Daleth Ac Ambiente Colaborativo scorecard

Company Overview

Daleth Ac Ambiente Colaborativo is a BPO company, founded in 2008, with approximately 50-99 employees. They specialize in Sales & Marketing, Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. They serve the E-commerce & Retail industries.

This firm strives to improve a client’s existing technological structure and processes by offering software and custom solutions. Daleth AC aims to increase each client’s revenue through customer engagement and satisfaction. Businesses can focus on growth while letting Daleth AC handle customer calls, promotions, billing, and IT solutions. Custom software solutions also help clients spend time on income-generating activities instead of technical problems. Daleth AC operates as Business Process Outsourcing (BPO) solutions provider in the information technology sector, specializing in call center and multichannel customer engagement solutions for small businesses to corporations. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: customer-centric. Tagline: Contact Center Terceirizado e Atendimento ao .... Imagery Style: Corporate service branding with emphasis on customer service and collaboration.. Client Value Proposition: Summary: Daleth AC positions itself as a collaborative outsourced contact center that helps clients improve efficiency, reduce costs, and strengthen customer experience through customized, multichannel operations.. Value Points: Title: Efficiency gains. Value Points: Description: Public messaging highlights operational efficiency through integrated processes and technology.. Value Points: Title: Cost reduction. Value Points: Description: The company claims its model supports lower operating costs for clients.. Value Points: Title: Customer experience. Value Points: Description: Profiles emphasize empathy, responsiveness, and experience quality in customer interactions.. Value Points: Title: Scalable support. Value Points: Description: Public materials cite scalable operations aligned to demand.. Company Overview: Tagline: Contact Center terceirizado e atendimento ao cliente.. Highlights: Founded in 2008.. Highlights: Operates in São Paulo, Brazil.. Highlights: Public profiles describe call center, customer engagement, and BPO services.. Description: Daleth AC Ambiente Colaborativo is a Brazil-based BPO/contact center provider focused on outsourced customer service and multichannel relationship management.. Competitive Differentiators: Differentiators: Title: Custom projects. Differentiators: Description: Public materials emphasize tailored projects designed around each client’s needs.. Differentiators: Title: 24/7 operations. Differentiators: Description: LinkedIn public description lists 24/7 service availability as a differentiator.. Differentiators: Title: SLA and KPI orientation. Differentiators: Description: Public profile states the operation is oriented to SLA and indicators with customized reporting.. Differentiators: Title: Integrated technology and human operations. Differentiators: Description: Messaging emphasizes combining technology, processes, and human capital to improve efficiency and customer experience.. Differentiators: Title:

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: customer-centric. Tagline: Contact Center Terceirizado e Atendimento ao .... Imagery Style: Corporate service branding with emphasis on customer service and collaboration.. (public_web; observed 2024-09-30)
• Client Portfolio: Industry Concentration: Industry: Aviação. Industry Concentration: Industry: Financeiro. Industry Concentration: Industry: Varejo. Industry Concentration: Industry: Saúde. Industry Concentration: Industry: Tecnologia. Industry Concentration: Industry: Indústria. (public_web; observed 2026-08-10)
• Client Value Proposition: Summary: Daleth AC positions itself as a collaborative outsourced contact center that helps clients improve efficiency, reduce costs, and strengthen customer experience through customized, multichannel operations.. Value Points: Title: Efficiency gains. Value Points: Description: Public messaging highlights operational efficiency through integrated processes and technology.. Value Points: Title: Cost reduction. Value Points: Description: The company claims its model supports lower operating costs for clients.. Value Points: Title: Customer experience. Value Points: Description: Profiles emphasize empathy, responsiveness,. (public_web; observed 2026-08-10)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2024-09-30)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-10)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 44

• egs: 39.8
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.9
• digital_readiness: 45.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Daleth Ac Ambiente Colaborativo's structured service taxonomy includes Sales & Marketing, Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. Client Portfolio: Industry Concentration: Industry: Aviação. Industry Concentration: Industry: Financeiro. Industry Concentration: Industry: Varejo. Industry Concentration: Industry: Saúde. Industry Concentration: Industry: Tecnologia. Industry Concentration: Industry: Indústria. Competitive Landscape: Competitors: Name: The Manifest listed answering service/BPO providers in São Paulo. Competitors: Evidence: Daleth appears in BPO company rankings and directory listings alongside other São Paulo answering-service firms.. Competitors: Relationship: adjacent. Competitors: Name: Clutch top BPO companies in Brazil. Competitors: Evidence: Daleth is listed among midsize BPO firms in Brazil on Clutch.. Competitors: Relationship: adjacent. Positioning: BPO/contact center provider focused on multichannel customer engagement and related IT/telecom services in Brazil.. Market Signals: Directory listings place the firm in the midsize BPO/contact center segment in São Paulo.. Market Signals: Public descriptions emphasize call center services and multichannel customer engagement.. Differentiators: Founded in 2008 with an emphasis on integrated customer engagement and relationship services.. Differentiators: Publicly stated coverage of multiple verticals including aviation, finance, retail, health, technology, and industry.. Key Firmographics: Founded Year: 2008. Revenue Display: Undisclosed publicly; third-party estimates vary. Sectors Display: Business Process Outsourcing. Sectors Display: Call Center Services. Sectors Display: Customer Experience. Sectors Display: Information Technology and Services. Headquarters Display: São Paulo, Brazil. Employee Count Display: 50-249 employees publicly estimated. Ownership Type Display: Private company; legal entity details show EPP classification in Brazilian business records. Reputation & Reviews: Summary: No verified public review ratings or client testimonials from review platforms were available in the gathered sources; directory listings show the company as not yet reviewed on Clutch.. Credentials: Detail: Listed in Brazil BPO rankings with no public reviews shown.. Credentials: Rating: Not yet reviewed. Credentials: Platform: Clutch. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: São Paulo. Centers: Country: Brazil. Executive Summary: Summary: Daleth AC Ambiente Colaborativo is a São Paulo-based outsourced contact center and BPO provider founded in 2008, with public positioning around integrated customer service, multichannel support, and customized operational projects.. Financial Health: Risk Factors: Public financial statements were not found in the available sources.. Risk Factors: Revenue figures are third-party estimates and should not be treated as verified financial reporting.. Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Observed Roles: CEO. Workforce Signals: Observed Roles: Diretor de novos negócios. Workforce Signals: Observed Roles: Gerente administrativo de vendas. Workforce Signals: Employee Count Range: 51-200. Workforce Signals: Employee Count Confidence: inferred. Leadership & Executives: Executives: Name: Sergio Paulo de Oliveira Andrade. Executives: Title: CEO / leadership role referenced in public profile. Executives: Name: Paulo Detarso Orfeo. Executives: Title: Diretor de Novos Negócios. Executives: Name: Gustavo Lobo. Executives: Title: Diretor Geral. Executives: Name: Simone Giudice. Executives: Title: Diretora Estratégia. Pricing & Engagement: Summary: No public pricing, rate card, or contract model was verified in the available sources.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Cloud services. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: CaaS. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: iPaaS. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Unified communication. Asset Logo: Visibility: public. Service: Sales & Marketing. Service: Back Office. Description Long: Daleth AC – Ambiente Colaborativo Para proporcionar uma melhor experiência, usamos tecnologias como cookies para armazenar e/ou acessar informações do dispositivo. O consentimento

Methodology

Daleth Ac Ambiente Colaborativo's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 20 distinct source URLs and retained 22 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Customer Support
• Recruitment Process Outsourcing
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.daleth.com.br

Email: info@daleth.com.br

Phone: -

LinkedIn: N/A

Frequently Asked Questions

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