Ecco Outsourcing Group scorecard

Company Overview

Ecco Outsourcing Group is a BPO company. They specialize in Sales & Marketing, Technical Support, Back Office.

Keeping the promise of better experiences is how Ecco Corp is helping our clients grow their customer base. As a leading outsourcing service provider, Ecco combines knowledge sharing, a ‘people first’ culture and unparalleled excellence at both the global and local level. To be a strategic link in the communication processes of our clients, committed to exceeding their expectations 24 hours a day. Provide opportunities for our employees, giving them a voice to express their talent, passion, and commitment to excellence. Develop remarkable solutions, using our experience and consistent, disciplined action to provide peace of mind. To build a legacy of excellence in each interaction and become the best option as a business partner in the outsourcing industry.

Executive summary

Brand Profile: Voice: people first. Voice: excellence. Voice: innovation. Voice: personalized service. Client Value Proposition: Summary: Ecco positions itself as a tailored BPO partner that supports customer engagement and operational efficiency through flexible, multi-channel service delivery.. Value Points: Title: Multi-channel support. Value Points: Description: Public descriptions reference support across phone, email, chat, and social media.. Value Points: Title: Operational efficiency. Value Points: Description: The company markets solutions intended to streamline operations.. Value Points: Title: Client-brand advocacy. Value Points: Description: Its LinkedIn profile emphasizes advocating for clients’ brands.. Company Overview: Highlights: Founded in 2007. Highlights: Contact center and BPO provider. Highlights: Dominican-owned and operated. Highlights: Headquartered in Santiago de los Caballeros, Dominican Republic. Description: Ecco Outsourcing Group is a Dominican-owned and operated contact center and BPO provider founded in 2007, with its headquarters in Santiago de los Caballeros, Dominican Republic.. Competitive Differentiators: Differentiators: Title: Flexible outsourcing model. Differentiators: Description: The company publicly emphasizes flexibility for client needs and tailored outsourcing support.. Differentiators: Title: People-first approach. Differentiators: Description: Its public messaging highlights a people-first culture and knowledge sharing.. Differentiators: Title: Long-term partnership focus. Differentiators: Description: LinkedIn messaging stresses strategic partnerships and long-term client relationships.. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: The company is described as a BPO/contact center provider offering call center and outsourced support services.. Competitors: Relationship: direct. Competitors: Name: Generic contact center outsourcing firms. Competitors: Evidence: Public descriptions emphasize customer service, technical support, lead generation, data entry, back office, and direct response services.. Competitors: Relationship: direct. Positioning: Contact center and BPO provider focused on tailored outsourcing

Strengths

• Brand Profile: Voice: people first. Voice: excellence. Voice: innovation. Voice: personalized service. (public_web; observed 2025-10-19)
• Client Value Proposition: Summary: Ecco positions itself as a tailored BPO partner that supports customer engagement and operational efficiency through flexible, multi-channel service delivery.. Value Points: Title: Multi-channel support. Value Points: Description: Public descriptions reference support across phone, email, chat, and social media.. Value Points: Title: Operational efficiency. Value Points: Description: The company markets solutions intended to streamline operations.. Value Points: Title: Client-brand advocacy. Value Points: Description: Its LinkedIn profile emphasizes advocating for clients’ brands.. (public_web; observed 2025-10-03)
• Company Overview: Highlights: Founded in 2007. Highlights: Contact center and BPO provider. Highlights: Dominican-owned and operated. Highlights: Headquartered in Santiago de los Caballeros, Dominican Republic. Description: Ecco Outsourcing Group is a Dominican-owned and operated contact center and BPO provider founded in 2007, with its headquarters in Santiago de los Caballeros, Dominican Republic.. (public_web; observed 2026-08-10)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-10-19)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-10)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-10-03)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Ecco Outsourcing Group's structured service taxonomy includes Sales & Marketing, Technical Support, Back Office. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center outsourcing. Categories: Services: customer service. Categories: Services: call center support. Categories: Name: Sales and growth support. Categories: Services: sales. Categories: Services: lead generation. Categories: Services: direct response. Categories: Services: audience development. Categories: Name: Operations support. Categories: Services: technical support. Categories: Services: data entry. Categories: Services: back office. Executive Summary: Summary: Public sources describe Ecco as a flexible outsourcing BPO/contact center provider focused on long-term client relationships, excellence, and tailored solutions.. Service: Technical Support. Service: Sales & Marketing. Service: Back Office. Description Long: Keeping the promise of better experiences is how Ecco Corp is helping our clients grow their customer base. As a leading outsourcing service provider, Ecco combines knowledge sharing, a ‘people first’ culture and unparalleled excellence at both the global and local level. To be a strategic link in the communication processes of our clients, committed to exceeding their expectations 24 hours a day. Provide opportunities for our employees, giving them a voice to express their talent, passion, and commitment to excellence. Develop remarkable solutions, using our experience and consistent, disciplined action to provide peace of mind. To build a legacy of excellence in each interaction and become the best option as a business partner in the outsourcing industry.. Delivery Center Details: Centers: City: Santiago de los Caballeros. Centers: Country: Dominican Republic. Centers: City: Deerfield. Centers: Country: United States. Financial Health: Overall Health: unknown. Key Firmographics: Founded Year: 2007. Headquarters Display: Santiago de los Caballeros, Santiago, Dominican Republic. Ownership Type Display: Dominican-owned and operated. Leadership & Executives: Executives: Name: Robert Grandinetti. Executives: Title: CEO. Executives: Name: Yismen Jorge. Executives: Title: Site Director.

Geography

Pricing & Engagement: Summary: No public pricing sheet, contract terms, or engagement model details were verified from the available sources.. Reputation & Reviews: Summary: Publicly accessible sources confirm an active company presence, but no independently verifiable review ratings or third-party credential scores were found in the gathered sources.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: WordPress.org. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: PHP. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Cloudflare Website Optimization. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: DoubleClick. Asset Logo: Visibility: public. Coverage Hours: 24/7. Compliance: PCI DSS. Compliance: SOC 2.

Methodology

Ecco Outsourcing Group's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 13 distinct source URLs and retained 25 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Technical Support
• Back Office

Contact

Website: https://eccocorpbpo.com

Email: info@eccocorpbpo.com

Phone: 1520540279

Frequently Asked Questions

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