Eben Telecom PVT LTD scorecard

Company Overview

Eben Telecom PVT LTD is a BPO company, founded in 1995, with approximately 500-999 employees. They specialize in Sales & Marketing, Email Support, Customer Support, Back Office. They serve the E-commerce & Retail industries.

The firm delivers high-quality customer service, adapting its solutions to the goals of partners in India and around the globe. With over 25 years of experience, the organization has modernized businesses through technology and artificial intelligence (AI). The firm staffs 1,000 to 5,000 employees to personalize BPO solutions across the continent of India and the United States. Since 1995, Eben Telecom has provided innovative BPO solutions to grow its clients’ profitability and marketability. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: customer-centric. Imagery Style: Corporate service branding with contact-center and business-support positioning. Client Value Proposition: Summary: Eben Telecom presents itself as a customer engagement and BPO provider that supports acquisition, transaction, and relationship management across voice, digital, and back-office service lines.. Value Points: Title: Customer lifecycle support. Value Points: Description: The company says it helps brands with customer acquisition, customer transaction building, and customer relationship management.. Value Points: Title: Multi-channel support. Value Points: Description: Public materials mention voice, chat, and email support for client operations.. Value Points: Title: Customizable service delivery. Value Points: Description: The website states that services can be customized to client business needs.. Company Overview: Highlights: Customer engagement services provider. Highlights: BPO and staffing solutions mentioned publicly. Highlights: Kochi, Kerala headquarters. Highlights: Contact center and telecom-related service history. Description: Eben Telecom Pvt. Ltd. appears to be a Kochi-based customer engagement and BPO services company founded in 1995 and incorporated as a private limited company in 2002.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public sources indicate the company began in 1995, suggesting long-tenured experience in customer engagement and telecom-related services.. Differentiators: Title: Broad service mix. Differentiators: Description: The company publicly lists contact center, BPO, staffing, messaging, IVR, CRM, and NOC support capabilities.. Differentiators: Title: Kochi-based delivery presence. Differentiators: Description: The company highlights its Cochin/Kochi location and office accessibility as part of business continuity and operations.. Key Firmographics: Founded Year: 1995. Sectors Display: Customer engagement services. Sectors Display: BPO. Sectors Display: Telecom services. Sectors Display: Staffing solutions. Sectors Display: IT/automation

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: customer-centric. Imagery Style: Corporate service branding with contact-center and business-support positioning. (public_web; observed 2026-08-26)
• Client Portfolio: Industry Concentration: Banking & Financial Services. Industry Concentration: Telecom. Industry Concentration: Insurance. Industry Concentration: Automobile. Industry Concentration: Educational Institutions. Industry Concentration: Media. Industry Concentration: Medics. Industry Concentration: Consumer Products. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Eben Telecom presents itself as a customer engagement and BPO provider that supports acquisition, transaction, and relationship management across voice, digital, and back-office service lines.. Value Points: Title: Customer lifecycle support. Value Points: Description: The company says it helps brands with customer acquisition, customer transaction building, and customer relationship management.. Value Points: Title: Multi-channel support. Value Points: Description: Public materials mention voice, chat, and email support for client operations.. Value Points: Title: Customizable service. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 45

• egs: 43.3
• growth: 44.1
• reputation: 50.9
• ai_readiness: 50
• market_footprint: 38.2
• digital_readiness: 40.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Eben Telecom PVT LTD's structured service taxonomy includes Sales & Marketing, Email Support, Customer Support, Back Office. Client Portfolio: Industry Concentration: Banking & Financial Services. Industry Concentration: Telecom. Industry Concentration: Insurance. Industry Concentration: Automobile. Industry Concentration: Educational Institutions. Industry Concentration: Media. Industry Concentration: Medics. Industry Concentration: Consumer Products. Competitive Landscape: Competitors: Name: Outsource Accelerator directory-listed BPO providers. Competitors: Evidence: Third-party directory categorizes Eben Telecom as a BPO provider and references a broad service set.. Competitors: Relationship: adjacent. Competitors: Name: General Indian call centre / BPO service providers. Competitors: Evidence: Eben Telecom markets inbound/outbound voice, non-voice, IVR, NOC, and CRM-related services.. Competitors: Relationship: direct. Positioning: BPO/contact-centre and customer engagement services provider with telecom-rooted origins and broad back-office/front-office support offerings.. Market Signals: Active recruitment for sales, operations, and trainer roles. Market Signals: Positioning across multiple sectors including BFSI, telecom, insurance, automobiles, education, media, healthcare, and consumer products. Differentiators: 31+ years of contact-centre experience claimed on the website. Differentiators: Telecom-origin story and telecom-adjacent service mix. Differentiators: Kochi-based operations with local accessibility emphasized. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact Center Services. Categories: Services: Inbound customer service. Categories: Services: Outbound customer service. Categories: Services: Voice customer support. Categories: Services: Voice sales. Categories: Services: Chat support. Categories: Services: Email support. Categories: Name: Telecom and Messaging Services. Categories: Services: Bulk messaging. Categories: Services: Enterprise messaging. Categories: Services: Mobile VAS solutions and services. Categories: Name: Automation and Platform Services. Categories: Services: IVR. Categories: Services: Automated dialing solutions. Categories: Services: CRM application development. Categories: Name: BPO and Staffing. Categories: Services: BPO services. Categories: Services: Staffing solutions. Categories: Name: Network and Technical Support. Categories: Services: NOC support. Categories: Services: Customized client support services. Executive Summary: Summary: Public sources describe Eben Telecom as a customer engagement services and

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Kochi. Centers: Model: call centre / contact centre operations. Centers: Country: India. Hiring & Workforce Signals: Open Positions: Title: Manager – Operations. Open Positions: Location: Kochi. Open Positions: Seniority: Manager. Open Positions: Department: Operations. Open Positions: Title: Sales Consultant. Open Positions: Location: Kochi. Open Positions: Seniority: Individual Contributor. Open Positions: Department: Sales. Open Positions: Title: CRO. Open Positions: Location: Kochi. Open Positions: Seniority: Individual Contributor. Open Positions: Department: Sales. Open Positions: Title: Trainer Domestic/ International. Open Positions: Location: Kochi. Open Positions: Seniority: Individual Contributor. Open Positions: Department: Training. Open Positions: Title: Sales Team Leader_Voice Process. Open Positions: Location: Kochi. Open Positions: Seniority: Team Lead. Open Positions: Department: Sales. Workforce Signals: Career Pages Present: true. Workforce Signals: Active Application Pages: true. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Sam Thomas. Executives: Title: Founder, Chairman & CEO. Executives: Name: Thomas Nippalliuzhathil Thomas. Executives: Title: Director. Executives: Name: Sofia Sam. Executives: Title: Director. Executives: Name: Pauli Thomas. Executives: Title: Director. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: IVR. Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: CRM Application Development. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Bulk & Enterprise Messaging. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Mobile VAS Solutions & Services. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: NOC support. Asset Logo: Visibility: public. Service: Sales & Marketing. Service: Back Office. Service: Email Support.

Methodology

Eben Telecom PVT LTD's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 24 distinct source URLs and retained 23 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Email Support
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.ebentelecom.com

Email: communications@ebentelecom.com

Phone: 91 4842400100

LinkedIn: http://www.linkedin.com/company/eben-telecom-pvt-ltd-

Frequently Asked Questions

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