Deskmoz scorecard

Company Overview

Deskmoz is a BPO company, founded in 2005, with approximately 100-249 employees. They specialize in Email Support, Customer Support. They serve the E-commerce & Retail industries.

A 19-year-old company that helps businesses own their customer care, data processing, and every touchpoint. We work towards a world where each interaction matters. We develop technology that fosters business-to-customer connections & brings them together. We believe in growth powered by the human touch. Launch Your No-obligation Pilot Project Ashish Biyani & Nishant Singhvi founded DeskMoz on 4th May 2005. Passionate about customer loyalty, feedback-based innovation & cutting-edge technologies, they wanted to create a blend of these three & embed it into every business’s DNA at an affordable price, beyond the borders & language barriers.

Executive summary

Brand Profile: Voice: professional. Voice: human-centred. Voice: customer-care focused. Tagline: null. Imagery Style: null. Client Value Proposition: Summary: DeskMoz’s public value proposition is to help businesses provide continuous customer support, capture more leads, and reduce the operational burden of running an in-house chat team.. Value Points: Title: Always-on customer coverage. Value Points: Description: The service is positioned to answer customer questions and support website visitors 24/7.. Value Points: Title: Lead capture from traffic. Value Points: Description: DeskMoz emphasizes converting website visitors into sales leads.. Value Points: Title: Reduced in-house workload. Value Points: Description: The company presents its model as a managed alternative to staffing internal chat agents.. Company Overview: Tagline: Delivering excellence in the customer care outsourcing services industry since 2005.. Highlights: Founded in 2005. Highlights: 24/7 live chat and customer support positioning. Highlights: Publicly presents itself as serving businesses across industries. Highlights: Located in Jaipur, India per public company profiles. Description: DeskMoz is a private BPO/customer-support outsourcing company focused on live chat support, customer care, and lead generation services.. Competitive Differentiators: Differentiators: Title: 24/7 live chat coverage. Differentiators: Description: Public materials emphasize round-the-clock support availability for client websites.. Differentiators: Title: Human-agent delivery model. Differentiators: Description: DeskMoz positions itself around in-house, professional human agents rather than automated chat-only support.. Differentiators: Title: Lead generation orientation. Differentiators: Description: The company repeatedly frames its service as both customer support and sales lead generation.. Differentiators: Title: International English-language support. Differentiators: Description: Public coverage describes the company as operating in English and serving customers globally.. Financial Health: Risk Factors: No public revenue, funding, or financial

Strengths

• Brand Profile: Voice: professional. Voice: human-centred. Voice: customer-care focused. Tagline: null. Imagery Style: null. (public_web; observed 2026-06-16)
• Client Value Proposition: Summary: DeskMoz’s public value proposition is to help businesses provide continuous customer support, capture more leads, and reduce the operational burden of running an in-house chat team.. Value Points: Title: Always-on customer coverage. Value Points: Description: The service is positioned to answer customer questions and support website visitors 24/7.. Value Points: Title: Lead capture from traffic. Value Points: Description: DeskMoz emphasizes converting website visitors into sales leads.. Value Points: Title: Reduced in-house workload. Value Points:. (public_web; observed 2026-08-05)
• Company Overview: Tagline: Delivering excellence in the customer care outsourcing services industry since 2005.. Highlights: Founded in 2005. Highlights: 24/7 live chat and customer support positioning. Highlights: Publicly presents itself as serving businesses across industries. Highlights: Located in Jaipur, India per public company profiles. Description: DeskMoz is a private BPO/customer-support outsourcing company focused on live chat support, customer care, and lead generation services.. (public_web; observed 2026-08-05)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-16)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-05)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-01-23)

Firmographics

GB100 score

Overall score: 49

• egs: 41.7
• growth: 56.5
• reputation: 54.8
• ai_readiness: 50
• market_footprint: 33.4
• digital_readiness: 56.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Deskmoz's structured service taxonomy includes Email Support, Customer Support. Competitive Landscape: Competitors: Name: LiveChat. Competitors: Evidence: DeskMoz states integration with LiveChat and uses it as a main chat tool.. Competitors: Relationship: alternative. Competitors: Name: other customer support outsourcing firms. Competitors: Evidence: DeskMoz positions against broader BPO and call center providers in public pages.. Competitors: Relationship: adjacent. Positioning: 24/7 live chat and customer support outsourcing provider focused on human agents and lead generation.. Market Signals: Public pages emphasize BPO and call center solutions. Market Signals: Pricing page offers volume-based and project-based pricing. Market Signals: Press-room copy claims operations across countries and over 200 staff. Differentiators: 24/7 human CX support. Differentiators: live chat-led outsourcing. Differentiators: pilot-based onboarding with a 10-day no-obligation trial. Differentiators: omnichannel coverage across voice, chat, email, and social media. Key Firmographics: Founded Year: 2005. Sectors Display: Customer care outsourcing. Sectors Display: Live chat support. Sectors Display: Lead generation. Sectors Display: Business support services. Headquarters Display: Jaipur, Rajasthan, India. Employee Count Display: Over 200. Ownership Type Display: Private. Recent News: Articles: Date: 2026-08-19. Articles: Title: Deskmoz company profile updated on CMS Wire. Articles: Source: CMS Wire. Articles: Summary: A refreshed company profile lists DeskMoz as an active live chat and customer support services provider with about 200 employees and 2005 founding year.. Articles: Date: 2026-08-20. Articles: Title: LinkedIn company profile updated. Articles: Source: LinkedIn. Articles: Summary: The company profile highlights 24x7 live chat agents and a Jaipur, India headquarters.. Articles: Date: 2026-08-25. Articles: Title: Outsource Accelerator profile updated. Articles: Source: Outsource Accelerator. Articles: Summary: The directory profile lists DeskMoz as a chat-agent provider with live chat, PPC, social media marketing, and SEO service lines.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Jaipur. Centers: Model: in-house. Centers: Country: India. Hiring & Workforce Signals: Open Positions: Title: Developer Jobs. Open Positions: Location: null. Open Positions: Seniority: null. Open Positions: Department: Engineering. Open Positions: Title: Chat Agents Jobs. Open Positions: Location: null. Open Positions: Seniority: null. Open Positions: Department: Customer Support. Workforce Signals: Remote Policy: No Work from Home. Workforce Signals: Workforce Size Claimed: over 200. Executive Summary: Summary: DeskMoz is a Jaipur-based outsourcing provider centered on 24/7 live chat support, customer care, and sales lead generation for businesses across industries.. Description Long: A 19-year-old company that helps businesses own their customer care, data processing, and every touchpoint. We work towards a world where each interaction matters. We develop technology that fosters business-to-customer connections & brings them together. We believe in growth powered by the human touch. Launch Your No-obligation Pilot Project Ashish Biyani & Nishant Singhvi founded DeskMoz on 4th May 2005. Passionate about customer loyalty, feedback-based innovation & cutting-edge technologies, they wanted to create a blend of these three & embed it into every business’s DNA at an affordable price, beyond the borders & language barriers.. Leadership & Executives: Executives: Bio: Public sources identify Ashish Biyani as a founder of DeskMoz.. Executives: Name: Ashish Biyani. Executives: Title: Co-founder. Executives: Bio: Public sources identify Nishant Singhvi as a founder of DeskMoz.. Executives: Name: Nishant Singhvi. Executives: Title: Co-founder. Reputation & Reviews: Summary: Public review and directory sources show generally positive feedback, but no comprehensive verified aggregate rating was consistently available from the sources surfaced here.. Credentials: Detail: Public

Methodology

Deskmoz's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 21 distinct source URLs and retained 23 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Email Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.deskmoz.com

Email: sales@deskmoz.com

Phone: 1855-981-8005

LinkedIn: http://www.linkedin.com/company/deskmoz

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes