Dynamicall scorecard

Company Overview

Dynamicall is a BPO company, founded in 2007, with approximately 1-49 employees. They specialize in Customer Support. They serve the E-commerce & Retail industries.

Connection Reset

Executive summary

Brand Profile: Voice: multichannel. Voice: customer-service oriented. Voice: sales-oriented. Voice: formal. Client Value Proposition: Summary: Dynamicall's public positioning centers on adapting outsourcing solutions to client processes while improving productivity, efficiency, and customer satisfaction.. Value Points: Title: Process adaptation. Value Points: Description: The company says it adapts its strategy to client processes rather than using a one-size-fits-all model.. Value Points: Title: Operational efficiency. Value Points: Description: Public descriptions emphasize efficiency, flexibility, and productivity improvements.. Value Points: Title: Customer satisfaction focus. Value Points: Description: The company states that its service approach is designed to support customer satisfaction outcomes.. Company Overview: Highlights: Peru-based BPO/contact center provider. Highlights: Multichannel outsourcing solutions. Highlights: Active in Spanish-language customer operations in Latin America, North America, and Spain. Description: Dynamicall is a Peru-based contact center and BPO provider offering outsourced customer interaction and back-office services. Public sources describe it as a multichannel contact center focused on sales, customer service, retention, technical support, back office, collections, surveys, and database updates.. Competitive Differentiators: Differentiators: Title: Multichannel BPO scope. Differentiators: Description: Public profiles describe Dynamicall as a multichannel contact center covering sales, service, retention, collections, surveys, database updates, and back office work.. Differentiators: Title: Spanish-language and regional focus. Differentiators: Description: Sources state the company serves brands across Latin America, North America, and Spain, with Spanish-language customer operations highlighted.. Differentiators: Title: Operational scale in Peru. Differentiators: Description: Public reporting from the acquisition period describes more than 4,500 employees and two offices in Lima.. Competitive Landscape: Competitors: Name: Webhelp. Competitors: Evidence: Webhelp acquired Dynamicall in 2021, making it part of the broader Webhelp

Strengths

• Brand Profile: Voice: multichannel. Voice: customer-service oriented. Voice: sales-oriented. Voice: formal. (public_web; observed 2026-05-06)
• Client Value Proposition: Summary: Dynamicall's public positioning centers on adapting outsourcing solutions to client processes while improving productivity, efficiency, and customer satisfaction.. Value Points: Title: Process adaptation. Value Points: Description: The company says it adapts its strategy to client processes rather than using a one-size-fits-all model.. Value Points: Title: Operational efficiency. Value Points: Description: Public descriptions emphasize efficiency, flexibility, and productivity improvements.. Value Points: Title: Customer satisfaction focus. Value Points: Description: The company states that its service approach. (public_web; observed 2026-05-06)
• Company Overview: Highlights: Peru-based BPO/contact center provider. Highlights: Multichannel outsourcing solutions. Highlights: Active in Spanish-language customer operations in Latin America, North America, and Spain. Description: Dynamicall is a Peru-based contact center and BPO provider offering outsourced customer interaction and back-office services. Public sources describe it as a multichannel contact center focused on sales, customer service, retention, technical support, back office, collections, surveys, and database updates.. (public_web; observed 2023-09-14)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-05-06)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 39.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 36.5
• digital_readiness: 62.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Dynamicall's structured service taxonomy includes Customer Support. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer service. Categories: Services: Inbound customer support. Categories: Services: Spanish-language customer service. Categories: Name: Sales and retention. Categories: Services: Outbound sales. Categories: Services: Retention campaigns. Categories: Name: Technical support. Categories: Services: Technical support for customers. Categories: Name: Back office. Categories: Services: Back-office processing. Categories: Services: Database updates. Categories: Name: Collections and surveys. Categories: Services: Collections. Categories: Services: Surveys. Executive Summary: Summary: Dynamicall appears to operate as a Peru-based BPO/contact center provider, with public descriptions emphasizing customer service, outbound sales, retention, technical support, collections, back office, and related outsourcing functions.. Delivery Center Details: Centers: City: Lima. Centers: Country: Peru. Centers: City: San Martin De Porres. Centers: Country: Peru. Centers: City: Independencia. Centers: Country: Peru. Centers: City: Ate. Centers: Country: Peru. Financial Health: Overall Health: unknown. Financial Events: Date: 2021-03-18. Financial Events: Event Type: acquisition. Financial Events: Description: Dynamicall was acquired by Webhelp.. Key Firmographics: Sectors Display: BPO. Sectors Display: Contact center outsourcing. Sectors Display: Telecommunications-related outsourcing. Headquarters Display: Lima, Peru. Ownership Type Display: Private; acquired by Webhelp in 2021. Leadership & Executives: Executives: Bio: Public sources identify Enrique Beltrán Cornejo as the general manager referenced in reporting about Dynamicall's expansion and operations.. Executives: Name: Enrique Beltrán Cornejo. Executives: Title: Gerente general / General Manager. Recent News: Articles: Date: 2023-09-14. Articles: Title: Webhelp acquires Peruvian BPO player Dynamicall. Articles: Source: Ziptone. Articles: Summary: Reports that Webhelp acquired Dynamicall, describing it as a Peru-based BPO provider with more than 4,500 employees.. Articles: Date: 2023-12-02. Articles: Title: Webhelp acquires Dynamicall in Latin America expansion coverage. Articles: Source: CFNEWS. Articles: Summary: Coverage of the acquisition notes Dynamicall as a major

Geography

Countries listed in the structured record include -. Reputation & Reviews: Credentials: Detail: Public profile exists, but no verifiable overall rating was available from the source snippet.. Credentials: Platform: Clutch. Credentials: Detail: Public profile exists, but no verifiable overall rating was available from the source snippet.. Credentials: Platform: Outsource Accelerator. Description Long: Connection Reset.

Methodology

Dynamicall's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.dynamicall.com

Email: contactoperu@dynamicall.com

Phone: 5117432020

LinkedIn: http://www.linkedin.com/company/dynamicall

Frequently Asked Questions

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