04-12)

Firmographics

GB100 score

Overall score: 45

• egs: 37.3
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.1
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Custard Apple Outsourcing INC's structured service taxonomy includes Technical Support, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Other Philippine BPO providers. Competitors: Evidence: Listed as an IT/BPO company offering technical support, back-office, and digital solutions.. Competitors: Relationship: direct. Competitors: Name: General Santos City BPO firms. Competitors: Evidence: Public sources place the company in the General Santos City outsourcing market.. Competitors: Relationship: direct. Competitors: Name: IT services and consulting providers. Competitors: Evidence: Public profiles describe the company as IT services / IT consulting in addition to BPO.. Competitors: Relationship: adjacent. Positioning: Philippines-based IT and BPO provider emphasizing technical support, back-office support, digital solutions, and proprietary operational tooling.. Market Signals: Founded in 2013. Market Signals: Public profiles indicate 201-500 employees / over 200 employees. Market Signals: Positioned in a regional Philippine outsourcing hub. Differentiators: Own open-source Asterisk server. Differentiators: Own CRM platform. Differentiators: Broad service mix spanning voice, chat, back-office, SEO, SMM, VA, transcription, and digital solutions. Key Firmographics: Founded Year: 2013. Revenue Display: Estimated annual revenue reported by SignalHire: $10M-$50M; not independently verified. Sectors Display: IT services. Sectors Display: IT consulting. Sectors Display: Business process outsourcing. Headquarters Display: General Santos City, Soccsksargen, Philippines. Employee Count Display: 201-500 employees on LinkedIn; over 200 employees in an external directory. Ownership Type Display: Self-owned / privately held; described publicly as 100% Filipino-owned. Recent News: Articles: Date: 2022-11-12. Articles: Title: Programmatic DOOH signage to roll out in GenSan. Articles: Source: SunStar. Articles: Summary: Mentions Custard Apple Outsourcing Inc. as an IT/BPO company based in GenSan that collaborated with government agencies and organizations on technology and industry advocacy.. Articles: Date: 2025-01-01. Articles: Title: Lord Dalinas, CEO of Custard Apple Outsourcing. Articles: Source: Opportunity 2.0. Articles: Summary: Profiles the CEO and describes the company as a BPO firm in General

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: General Santos City. Centers: Model: HQ. Centers: Country: Philippines. Services & Offerings: Categories: Name: Customer support and contact center. Categories: Services: Inbound calls. Categories: Services: Outbound calls. Categories: Services: Customer service support. Categories: Services: Voice support. Categories: Services: Email support. Categories: Services: Chat support. Categories: Name: Back-office and knowledge work. Categories: Services: Back-office support. Categories: Services: Knowledge Process Outsourcing (KPO). Categories: Services: Data entry. Categories: Services: Medical billing. Categories: Services: Medical transcription. Categories: Services: Legal transcription. Categories: Name: Digital and marketing services. Categories: Services: Digital marketing solutions. Categories: Services: Search engine optimization (SEO). Categories: Services: Social media marketing (SMM). Categories: Name: Virtual support. Categories: Services: Virtual assistants. Categories: Name: IT and platform services. Categories: Services: IT support. Categories: Services: IT platform development. Categories: Services: Software solutions. Categories: Services: Asterisk-based telephony / CRM-related tools mentioned in public profile. Categories: Name: Creative services. Categories: Services: Desktop publishing. Categories: Services: Multimedia. Categories: Services: Web design. Executive Summary: Summary: Custard Apple Outsourcing Inc. appears to be a Philippines-based BPO/IT services firm serving customer support, back-office, and digital/technology outsourcing needs, with public sources indicating it has grown from a call-center origin into a broader services provider.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Lord Dalinas. Executives: Title: CEO. Reputation & Reviews: Summary: Public review evidence is limited. One consumer/employer review page shows a 3.8 rating based on 6 reviews on Indeed, but this is too sparse to characterize broader reputation confidently.. Credentials: Detail: Based on 6 reviews. Credentials: Rating: 3.8/5. Credentials: Platform: Indeed. Employee & Client Sentiment:

Methodology

Custard Apple Outsourcing INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 6 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Technical Support
• Customer Support
• Back Office

Contact

Website: https://www.custardappleoutsourcing.com/

Email: custardappleoutsourcing@gmail.com

Phone: -

LinkedIn: N/A

Frequently Asked Questions

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