Dakota Performance Solutions scorecard

Company Overview

Dakota Performance Solutions is a BPO company, founded in 2000, with approximately 201-500 employees. They specialize in Sales & Marketing, Customer Support. They serve the E-commerce & Retail industries.

This vendor relies on technology to help you cut costs and get a better ROI. You can count on Dakota Performance Solutions to take the time to understand each organization’s unique challenges and to select a strategic solution. Each customer gets a customized program adapted to their needs. With over 16 million in revenue, Dakota Performance Solutions operates as successful BPO provider. This organization has clients in a wide range of industries, including healthcare, real estate, manufacturing, and even government entities. There is an impressive range of solutions offered between call centers, CRM solutions, project management capabilities, and more. Pricing is structured to remain competitive while adapting to specific engagement requirements.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: outsourced-solutions focused. Imagery Style: business/service-oriented website presentation. Client Value Proposition: Summary: Dakota Performance Solutions positions its offering as a way to help clients improve customer acquisition, customer support, operational execution, and communication workflows through outsourced services and proprietary tooling.. Value Points: Title: Customer acquisition support. Value Points: Description: Public materials describe outbound B2B sales lead generation and services aimed at acquiring new customers.. Value Points: Title: Customer support improvement. Value Points: Description: The company offers inbound and outbound customer support services intended to strengthen service coverage.. Value Points: Title: Operational efficiency. Value Points: Description: Project management, CRM, consulting, and communication software are presented as tools to streamline operations.. Value Points: Title: Financial-services support. Value Points: Description: A public sector-specific page says its outsourcing solutions are designed to help financial-services companies acquire new customers, improve support, and prevent delinquency.. Company Overview: Tagline: Full spectrum of business process outsourcing services.. Highlights: BPO and outsourcing/offshoring services provider. Highlights: Consulting, training, customer support, project management, CRM, and proprietary communication software. Highlights: Headquartered in Sioux Falls, South Dakota. Description: Dakota Performance Solutions is a private BPO provider based in Sioux Falls, South Dakota, offering consulting, training, call center/customer support, project management, CRM, and proprietary communication software.. Competitive Differentiators: Differentiators: Title: Broad BPO coverage. Differentiators: Description: Public descriptions emphasize a wide range of services spanning consulting, training, customer support, project management, CRM, and proprietary software.. Differentiators: Title: Proprietary communications software. Differentiators: Description: The company publicly states that it offers proprietary communication software alongside traditional BPO services.. Differentiators: Title: Long

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: outsourced-solutions focused. Imagery Style: business/service-oriented website presentation. (public_web; observed 2025-08-20)
• Client Portfolio: Clients: Client Name: one of our premier clients. Industry Concentration: manufacturing. (public_web; observed 2025-09-26)
• Client Value Proposition: Summary: Dakota Performance Solutions positions its offering as a way to help clients improve customer acquisition, customer support, operational execution, and communication workflows through outsourced services and proprietary tooling.. Value Points: Title: Customer acquisition support. Value Points: Description: Public materials describe outbound B2B sales lead generation and services aimed at acquiring new customers.. Value Points: Title: Customer support improvement. Value Points: Description: The company offers inbound and outbound customer support services intended to strengthen service. (public_web; observed 2025-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-09-26)

Firmographics

GB100 score

Overall score: 47

• egs: 42.3
• growth: 52.5
• reputation: 53.8
• ai_readiness: 50
• market_footprint: 35
• digital_readiness: 49.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Dakota Performance Solutions's structured service taxonomy includes Sales & Marketing, Customer Support. Client Portfolio: Clients: Client Name: one of our premier clients. Industry Concentration: manufacturing. Competitive Landscape: Competitors: Name: null. Competitors: Relationship: alternative. Positioning: BPO provider offering consulting, training, call center/customer support, project management, CRM, and proprietary communication software.. Market Signals: publicly presented as a BPO provider in Sioux Falls. Market Signals: focus on outsourced sales and lead generation for internal sales teams. Differentiators: specialized call center outsourcing. Differentiators: manufacturing-client orientation. Differentiators: proprietary communication software. Reputation & Reviews: Summary: Public review evidence is limited and mixed in quality. Indeed shows 13 reviews with an overall rating of 3.3 for the Sioux Falls listing, while a third-party directory notes the lack of client testimonials on the company website and references employee-derived ratings rather than verified client reviews.. Credentials: Detail: 13 reviews on the Sioux Falls listing.. Credentials: Rating: 3.3/5. Credentials: Platform: Indeed. Credentials: Detail: Notes the company website does not show client testimonials and that available web ratings are not clearly client-verified.. Credentials: Platform: Third-party directory. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Consulting. Categories: Services: Call center consulting assessments. Categories: Services: Operational consulting. Categories: Name: Training. Categories: Services: Call center sales training. Categories: Name: Customer support. Categories: Services: Inbound customer support. Categories: Services: Outbound customer support. Categories: Services: Inbound/outbound sales support. Categories: Name: Lead generation and sales. Categories: Services: Outbound B2B sales lead generation. Categories: Name: Project management. Categories: Services: Project management services. Categories: Name: CRM and technology. Categories: Services: CRM solutions. Categories: Services: Proprietary communication software. Categories: Services: Hosted call center solutions. Delivery Center Details: Centers: City: Sioux Falls. Centers: Model: onshore. Centers: Country: United States. Financial Health: Overall Health: unknown. Hiring &

Geography

Countries listed in the structured record include -. Key Firmographics: Founded Year: 2000. Revenue Display: Not consistently verified publicly; one third-party directory estimates $16.3 million. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Business process outsourcing. Sectors Display: Call center/customer support. Headquarters Display: Sioux Falls, South Dakota, United States. Employee Count Display: 201-500 employees on LinkedIn; other public sources show differing estimates. Ownership Type Display: Private company. Executive Summary: Summary: Dakota Performance Solutions is a Sioux Falls-based BPO firm founded in 2000 and privately held, with public sources describing it as focused on call center and customer support, consulting, training, CRM, project management, and proprietary communications software.. Leadership & Executives: Executives: Bio: Public business-profile sources identify Matthew Marnach as President & CEO of Dakota Performance Solutions.. Executives: Name: Matthew Marnach. Executives: Title: President & CEO. Executives: Bio: Listed as a principal/customer contact in a public business-profile source.. Executives: Name: Koran Peterson. Executives: Title: Vice President. Executives: Bio: Listed as a principal/customer contact in a public business-profile source.. Executives: Name: Sarah Kuckleburg. Executives: Title: Vice President. Executives: Bio: Listed as a principal/customer contact in a public business-profile source.. Executives: Name: Matt Haynes. Executives: Title: Vice President. Pricing & Engagement: Summary: No public pricing sheet, rate card, contract model, or standard engagement structure was verified from public sources.. Tech Stack & Tools: Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: CRM. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: proprietary communication software. Proprietary Tech: proprietary communication software. Description Long: Looks like this part of the Gamma site doesn't exist... yet. Head back to the home page and try

Methodology

Dakota Performance Solutions's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.dakotaperformance.com/

Email: info@dakotaperformance.com

Phone: 1 605-274-0606

LinkedIn: https://www.linkedin.com/company/dakota-performance-solutions/about/?viewAsMember=true

Frequently Asked Questions

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