Eckoh scorecard

Company Overview

Eckoh is a BPO company, founded in 1997, with approximately 100-249 employees. They specialize in Customer Support. They serve the E-commerce & Retail industries.

As an IT solutions and IT Consulting organization, they know that data security is everything. Eckoh ensures a low risk of fraud by securing sensitive data within their contact center and IT environments. Eckoh has specialized not just in improving customer experience but also in increasing contact center efficiency and reducing operational costs. Pricing is structured to remain competitive while adapting to specific engagement requirements.

Executive summary

Brand Profile: Voice: secure. Voice: enterprise-focused. Voice: trust-oriented. Voice: compliance-led. Tagline: Global Contact Center AI & PCI DSS Secure Payment. Imagery Style: null. Client Value Proposition: Summary: Eckoh’s value proposition is to help enterprises improve customer engagement while reducing security risk around payments and sensitive interactions.. Value Points: Title: Reduce payment and interaction risk. Value Points: Description: Secure payment solutions and customer engagement data security are the core customer outcomes emphasized publicly.. Value Points: Title: Support modern customer experience. Value Points: Description: Eckoh highlights AI-powered customer experience capabilities alongside secure engagement.. Value Points: Title: Enterprise implementation support. Value Points: Description: The company stresses engineering, delivery and account-focused support to help clients operationalize solutions.. Company Overview: Tagline: Secure customer engagement data security solutions. Highlights: Global provider focused on secure customer engagement and payment-related customer interactions.. Highlights: Positions itself around customer engagement data security solutions.. Highlights: Publicly states it is trusted by world leading brands.. Description: Eckoh describes itself as a global provider of customer engagement data security solutions and secure customer engagement services.. Competitive Differentiators: Differentiators: Title: Security-led customer engagement. Differentiators: Description: Eckoh’s market positioning centers on protecting customer interactions and payment data rather than generic contact-center outsourcing.. Differentiators: Title: AI-powered secure experience. Differentiators: Description: The company explicitly pairs AI-powered customer experience with secure customer engagement and payment solutions.. Differentiators: Title: Enterprise-focused delivery model. Differentiators: Description: Leadership content emphasizes pre-sales engineering, post-sale delivery and portfolio management for enterprise clients.. Financial Health: Risk Factors: Shift toward cloud-based solutions and PCI standard changes may affect product mix and transition timing.. Overall Health: stable.

Strengths

• Brand Profile: Voice: secure. Voice: enterprise-focused. Voice: trust-oriented. Voice: compliance-led. Tagline: Global Contact Center AI & PCI DSS Secure Payment. Imagery Style: null. (public_web; observed 2026-08-18)
• Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Telecommunications. Clients: Client Name: BT. Clients: Segment: Enterprise. Clients: Industry: Telecommunications. Clients: Client Name: O2. Clients: Segment: Public service. Clients: Industry: Transportation. Clients: Client Name: National Rail Enquiries. Clients: Segment: Enterprise. Clients: Industry: Logistics. Clients: Client Name: Parcelforce Worldwide. Clients: Segment: Enterprise. Clients: Industry: Healthcare insurance. Clients: Client Name: AXA PPP healthcare. Industry Concentration: Telecommunications. Industry Concentration: Transportation. Industry Concentration: Logistics. Industry Concentration: Healthcare. (public_web; observed 2024-10-21)
• Client Value Proposition: Summary: Eckoh’s value proposition is to help enterprises improve customer engagement while reducing security risk around payments and sensitive interactions.. Value Points: Title: Reduce payment and interaction risk. Value Points: Description: Secure payment solutions and customer engagement data security are the core customer outcomes emphasized publicly.. Value Points: Title: Support modern customer experience. Value Points: Description: Eckoh highlights AI-powered customer experience capabilities alongside secure engagement.. Value Points: Title: Enterprise implementation support. Value Points: Description: The. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-18)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-17)

Firmographics

GB100 score

Overall score: 50

• egs: 44
• growth: 56.5
• reputation: 52.8
• ai_readiness: 50
• market_footprint: 36.6
• digital_readiness: 59.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Eckoh's structured service taxonomy includes Customer Support. Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Telecommunications. Clients: Client Name: BT. Clients: Segment: Enterprise. Clients: Industry: Telecommunications. Clients: Client Name: O2. Clients: Segment: Public service. Clients: Industry: Transportation. Clients: Client Name: National Rail Enquiries. Clients: Segment: Enterprise. Clients: Industry: Logistics. Clients: Client Name: Parcelforce Worldwide. Clients: Segment: Enterprise. Clients: Industry: Healthcare insurance. Clients: Client Name: AXA PPP healthcare. Industry Concentration: Telecommunications. Industry Concentration: Transportation. Industry Concentration: Logistics. Industry Concentration: Healthcare. Competitive Landscape: Competitors: Name: PCI Pal. Competitors: Evidence: Referenced in market and competitor coverage as a direct company in the same secure contact-center payment segment.. Competitors: Relationship: direct. Competitors: Name: Sycurio. Competitors: Evidence: Identified in competitive analysis coverage as a direct competitor offering very similar secure payment products.. Competitors: Relationship: direct. Competitors: Name: Paytia. Competitors: Evidence: Appears in secure phone-payment competitor and comparison coverage for the same contact-center payment use case.. Competitors: Relationship: direct. Competitors: Name: Very Good Security. Competitors: Evidence: Listed among Eckoh competitors in analyst coverage, but broader in payment/data security rather than narrowly contact-center payments.. Competitors: Relationship: adjacent. Competitors: Name: Spreedly. Competitors: Evidence: Listed in competitor coverage as a payments infrastructure platform rather than a focused contact-center secure payment vendor.. Competitors: Relationship: adjacent. Competitors: Name: Stripe. Competitors: Evidence: Named in competitor coverage as a large payments platform that can serve as an alternative approach to payment security and processing... Leadership & Executives: Executives: Bio: CEO since 2006; described by Eckoh as a proven entrepreneur, leader and visionary with over 30 years of experience in the customer engagement industry.. Executives: Name: Nik Philpot. Executives: Title: Chief Executive Officer. Executives: Bio: Chair of Eckoh; Eckoh states he brings over 30 years of software, SaaS and leadership experience.. Executives:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Hemel Hempstead. Centers: Country: United Kingdom. Centers: City: Omaha. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Title: Multiple open roles. Open Positions: Location: United Kingdom. Open Positions: Department: Contact Centre / Technical / Account Management. Workforce Signals: Detail: Current postings include contact centre, technical, and account management roles in the United Kingdom.. Workforce Signals: Source: Careers page shows active vacancies across several functions. Services & Offerings: Categories: Name: Secure payments. Categories: Services: Secure payment solutions. Categories: Services: Customer payment interactions. Categories: Services: Payment security for enterprise contact centers. Categories: Name: Customer engagement security. Categories: Services: Customer engagement data security. Categories: Services: Secure customer interaction workflows. Categories: Name: AI-enabled customer experience. Categories: Services: AI-powered customer experience solutions. Categories: Services: AI strategy for secure engagement. Categories: Name: Enterprise sales and implementation support. Categories: Services: Pre-sales solution engineering. Categories: Services: Post-sale solution delivery. Categories: Services: Customer portfolio support. Description Long: ServiceFeatures-PhonePayment Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Eckoh sets the standard for secure interactions between consumers and the world’s leading brands. We believe customers should be able to trust every brand they engage with. That’s why we built a platform that removes sensitive payment data from the contact center environment, reducing PCI scope and risk.. Key Firmographics: Sectors Display: Customer engagement data security. Sectors Display: Secure payments. Sectors Display: AI-powered customer experience. Ownership Type Display: Public company (Eckoh plc). Recent News: Articles: Date: 2025-08-11. Articles: Title: Eckoh Appoints Tim DeLisle as Chief Revenue Officer

Methodology

Eckoh's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 22 distinct source URLs and retained 22 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.eckoh.com

Email: infouk@eckoh.com

Phone: 01442 458 300

LinkedIn: http://www.linkedin.com/company/eckoh-plc

Frequently Asked Questions

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