Easterntas scorecard

Company Overview

Easterntas is a BPO company, founded in 1984, with approximately 1-49 employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Client Value Proposition: Summary: EasternTAS positions itself as a responsive, customized answering-service partner for businesses needing dependable live call coverage and communication support.. Value Points: Title: Always-on coverage. Value Points: Description: The company emphasizes 24/7/365 availability for call answering and message handling.. Value Points: Title: Tailored handling. Value Points: Description: Public materials state that service is configured according to client instructions.. Value Points: Title: Multi-channel support. Value Points: Description: Available public descriptions indicate support for voice, voicemail, paging, texting, appointment scheduling, and faxing.. Value Points: Title: Reasonable pricing emphasis. Value Points: Description: A directory profile states the company offers competitive rates, but public pricing details are not posted.. Company Overview: Tagline: Award Winning Answering Service. Highlights: Family owned and operated. Highlights: In business since 1971. Highlights: 24/7/365 answering service. Highlights: Customized account handling. Description: EasternTAS is a family-owned and operated answering service and call center company in Lansdowne, Pennsylvania, in business since 1971 and offering 24/7/365 service.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public sources state the company has operated since 1971, which signals longevity in the answering-service market.. Differentiators: Title: 24/7/365 availability. Differentiators: Description: The company states it provides service around the clock every day of the year.. Differentiators: Title: Customized service handling. Differentiators: Description: The company states that account handling is tailored to client instructions and business needs.. Differentiators: Title: Broad communications coverage. Differentiators: Description: Public descriptions mention live answering, voicemail assistance, paging, appointment scheduling, texting, and faxing.. Key Firmographics: Founded Year: 1971. Sectors Display: Answering services. Sectors Display:

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. (public_web; observed 2025-03-03)
• Client Value Proposition: Summary: EasternTAS positions itself as a responsive, customized answering-service partner for businesses needing dependable live call coverage and communication support.. Value Points: Title: Always-on coverage. Value Points: Description: The company emphasizes 24/7/365 availability for call answering and message handling.. Value Points: Title: Tailored handling. Value Points: Description: Public materials state that service is configured according to client instructions.. Value Points: Title: Multi-channel support. Value Points: Description: Available public descriptions indicate support for voice, voicemail, paging,. (public_web; observed 2025-03-03)
• Company Overview: Tagline: Award Winning Answering Service. Highlights: Family owned and operated. Highlights: In business since 1971. Highlights: 24/7/365 answering service. Highlights: Customized account handling. Description: EasternTAS is a family-owned and operated answering service and call center company in Lansdowne, Pennsylvania, in business since 1971 and offering 24/7/365 service.. (public_web; observed 2025-03-03)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-03-03)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-01-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 44

• egs: 44.1
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 28.9
• digital_readiness: 45

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Easterntas's structured service taxonomy includes Customer Support, Back Office. Competitive Landscape: Competitors: Name: Mapquest-listed answering service providers. Competitors: Evidence: Eastern Answering Service is described as a provider of live answering, voice mail with operator assist, paging service, and appointment scheduling.. Competitors: Relationship: direct. Competitors: Name: Other BPO/answering service firms. Competitors: Evidence: Outsource Accelerator describes EasternTAS as a BPO company providing call center services and communication technology.. Competitors: Relationship: adjacent. Positioning: Answering service and call-center-oriented BPO provider focused on 24/7 communication support and small-to-medium-sized clients.. Market Signals: Family-owned and operated since 1971. Market Signals: Focus on small and medium-sized clients. Market Signals: Public sources emphasize communication services rather than broad-scale outsourcing. Differentiators: 24/7/365 service claim. Differentiators: live answering. Differentiators: voicemail with operator assist. Differentiators: paging services. Differentiators: appointment scheduling. Pricing & Engagement: Models: Name: Custom quote. Models: Best For: Organizations seeking a tailored answering-service arrangement. Models: Description: No public pricing schedule is available; engagement appears to be quote-based.. Models: Name: Competitive-rate service. Models: Best For: Clients comparing outsourced answering-service providers. Models: Description: A directory profile says the company offers competitive rates, but without published pricing details.. Summary: No public rate card or detailed engagement model was found. Public sources only indicate that pricing is competitive and that service is tailored to client instructions.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Answering and call handling. Categories: Services: Classic live answering service. Categories: Services: Detailed message taking. Categories: Services: 24/7 phone answering. Categories: Name: Communications support. Categories: Services: Voicemail with operator assist. Categories: Services: Paging services. Categories: Services: Texting. Categories: Name: Scheduling and admin support. Categories: Services: Appointment scheduling. Categories: Services: Faxing. Executive Summary: Summary: EasternTAS appears to be a small, long-established answering service/BPO

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Lansdowne. Centers: Country: United States. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: David Foster. Executives: Title: President. Reputation & Reviews: Summary: No verified public review scores or third-party ratings were found in the available sources.. Asset Logo: Visibility: public. Coverage Hours: 24/7. Monthly Search Volume: 10434. Domain Authority: 58.

Methodology

Easterntas's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 23 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.easterntas.com

Email: info@easterntas.com

Phone: (866) 625-4545

LinkedIn: http://www.linkedin.com/company/eastern-answering-service-inc

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes