Edivert scorecard

Company Overview

Edivert is a BPO company, founded in 2014, with approximately 1-49 employees. They specialize in Chat Support, Sales & Marketing, Finance & Accounting, Technical Support, Customer Support, Back Office. They serve the E-commerce & Retail industries.

EDivert works with clients in a variety of industries, including health clinics, e-commerce organizations, and IT support. The organization’s headquarters are in the United Kingdom, and they maintain an internal staff of 11 to 50. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: supportive. Voice: UK-focused. Voice: service-oriented. Client Value Proposition: Summary: eDivert positions its services around helping small businesses and sole traders avoid missed calls, improve responsiveness, and outsource administrative and outreach tasks so owners can focus on core operations.. Value Points: Title: Reduce missed opportunities. Value Points: Description: Telephone answering and live chat services are framed as ways to ensure inquiries are handled promptly.. Value Points: Title: Free up owner time. Value Points: Description: Virtual PA and admin support are presented as ways to offload routine business tasks.. Value Points: Title: Support business growth. Value Points: Description: Outbound calling, telemarketing, and lead-generation-style support are positioned as growth enablers.. Value Points: Title: Present a professional front. Value Points: Description: Registered office, mail handling, and call management are marketed as ways to improve operational presentation and privacy.. Company Overview: Tagline: UK-based customer service, telephone answering, virtual PA support and lead generation for SMEs and sole traders.. Highlights: UK-based support for SMEs and sole traders. Highlights: Telephone answering, live chat, virtual PA and lead generation. Highlights: Franchise network / multi-location operating footprint referenced publicly. Description: eDivert presents itself as a UK-based business support provider offering outsourced customer service and office support services, with a franchise-based operating model referenced in third-party business directories and social profiles.. Competitive Differentiators: Differentiators: Title: UK-based delivery. Differentiators: Description: Public-facing materials emphasize UK-based support and UK-based agents for customer service, live chat, and related functions.. Differentiators: Title: Broad business-support scope. Differentiators: Description: The company combines front-office, back-office, marketing support, and outreach services rather than limiting

Strengths

• Brand Profile: Voice: professional. Voice: supportive. Voice: UK-focused. Voice: service-oriented. (public_web; observed 2026-06-18)
• Client Value Proposition: Summary: eDivert positions its services around helping small businesses and sole traders avoid missed calls, improve responsiveness, and outsource administrative and outreach tasks so owners can focus on core operations.. Value Points: Title: Reduce missed opportunities. Value Points: Description: Telephone answering and live chat services are framed as ways to ensure inquiries are handled promptly.. Value Points: Title: Free up owner time. Value Points: Description: Virtual PA and admin support are presented as ways to. (public_web; observed 2025-08-03)
• Company Overview: Tagline: UK-based customer service, telephone answering, virtual PA support and lead generation for SMEs and sole traders.. Highlights: UK-based support for SMEs and sole traders. Highlights: Telephone answering, live chat, virtual PA and lead generation. Highlights: Franchise network / multi-location operating footprint referenced publicly. Description: eDivert presents itself as a UK-based business support provider offering outsourced customer service and office support services, with a franchise-based operating model referenced in third-party business directories and social profiles.. (public_web; observed 2026-06-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-18)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-08-03)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 43

• egs: 37.9
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.8
• digital_readiness: 47.3

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Edivert's structured service taxonomy includes Chat Support, Sales & Marketing, Finance & Accounting, Technical Support, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Outsourced answering and live chat providers. Competitors: Evidence: eDivert advertises telephone answering, live chat, virtual PA, customer service, and lead generation services.. Competitors: Relationship: direct. Competitors: Name: General business support outsourcing firms. Competitors: Evidence: eDivert also offers admin support, email marketing, CRM management, and telemarketing.. Competitors: Relationship: adjacent. Positioning: UK-based business support and outsourced customer contact provider serving SMEs and sole traders with franchise-delivered services.. Market Signals: Founded in 2014. Market Signals: Active UK company. Market Signals: Franchise network mentioned publicly. Differentiators: UK-based support. Differentiators: franchise model. Differentiators: broad business support mix for SMEs and sole traders. Recent News: Articles: Date: 2026-06-18. Articles: Title: eDivert website homepage updated. Articles: Source: eDivert. Articles: Summary: The homepage states the company provides UK-based customer service, telephone answering, virtual PA support and lead generation for SMEs and sole traders.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Telephone answering. Categories: Services: Customer services. Categories: Services: Call handling. Categories: Services: Virtual reception. Categories: Name: Digital messaging. Categories: Services: Live chat answering. Categories: Services: Email answering. Categories: Services: Web chat. Categories: Name: Back office / admin. Categories: Services: Virtual PA support. Categories: Services: Administrative services. Categories: Services: Diary management. Categories: Services: Document management. Categories: Services: CRM management. Categories: Services: Database management. Categories: Services: Bookkeeping. Categories: Name: Sales and outreach. Categories: Services: Lead generation. Categories: Services: Outbound calling. Categories: Services: Telemarketing. Categories: Services: Telesales. Categories: Services: Email marketing. Categories: Name: Business support. Categories: Services: Registered office address. Categories: Services: Mail handling. Categories: Services: Professional quotations. Categories: Services: Business administration. Categories: Name: Research and assurance. Categories: Services: Mystery shopping. Categories: Services: Market research.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Bognor Regis. Centers: Model: franchise. Centers: Country: United Kingdom. Centers: City: Chesterfield. Centers: Model: franchise. Centers: Country: United Kingdom. Centers: City: Kent. Centers: Model: franchise. Centers: Country: United Kingdom. Centers: City: Liverpool. Centers: Model: franchise. Centers: Country: United Kingdom. Centers: City: Lichfield. Centers: Model: franchise. Centers: Country: United Kingdom. Centers: City: Wellingborough. Centers: Model: franchise. Centers: Country: United Kingdom. Key Firmographics: Founded Year: 2014. Sectors Display: SMEs. Sectors Display: sole traders. Sectors Display: health clinics. Sectors Display: e-commerce. Sectors Display: IT support. Headquarters Display: Bognor Regis, England, United Kingdom (public LinkedIn profile display). Employee Count Display: 11-50 employees (LinkedIn/third-party directory display). Ownership Type Display: Privately held; franchise network referenced publicly. Executive Summary: Summary: eDivert is a UK-based outsourced business support provider focused on customer service, answering, live chat, admin, marketing support, and lead-generation-style activity for small businesses. Public sources indicate the company was established in 2014 and operates through a franchise network with multiple UK locations.. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: Public review evidence is limited, but Trustpilot shows a small review sample with an overall 4.2 rating on the company domain listed there.. Credentials: Detail: 6 reviews shown on the public review page for edivert.co.uk. Credentials: Rating: 4.2/5. Credentials: Platform: Trustpilot. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: live chat. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: telephone answering. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: virtual PA support. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: lead generation.

Methodology

Edivert's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 13 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Chat Support
• Sales & Marketing
• Finance & Accounting
• Technical Support
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.edivert.co.uk

Email: info@eDivert.co.uk

Phone: 01628 637 900

LinkedIn: https://www.linkedin.com/company/edivert-chichester/

Frequently Asked Questions

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