Emaya scorecard

Company Overview

Emaya is a BPO company, founded in 2010, with approximately 250-499 employees. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: secure. Voice: innovative. Voice: partner-oriented. Imagery Style: not verifiable from public sources provided. Client Value Proposition: Summary: Emaya’s stated value proposition is to help clients build secure remote support teams and outsource operations with flexible scaling and a broad service stack.. Value Points: Title: Security-oriented delivery. Value Points: Description: Public messaging centers on secure environments and secure remote teams.. Value Points: Title: Operational flexibility. Value Points: Description: Support operations are positioned as scalable based on client demand.. Value Points: Title: End-to-end talent handling. Value Points: Description: Talent as a Service covers recruitment through offboarding.. Value Points: Title: Potential cost reduction. Value Points: Description: The contact center page claims customers may save as much as 40% on support costs.. Company Overview: Tagline: Secure BPO Services. Highlights: Positions itself as a trusted BPO partner for startups and publicly traded companies.. Highlights: Emphasizes secure remote teams and innovative delivery.. Highlights: Public site references ISO 27001 certification in executive profile content.. Description: Emaya presents itself as a secure BPO and contact center provider offering remote teams and outsourced support services.. Competitive Differentiators: Differentiators: Title: Secure remote team positioning. Differentiators: Description: The company repeatedly markets secure remote teams and secure BPO delivery.. Differentiators: Title: Broad service mix. Differentiators: Description: The public site spans customer support, collections, acquisition, cybersecurity, BI, AI training, and talent services.. Differentiators: Title: Scalability focus. Differentiators: Description: Contact center messaging emphasizes the ability to scale support operations based on demand.. Differentiators: Title: Cost-savings claim. Differentiators: Description: Public contact center messaging claims clients can save up to 40% on support

Strengths

• Brand Profile: Voice: secure. Voice: innovative. Voice: partner-oriented. Imagery Style: not verifiable from public sources provided. (public_web; observed 2026-08-08)
• Client Value Proposition: Summary: Emaya’s stated value proposition is to help clients build secure remote support teams and outsource operations with flexible scaling and a broad service stack.. Value Points: Title: Security-oriented delivery. Value Points: Description: Public messaging centers on secure environments and secure remote teams.. Value Points: Title: Operational flexibility. Value Points: Description: Support operations are positioned as scalable based on client demand.. Value Points: Title: End-to-end talent handling. Value Points: Description: Talent as a Service covers. (public_web; observed 2026-08-08)
• Company Overview: Tagline: Secure BPO Services. Highlights: Positions itself as a trusted BPO partner for startups and publicly traded companies.. Highlights: Emphasizes secure remote teams and innovative delivery.. Highlights: Public site references ISO 27001 certification in executive profile content.. Description: Emaya presents itself as a secure BPO and contact center provider offering remote teams and outsourced support services.. (public_web; observed 2026-08-08)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-08)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-09-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-09-25)

Firmographics

GB100 score

Overall score: 44

• egs: 38.9
• growth: 46.2
• reputation: 56.2
• ai_readiness: 50
• market_footprint: 33.3
• digital_readiness: 40.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Same broad BPO/contact center market; Emaya positions around secure BPO and contact center services.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Same broad customer experience and contact center market; Emaya offers contact center and customer acquisition services.. Competitors: Relationship: direct. Competitors: Name: Alorica. Competitors: Evidence: Same broad outsourced customer support market; Emaya offers secure remote support teams and technical support.. Competitors: Relationship: direct. Positioning: Secure BPO and contact center provider focused on remote teams, collections, technical support, customer acquisition, cybersecurity services, and talent as a service.. Market Signals: Public site describes service mix spanning collections, technical support, customer acquisition, contact center services, cybersecurity, and TaaS. Market Signals: Public materials emphasize secure remote teams in LATAM. Differentiators: Security-led positioning with ISO 27001 mention in public executive profile. Differentiators: Remote-team staffing model. Differentiators: Talent as a Service offering. Differentiators: Cybersecurity services alongside traditional BPO. Key Firmographics: Sectors Display: BPO. Sectors Display: Contact center. Sectors Display: Outsourced customer support. Sectors Display: Cybersecurity services. Sectors Display: Business intelligence consulting. Headquarters Display: El Salvador is referenced in executive and service context; a publicly visible corporate filing listing an address in Novato, CA also exists, but the operating headquarters is not clearly verifiable from public sources alone.. Ownership Type Display: Private. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center services. Categories: Services: Customer care. Categories: Services: Technical support. Categories: Services: Scalable support operations. Categories: Name: Collections. Categories: Services: Payment follow-up. Categories: Services: Overdue invoice follow-up. Categories: Services: Credit policy enforcement. Categories: Name: Customer acquisition. Categories: Services: Phone-based sales engagements. Categories: Services: Email outreach. Categories: Services: Online chat engagement. Categories:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: El Salvador. Centers: Model: secure remote teams. Centers: Country: El Salvador. Hiring & Workforce Signals: Open Positions: Title: Ad Operations team role. Open Positions: Location: El Salvador. Open Positions: Seniority: unspecified. Open Positions: Department: Ad Operations. Open Positions: Title: Campaign operations role. Open Positions: Location: unspecified. Open Positions: Seniority: unspecified. Open Positions: Department: operations. Leadership & Executives: Executives: Bio: Public profile describes him as leading finance and operations at Emaya and references the company as an ISO 27001 certified BPO and contact center.. Executives: Name: Saied Ernesto Avash. Executives: Title: Vice President of Finance and Operations. Executive Summary: Summary: Emaya appears to be a private BPO and contact center company focused on secure remote support teams and outsourced operational services, with offerings spanning customer support, collections, technical support, cybersecurity, business intelligence, and talent services.. Financial Health: Overall Health: unknown. Pricing & Engagement: Summary: No public pricing sheet, rate card, or standard engagement model was found in the available public sources.. Reputation & Reviews: Summary: No verified third-party ratings, review platform scores, or public testimonial aggregates were found in the available sources.. Monthly Search Volume: 4581. Domain Authority: 52.

Methodology

Emaya's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.emayaservices.com

Email: -

Phone: -

Frequently Asked Questions

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