Cyberbacker scorecard

Company Overview

Cyberbacker is a BPO company. They specialize in Sales & Marketing, Finance & Accounting, Technical Support, Recruitment, Back Office.

Cyberbacker provides expert virtual assistance services tailored for business owners, entrepreneurs, and executives. At Cyberbacker, your goals guide everything we do. Our professionals are more than support, they’re strategic extensions of your team, trained in your tools and processes to help you operate efficiently and grow with confidence. No matter your industry or business size, we connect you with the right Cyberbacker to elevate productivity and performance from day one. From executive-level strategy to marketing, administrative, and back-office support, Cyberbacker provides a full spectrum of professional services designed to help your business operate efficiently and scale with confidence. Whether you need client engagement, sales coordination, or data management, our trained Cyberbackers integrate seamlessly to strengthen every part of your operation.

Executive summary

Brand Profile: Voice: supportive. Voice: growth-oriented. Voice: remote-first. Imagery Style: Professional remote-work and support-oriented branding; public snippets emphasize empowering business owners and 100% work from home.. Client Value Proposition: Summary: Cyberbacker presents itself as a provider of premium, world-class remote support intended to help businesses scale, increase productivity, and free owners to focus on higher-value work.. Value Points: Title: Operational leverage. Value Points: Description: The company explicitly markets economical leverage for business owners.. Value Points: Title: Productivity support. Value Points: Description: Its service mix is framed around streamlining operations and helping clients scale.. Value Points: Title: Role-matched talent. Value Points: Description: The company says it partners great individuals with clients who share similar values and character.. Company Overview: Tagline: Leading provider of world-class administrative support services from anywhere in the world to anyone in the world.. Highlights: Founded in 2018.. Highlights: Positions itself as a provider of world-class, economical leverage for growth-minded business owners.. Highlights: States it has served 3,000+ business owners/clients.. Highlights: Headquarters listed in Ogden, Utah, United States.. Description: Cyberbacker is a remote BPO/virtual support provider focused on administrative support and virtual assistant services, with additional operational support functions for business clients.. Competitive Differentiators: Differentiators: Title: Global talent positioning. Differentiators: Description: The company emphasizes connecting businesses with exceptional global talent for remote support.. Differentiators: Title: Economical leverage for clients. Differentiators: Description: Its public mission statement focuses on providing economical leverage to growth-minded business owners.. Differentiators: Title: Broad support menu. Differentiators: Description: Public listings show a wide range of administrative, operational, and digital support functions beyond basic virtual assistance..

Strengths

• Brand Profile: Voice: supportive. Voice: growth-oriented. Voice: remote-first. Imagery Style: Professional remote-work and support-oriented branding; public snippets emphasize empowering business owners and 100% work from home.. (public_web; observed 2026-08-26)
• Client Portfolio: Clients: Segment: SMB and business owners. Clients: Industry: multi-industry. Clients: Client Name: business owners (unspecified). Total Clients Claimed: 3000. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Cyberbacker presents itself as a provider of premium, world-class remote support intended to help businesses scale, increase productivity, and free owners to focus on higher-value work.. Value Points: Title: Operational leverage. Value Points: Description: The company explicitly markets economical leverage for business owners.. Value Points: Title: Productivity support. Value Points: Description: Its service mix is framed around streamlining operations and helping clients scale.. Value Points: Title: Role-matched talent. Value Points: Description: The company says. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Cyberbacker's structured service taxonomy includes Sales & Marketing, Finance & Accounting, Technical Support, Recruitment, Back Office. Client Portfolio: Clients: Segment: SMB and business owners. Clients: Industry: multi-industry. Clients: Client Name: business owners (unspecified). Total Clients Claimed: 3000. Competitive Landscape: Competitors: Name: virtual assistant agencies. Competitors: Evidence: Cyberbacker markets virtual support and remote assistance services.. Competitors: Relationship: direct. Competitors: Name: BPO staffing providers. Competitors: Evidence: The service model overlaps with outsourced support and staffing.. Competitors: Relationship: adjacent. Competitors: Name: freelance virtual assistant marketplaces. Competitors: Evidence: These offer substitute access to remote admin/support talent.. Competitors: Relationship: alternative. Positioning: Remote virtual support/BPO-style assistance for business owners, with an emphasis on 100% work-from-home delivery.. Market Signals: Site snippet states Cyberbacker was named a Best of 2025 Ogden Award Winner in Employment Agency.. Market Signals: Public review snippets indicate a large body of employee feedback and mixed employee sentiment.. Differentiators: Claims a large base of business-owner clients.. Differentiators: Positions itself as 100% work from home.. Differentiators: Centers messaging on support, productivity, and scaling.. Employee & Client Sentiment: Red Flags: Some review snippets describe management concerns and red flags.. Red Flags: A LinkedIn review summary cites concerns about compensation, hiring process length, isolation, and management support.. Green Flags: High public review scores on Indeed are shown in search snippets.. Green Flags: Review snippets mention work-life balance and culture positively.. Sentiment Trend: unknown. Sentiment Themes: Theme: work-life balance. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: work-life balance. Sentiment Themes: Key Phrases: culture. Sentiment Themes: Theme: management and job security. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: management. Sentiment Themes: Key Phrases: job security and advancement. Sentiment Themes: Theme: compensation and employee experience. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: pay and benefits. Sentiment Themes: Key Phrases: red flags. Sentiment Themes:

Geography

Hiring & Workforce Signals: Open Positions: Title: virtual assistance and support roles. Open Positions: Location: remote. Open Positions: Seniority: unverified. Open Positions: Department: operations/support. Workforce Signals: Remote First: true. Workforce Signals: Global Roles Claimed: true. Key Firmographics: Founded Year: 2018. Sectors Display: BPO. Sectors Display: Virtual assistance. Sectors Display: Administrative support. Sectors Display: Outsourcing. Headquarters Display: Ogden, Utah, United States. Ownership Type Display: Privately held. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public profiles identify Craig Goodliffe as Cyberbacker’s founder and CEO.. Executives: Name: Craig Goodliffe. Executives: Title: CEO / Founder. Executives: Bio: Public profile identifies her as President of Cyberbacker and states she was promoted to Director of Operations in 2018 and President in 2019.. Executives: Name: Shiela Mie Legaspi. Executives: Title: President. Recent News: Articles: Date: 2026-08-26. Articles: Title: Cyberbacker leadership and company profile updates on public sources. Articles: Source: Cyberbacker website / LinkedIn / third-party profile pages. Articles: Summary: Public sources available on the company site and LinkedIn continue to describe Cyberbacker as an administrative support and virtual assistant provider founded in 2018.. Reputation & Reviews: Summary: Public review signals are mixed and limited in the available sources; Trustpilot pages show active customer reviews, while no consistent third-party rating summary was verified from the accessible sources.. Credentials: Detail: Review pages exist for cyberbacker.com and cyberbacker.ph, but a stable verified overall rating was not confirmed from accessible snippets.. Credentials: Rating: unverified aggregate in accessible source. Credentials: Platform: Trustpilot. Credentials: Detail: Outsource Accelerator surfaces a Glassdoor rating of 3.9/5 in its company profile snippet.. Credentials: Rating:

Methodology

Cyberbacker's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 24 distinct source URLs and retained 27 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Finance & Accounting
• Technical Support
• Recruitment
• Back Office

Contact

Website: https://cyberbacker.com/

Phone: 1759336984

Frequently Asked Questions

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