Econsol scorecard

Company Overview

Econsol is a BPO company, founded in 2008, with approximately 50-99 employees. They serve the E-commerce & Retail industries.

We are Genesys partner in the Caribbean region where we are supporting the Contact Center industry with high technology based in Artificial Intelligent (Bots) and Omnichannel Contact Center software for providing an excellent Customer Experience to the persons in Customer services platforms.

Executive summary

Brand Profile: Voice: Spanish-language. Voice: promotional. Voice: customer-centric. Voice: technology-forward. Tagline: Inicie y maximice sus Negocios, con un Bot muy Empático y Colaborativo. Imagery Style: Brand messaging emphasizes bots, contact centers, and telecom services with a modern, service-oriented presentation.. Client Value Proposition: Summary: ECONSOL positions itself as a provider of communications infrastructure and customer experience tools that can improve sales, service, and collections workflows through cloud, hybrid, and AI-assisted contact center services.. Value Points: Title: Customer experience support. Value Points: Description: Aims to improve customer service through omnichannel communication tools and contact center capabilities.. Value Points: Title: Operational automation. Value Points: Description: Promotes AI bots and automated communication channels for handling routine interactions.. Value Points: Title: Custom-fit deployment. Value Points: Description: States that solutions can be cloud-based or hybrid and adapted to client requirements.. Company Overview: Highlights: Public-facing site describes voice and chat AI bots for sales and customer service.. Highlights: Company describes integrated telecom, chatbot, and cloud contact center solutions.. Highlights: Public profiles indicate operations in Puerto Rico and the Dominican Republic.. Description: ECONSOL appears to be a cloud contact center and communications provider serving Puerto Rico and the Caribbean, with offerings centered on AI chatbots, customer service, collections, marketing, and cloud or hybrid contact center solutions.. Competitive Differentiators: Differentiators: Title: AI-enabled contact center focus. Differentiators: Description: Public materials emphasize voice and chat bots for sales and customer service rather than generic outsourcing.. Differentiators: Title: Omnichannel and hybrid deployment. Differentiators: Description: The company states that it provides cloud or hybrid solutions tailored to customer needs.. Differentiators: Title: Regional footprint.

Strengths

• Brand Profile: Voice: Spanish-language. Voice: promotional. Voice: customer-centric. Voice: technology-forward. Tagline: Inicie y maximice sus Negocios, con un Bot muy Empático y Colaborativo. Imagery Style: Brand messaging emphasizes bots, contact centers, and telecom services with a modern, service-oriented presentation.. (public_web; observed 2026-08-11)
• Client Value Proposition: Summary: ECONSOL positions itself as a provider of communications infrastructure and customer experience tools that can improve sales, service, and collections workflows through cloud, hybrid, and AI-assisted contact center services.. Value Points: Title: Customer experience support. Value Points: Description: Aims to improve customer service through omnichannel communication tools and contact center capabilities.. Value Points: Title: Operational automation. Value Points: Description: Promotes AI bots and automated communication channels for handling routine interactions.. Value Points: Title: Custom-fit. (public_web; observed 2026-03-17)
• Company Overview: Highlights: Public-facing site describes voice and chat AI bots for sales and customer service.. Highlights: Company describes integrated telecom, chatbot, and cloud contact center solutions.. Highlights: Public profiles indicate operations in Puerto Rico and the Dominican Republic.. Description: ECONSOL appears to be a cloud contact center and communications provider serving Puerto Rico and the Caribbean, with offerings centered on AI chatbots, customer service, collections, marketing, and cloud or hybrid contact center solutions.. (public_web; observed 2026-08-11)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-11)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-03-17)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 42

• egs: 39.3
• growth: 44.4
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.7
• digital_readiness: 40.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Outsourced contact center providers in Puerto Rico. Competitors: Evidence: ECONSOL presents itself as a cloud contact center provider in Puerto Rico and the Caribbean.. Competitors: Relationship: direct. Competitors: Name: BPO providers in the Caribbean and Dominican Republic. Competitors: Evidence: ECONSOL states offices in Puerto Rico and the Dominican Republic.. Competitors: Relationship: direct. Competitors: Name: General call center and back office outsourcing firms. Competitors: Evidence: Clutch lists ECONSOL services as call center services, back office outsourcing, and customer service outsourcing.. Competitors: Relationship: adjacent. Positioning: Regional Spanish-language cloud contact center and customer service provider focused on telecom, chatbots, collections, and marketing support.. Market Signals: Clutch directory categorizes ECONSOL as an answering service company launched in 2008.. Market Signals: Clutch attributes service mix across call center, back office, and customer service outsourcing.. Differentiators: Spanish-language regional positioning. Differentiators: Cloud and hybrid contact center offering. Differentiators: ChatBot A.I. emphasis. Differentiators: Coverage for Puerto. Key Firmographics: Founded Year: 2008. Sectors Display: Call Center Services. Sectors Display: Back Office Outsourcing. Sectors Display: Customer Service Outsourcing. Headquarters Display: Guaynabo, Puerto Rico. Employee Count Display: 50 - 249. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center services. Categories: Services: Cloud contact center solutions. Categories: Services: Customer service support. Categories: Services: Sales support. Categories: Services: Omnichannel communications. Categories: Name: Automation and AI. Categories: Services: Voice bots. Categories: Services: Chat bots. Categories: Services: WhatsApp Business contact center. Categories: Services: Customer communication automation. Categories: Name: Telecom and integration. Categories: Services: Telecommunications solutions. Categories: Services: Systems integration consulting. Categories: Services: Cloud PBX. Categories: Services: Voice and screen recording. Categories: Name: Business process support. Categories: Services: Collections support. Categories: Services: Marketing

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Guaynabo. Centers: Country: Puerto Rico. Centers: City: Republica Dominicana. Centers: Country: Dominican Republic. Executive Summary: Summary: ECONSOL is a small BPO/contact-center provider with a public presence focused on omnichannel customer communications, AI-enabled bots, cloud contact center services, and related telecom integrations for sales, service, and marketing use cases.. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: ChatBots A.I.. Tools: Category: CCaaS. Tools: Confidence: confirmed. Tools: Product Name: Cloud Contact Center. Ai Capabilities: ChatBots A.I.. Description Long: We are Genesys partner in the Caribbean region where we are supporting the Contact Center industry with high technology based in Artificial Intelligent (Bots) and Omnichannel Contact Center software for providing an excellent Customer Experience to the persons in Customer services platforms.. Financial Health: Overall Health: unknown. Reputation & Reviews: Credentials: Detail: Listed as not yet reviewed in the public ranking page; no public rating captured.. Credentials: Platform: Clutch.

Methodology

Econsol's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 7 distinct source URLs and retained 14 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.econsolcloud.com

Email: admin@econsol.net

Phone: 829 954-8226

LinkedIn: https://www.linkedin.com/company/econsolcloud

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes