Cx247 scorecard

Company Overview

Cx247 is a BPO company, founded in 2019, with approximately 11-50 employees. They specialize in Back Office. They serve the E-commerce & Retail industries.

CX247 uses its decade of experience spanning numerous sectors and an extensive marketing background to work with organization stakeholders and key decision makers in designing cost-effective, productivity-boosting solution packages that allow its client companies to focus on their core competencies, whether it’s finding the right people or as a means to overcome unprecedented demand. Pricing is structured to remain competitive while adapting to specific engagement requirements.

Executive summary

Brand Profile: Voice: Direct. Voice: Results-oriented. Voice: Customer-support focused. Voice: 24/7 availability oriented. Tagline: in a 24/7 world, be a 24/7 company. Imagery Style: Minimal public visual signals available from public listings; messaging emphasizes operational availability and multilingual support.. Client Value Proposition: Summary: CX247’s public value proposition is centered on helping businesses extend customer coverage around the clock while outsourcing routine communication and support tasks to a single provider.. Value Points: Title: Always-on customer coverage. Value Points: Description: Positions 24/7 support as a way to serve customers outside standard business hours.. Value Points: Title: Operational load reduction. Value Points: Description: Outsourced handling of contact and administrative work can reduce in-house support burden.. Value Points: Title: Multi-channel responsiveness. Value Points: Description: Supports customers across the channels businesses commonly use for service interactions.. Company Overview: Tagline: 24/7 outsourced customer support and BPO services.. Highlights: Multi-channel outsourced customer support. Highlights: 24 hours a day, seven days a week service positioning. Highlights: Telephone answering, live chat, social media, email/inbox, admin, and marketplace listing support. Description: CX247 appears to be a UK-registered business support and outsourcing provider focused on multi-channel customer support, including 24/7 coverage and data-driven service delivery.. Competitive Differentiators: Differentiators: Title: 24/7 multi-channel support positioning. Differentiators: Description: Public materials emphasize continuous coverage across phone, chat, email, social, and inbox channels.. Differentiators: Title: Data-driven and results-oriented outsourcing. Differentiators: Description: The company describes its service approach as data-driven and results-oriented.. Differentiators: Title: Single-provider mix of front-office and support functions. Differentiators: Description: Public listings combine customer service, reporting, reputation management, and administrative support into one offering..

Strengths

• Brand Profile: Voice: Direct. Voice: Results-oriented. Voice: Customer-support focused. Voice: 24/7 availability oriented. Tagline: in a 24/7 world, be a 24/7 company. Imagery Style: Minimal public visual signals available from public listings; messaging emphasizes operational availability and multilingual support.. (public_web; observed 2026-08-12)
• Client Value Proposition: Summary: CX247’s public value proposition is centered on helping businesses extend customer coverage around the clock while outsourcing routine communication and support tasks to a single provider.. Value Points: Title: Always-on customer coverage. Value Points: Description: Positions 24/7 support as a way to serve customers outside standard business hours.. Value Points: Title: Operational load reduction. Value Points: Description: Outsourced handling of contact and administrative work can reduce in-house support burden.. Value Points: Title: Multi-channel responsiveness.. (public_web; observed 2026-08-25)
• Company Overview: Tagline: 24/7 outsourced customer support and BPO services.. Highlights: Multi-channel outsourced customer support. Highlights: 24 hours a day, seven days a week service positioning. Highlights: Telephone answering, live chat, social media, email/inbox, admin, and marketplace listing support. Description: CX247 appears to be a UK-registered business support and outsourcing provider focused on multi-channel customer support, including 24/7 coverage and data-driven service delivery.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-12)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-01-31)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 45

• egs: 35.2
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 34.9
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Cx247's structured service taxonomy includes Back Office. Competitive Landscape: Competitors: Name: 24-7 Intouch. Competitors: Evidence: Similar outsourced customer support and 24/7 contact-center positioning.. Competitors: Relationship: direct. Competitors: Name: Teleperformance. Competitors: Evidence: Large-scale outsourced customer experience and support provider.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Broad CX outsourcing and customer support competitor.. Competitors: Relationship: direct. Competitors: Name: Foundever. Competitors: Evidence: Global BPO/CX services competitor.. Competitors: Relationship: direct. Positioning: Multilingual, 24/7 outsourced customer support for businesses needing live customer interaction coverage.. Market Signals: Public profile emphasizes outsourced multichannel support, including live chat, phone, email, and social media.. Market Signals: Public LinkedIn listing highlights specialization in data- and results-driven outsourcing.. Market Signals: Another public listing claims sector focus in iGaming, automotive, and financial services.. Differentiators: 24/7 support positioning. Differentiators: Multilingual English/Spanish/Portuguese support. Differentiators: Latin America market emphasis. Differentiators: Small-company flexibility suggested by public headcount claim. Key Firmographics: Sectors Display: Business support services. Sectors Display: Outsourcing/offshoring. Sectors Display: Customer support. Headquarters Display: Bradford, England, United Kingdom. Ownership Type Display: Private limited company. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Telephone answering. Categories: Services: Live chat support. Categories: Services: Email support. Categories: Services: Inbox support. Categories: Services: Social media support. Categories: Services: Out-of-hours support. Categories: Services: 24/7 customer support. Categories: Name: Back office and administrative support. Categories: Services: Administrative support. Categories: Services: Back office support. Categories: Name: Marketplace and growth support. Categories: Services: Marketplace listing support. Categories: Services: Conversion rate optimization. Categories: Services: Reporting. Categories: Services: Reputation management. Executive Summary: Summary: CX247 is presented publicly as a business process outsourcing provider offering outsourced customer support across multiple channels, with an emphasis on 24/7 availability and operational support for

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Bradford. Centers: Country: United Kingdom. Centers: City: Leeds. Centers: Country: United Kingdom. Centers: City: Ciudad del Este. Centers: Country: Paraguay. Centers: Languages: English. Centers: Languages: Spanish. Centers: Languages: Portuguese. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Founded Year Claimed: 2019. Workforce Signals: Employee Count Claimed: 1-10. Leadership & Executives: Executives: Name: Danyal Naqvi. Executives: Title: Director. Pricing & Engagement: Summary: No public pricing structure or engagement model was verifiably disclosed in the sources reviewed.. Reputation & Reviews: Summary: No independently verifiable public review ratings or platform credentials were found in the reviewed sources.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Live chat. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Telephone answering. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Email support. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Social media support. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Marketplace listings support. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Inbox support. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Administrative support. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Back office support. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Conversion rate optimization.

Methodology

Cx247's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 7 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.cx247.co.uk/

Email: info@cx247.co.uk

Phone: 01274 507525

LinkedIn: https://www.linkedin.com/company/cx247/

Frequently Asked Questions

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