Divertex scorecard

Last updated: 2026-08-26

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Company Overview

Divertex is a BPO company.

Executive summary

Brand Profile: Voice: professional. Voice: value-oriented. Voice: growth-focused. Imagery Style: not enough public visual evidence to verify. Client Value Proposition: Summary: Divertex positions itself as a cost-efficient outsourcing partner that can help clients reduce staffing costs while maintaining service quality through trained teams.. Value Points: Title: Cost savings. Value Points: Description: The company states a mission to help businesses maximize ROI by minimizing staffing costs without compromising quality.. Value Points: Title: Trained workforce. Value Points: Description: Public materials emphasize highly trained, results-oriented professionals.. Value Points: Title: Community-based staffing. Value Points: Description: The company promotes local employment and working closer to home for staff.. Company Overview: Highlights: Public sources describe the company as a rural-area BPO with 250 seats.. Highlights: Public profiles indicate an operations presence in Nasugbu, Batangas, Philippines.. Highlights: The company positions itself around affordable outsourcing and intensive training.. Description: Divertex appears to be a Philippines-based BPO provider operating under the domain divertingexcellence.com, with public sources describing it as a growing rural-area company focused on affordable outsourcing and local employment.. Competitive Differentiators: Differentiators: Title: Rural delivery model. Differentiators: Description: Public profiles say the company operates in a rural area of the Philippines and emphasizes proximity to employees' homes and families.. Differentiators: Title: Lower-cost staffing. Differentiators: Description: Public materials state pricing around $4 per hour per agent, described as all-in and negotiable.. Differentiators: Title: Training emphasis. Differentiators: Description: Public descriptions highlight intensive training and ongoing development for staff.. Differentiators: Title: Flexible small-provider capacity. Differentiators: Description: Third-party sources describe approximately 250 seats, suggesting a smaller-scale provider model.. Competitive Landscape: Competitors: Name:

Strengths

Brand Profile: Voice: professional. Voice: value-oriented. Voice: growth-focused. Imagery Style: not enough public visual evidence to verify. (public_web; observed 2026-08-26)
Client Value Proposition: Summary: Divertex positions itself as a cost-efficient outsourcing partner that can help clients reduce staffing costs while maintaining service quality through trained teams.. Value Points: Title: Cost savings. Value Points: Description: The company states a mission to help businesses maximize ROI by minimizing staffing costs without compromising quality.. Value Points: Title: Trained workforce. Value Points: Description: Public materials emphasize highly trained, results-oriented professionals.. Value Points: Title: Community-based staffing. Value Points: Description: The company promotes local. (public_web; observed 2026-01-28)
Company Overview: Highlights: Public sources describe the company as a rural-area BPO with 250 seats.. Highlights: Public profiles indicate an operations presence in Nasugbu, Batangas, Philippines.. Highlights: The company positions itself around affordable outsourcing and intensive training.. Description: Divertex appears to be a Philippines-based BPO provider operating under the domain divertingexcellence.com, with public sources describing it as a growing rural-area company focused on affordable outsourcing and local employment.. (public_web; observed 2026-03-19)

Gaps

The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-01-28)
The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-01-28)

Firmographics

GB100 score

Overall score: 47

egs: 36
growth: 50
reputation: 45.5
ai_readiness: 50
market_footprint: 50
digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Key Firmographics: Founded Year: 2019. Revenue Display: $10M-$49M reported on third-party directory; not independently verified. Sectors Display: Business process outsourcing. Sectors Display: Telecommunications. Sectors Display: Customer service. Sectors Display: Telemarketing. Sectors Display: Virtual assistance. Sectors Display: Digital marketing. Headquarters Display: Nasugbu, Batangas, Philippines. Employee Count Display: 51-200 employees. Ownership Type Display: Privately held / SME based on third-party directory listings. Pricing & Engagement: Models: Name: Hourly per-agent pricing. Models: Best For: Short-term or variable-volume outsourcing needs. Models: Description: Reported publicly as roughly $4 per hour per agent, all-in and negotiable.. Summary: Publicly visible pricing is limited, but one directory listing says the company offers services at about $4 per hour per agent, with terms described as negotiable depending on account and tasks.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer service. Categories: Services: Multi-channel customer support. Categories: Services: 24/7 response management. Categories: Services: Inquiry system handling. Categories: Services: Complaint and escalation support. Categories: Services: Brand representation support. Categories: Name: Sales and telemarketing. Categories: Services: Telemarketing. Categories: Services: Sales support. Categories: Name: Virtual assistance. Categories: Services: Administrative support. Categories: Name: Digital marketing. Categories: Services: Digital campaign support. Executive Summary: Summary: Divertex is a small-to-mid-sized Philippine outsourcing provider that offers customer service, telemarketing, virtual assistance, and digital marketing support, with public materials emphasizing lower-cost staffing and community-based employment.. Delivery Center Details: Centers: City: Nasugbu. Centers: Model: office-based. Centers: Seats: 250. Centers: Country: Philippines. Centers: City: Palico, Tuy, Batangas. Centers: Model: office-based. Centers: Country: Philippines. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Danna Camille Carpena Calingasan. Executives: Title: Owner. Reputation & Reviews: Summary: No reliable public review platform ratings were verified from

Methodology

Divertex's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 8 distinct source URLs and retained 14 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology