Dyalogo scorecard

Company Overview

Dyalogo is a BPO company, founded in 2003, with approximately 1-49 employees. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: technical. Voice: enterprise-oriented. Voice: solution-focused. Tagline: Software para Call Center y Contact Center - BPO - Outsourcing. Imagery Style: product-and-operations focused, with contact-center and cloud-service messaging. Client Value Proposition: Summary: Dyalogo appears to position its offer around reducing contact center complexity by combining software, omnichannel communications, and BPO execution in one provider model.. Value Points: Title: Unified platform and operations. Value Points: Description: Customers can source both contact center software and outsourced service delivery from the same company.. Value Points: Title: Multi-channel customer communication. Value Points: Description: The platform supports voice and digital channels intended to centralize customer interactions.. Value Points: Title: Flexible deployment. Value Points: Description: Public materials indicate support for telework, in-house operation, and cloud deployment.. Value Points: Title: Operational continuity support. Value Points: Description: The company highlights redundant connectivity, power backup, and technical support in its hosted BPO facility description.. Company Overview: Highlights: Public profiles describe it as a privately held company founded in 2003.. Highlights: Its public website and directory listings emphasize call center technology, contact center software, and BPO services.. Highlights: Public sources indicate operations tied to Bogotá, Colombia.. Description: Dyalogo SAS is a Colombia-based company that appears to combine contact center/BPO services with proprietary call center and omnichannel cloud software for customer operations.. Competitive Differentiators: Differentiators: Title: Software plus services model. Differentiators: Description: Public listings present Dyalogo as both a provider of call center/contact center technology and a BPO services company.. Differentiators: Title: Cloud-based omnichannel positioning. Differentiators: Description: The company markets a cloud contact center offering with multiple digital channels including

Strengths

• Brand Profile: Voice: technical. Voice: enterprise-oriented. Voice: solution-focused. Tagline: Software para Call Center y Contact Center - BPO - Outsourcing. Imagery Style: product-and-operations focused, with contact-center and cloud-service messaging. (public_web; observed 2026-08-21)
• Client Value Proposition: Summary: Dyalogo appears to position its offer around reducing contact center complexity by combining software, omnichannel communications, and BPO execution in one provider model.. Value Points: Title: Unified platform and operations. Value Points: Description: Customers can source both contact center software and outsourced service delivery from the same company.. Value Points: Title: Multi-channel customer communication. Value Points: Description: The platform supports voice and digital channels intended to centralize customer interactions.. Value Points: Title: Flexible deployment.. (public_web; observed 2026-08-20)
• Company Overview: Highlights: Public profiles describe it as a privately held company founded in 2003.. Highlights: Its public website and directory listings emphasize call center technology, contact center software, and BPO services.. Highlights: Public sources indicate operations tied to Bogotá, Colombia.. Description: Dyalogo SAS is a Colombia-based company that appears to combine contact center/BPO services with proprietary call center and omnichannel cloud software for customer operations.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-21)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-21)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 46

• egs: 40.5
• growth: 56.5
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 30.2
• digital_readiness: 53.3

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Dialoga BPO. Competitors: Evidence: Both present as Colombia-based contact center/BPO providers.. Competitors: Relationship: direct. Competitors: Name: Other CCaaS providers. Competitors: Evidence: Dyalogo markets cloud contact-center software with omnichannel capabilities.. Competitors: Relationship: adjacent. Positioning: Colombian contact-center software provider that also describes itself as a BPO/services operator with cloud-based omnichannel and telework capability.. Market Signals: Public sources indicate long operating history in Colombia and a mix of software and outsourcing offerings. Market Signals: Directory listings reference BPO operations and a Bogotá facility with 120-140 workstations. Differentiators: Cloud-hosted contact center offering on Google Cloud Platform. Differentiators: Omnichannel support including voice, email, chat, WhatsApp, SMS, and web forms. Differentiators: Telework-friendly model without VPN requirement. Differentiators: Combined software plus BPO/service positioning. Key Firmographics: Founded Year: 2003. Revenue Display: null. Sectors Display: Call center and contact center technology. Sectors Display: BPO services. Sectors Display: Information technology and services. Headquarters Display: Bogotá, Cundinamarca, Colombia. Employee Count Display: 11-50 employees on LinkedIn; 101 employees reported by EMIS for 2025. Ownership Type Display: Privately held. Recent News: Articles: Date: 2026-08-24. Articles: Title: Outsource Accelerator company listing updated for Dyalogo. Articles: Source: Outsource Accelerator. Articles: Summary: A public company profile for Dyalogo was updated, but no specific corporate event was verified from the listing.. Articles: Date: 2026-08-20. Articles: Title: LinkedIn company page updated for Dyalogo SAS. Articles: Source: LinkedIn. Articles: Summary: The company page was updated with current profile details and service description; no major news event was verified.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center software. Categories: Services: Omnichannel cloud contact center platform. Categories: Services: Call center IP PBX. Categories: Services: Softphone support. Categories: Services:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Bogotá. Centers: Model: in-house or telework supported. Centers: Seats: 120. Centers: Country: Colombia. Executive Summary: Summary: Dyalogo is a Colombian contact center technology and services provider positioned around omnichannel cloud contact center software and BPO outsourcing support.. Tech Stack & Tools: Tools: Category: CCaaS. Tools: Confidence: confirmed. Tools: Product Name: Dyalogo Cloud Contact Center. Tools: Category: CCaaS. Tools: Confidence: confirmed. Tools: Product Name: Dyalogo CBX. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Chatbot. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Google Cloud Platform. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: WebRTC. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Workflow / BPM. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Workforce. Ai Capabilities: Omnichannel routing across voice, email, chat, WhatsApp, SMS, and web forms. Ai Capabilities: Chatbot support. Ai Capabilities: Workflow automation for business processes. Proprietary Tech: Dyalogo Cloud Contact Center. Proprietary Tech: Dyalogo CBX. Proprietary Tech: workflow/BPM functionality. Proprietary Tech: workforce functionality. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Andrea Gomez. Executives: Title: Project director. Pricing & Engagement: Summary: Public sources do not provide verified pricing, contract structure, or commercial engagement terms.. Reputation & Reviews: Summary: Public review or rating data specific to Dyalogo was not verified from accessible sources in this pass.. Asset Logo: Visibility: public. Compliance: CMMI.

Methodology

Dyalogo's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 20 distinct source URLs and retained 28 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.dyalogo.com

Email: info@dyalogo.com

Phone: (+57) 333 033 3390

Frequently Asked Questions

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