Empireone Contact Center scorecard

Company Overview

Empireone Contact Center is a BPO company headquartered in 250 Consumers Rd Suite 810, M2J 4V6, Toronto, Ontario, founded in 2006, with approximately 500-999 employees. They specialize in Finance & Accounting, Technical Support, Customer Support, Recruitment, Back Office. They serve the Real Estate, E-commerce & Retail, Travel & Hospitality industries.

With a strong track record of dependability and creativity, EmpireOne remains a reliable partner for businesses seeking high-quality outsourcing solutions. The organization is well-known for its commitment to providing exceptional and efficient solutions tailored to meet the specific needs of its clients. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: customer experience focused. Voice: omnichannel. Voice: customizable. Voice: scalable. Voice: cost-effective. Imagery Style: No verifiable public visual asset details were available from the gathered sources.. Client Value Proposition: Summary: EmpireOne’s public messaging emphasizes helping businesses manage customer contacts and administrative work so they can focus on core operations, with around-the-clock coverage and multi-location delivery support.. Value Points: Title: Operational offload. Value Points: Description: The company says its contact center can handle middle-level functions such as phone calls, emails, appointment scheduling, and other administrative tasks.. Value Points: Title: Around-the-clock availability. Value Points: Description: Public career-site information indicates 24/7 operating coverage.. Value Points: Title: Global delivery support. Value Points: Description: Publicly listed offices in multiple countries suggest access to distributed support capacity.. Company Overview: Tagline: Your partner in call center solutions.. Highlights: Call center and contact center positioning. Highlights: BPO and customer contact services. Highlights: Specialized industry solutions. Highlights: Middle-level function support including calls, emails, and appointment scheduling. Description: EmpireOne Contact Center presents itself as a BPO and customer contact services provider offering call center solutions and specialized industry support. Its website also references customer contact services, BPO, and middle-office administrative functions.. Competitive Differentiators: Differentiators: Title: 24/7 operating model. Differentiators: Description: Public career-site content states offices are open 24 hours a day, 7 days a week, indicating around-the-clock support capability.. Differentiators: Title: Cross-continental delivery footprint. Differentiators: Description: Public sources list operating locations in Canada, the Philippines, Colombia, and U.S. contact details, suggesting a distributed delivery model.. Differentiators: Title: Omnichannel contact positioning. Differentiators: Description: Public LinkedIn-facing text references omnichannel and

Strengths

• Brand Profile: Voice: customer experience focused. Voice: omnichannel. Voice: customizable. Voice: scalable. Voice: cost-effective. Imagery Style: No verifiable public visual asset details were available from the gathered sources.. (public_web; observed 2025-12-19)
• Client Value Proposition: Summary: EmpireOne’s public messaging emphasizes helping businesses manage customer contacts and administrative work so they can focus on core operations, with around-the-clock coverage and multi-location delivery support.. Value Points: Title: Operational offload. Value Points: Description: The company says its contact center can handle middle-level functions such as phone calls, emails, appointment scheduling, and other administrative tasks.. Value Points: Title: Around-the-clock availability. Value Points: Description: Public career-site information indicates 24/7 operating coverage.. Value Points: Title: Global. (public_web; observed 2025-12-19)
• Company Overview: Tagline: Your partner in call center solutions.. Highlights: Call center and contact center positioning. Highlights: BPO and customer contact services. Highlights: Specialized industry solutions. Highlights: Middle-level function support including calls, emails, and appointment scheduling. Description: EmpireOne Contact Center presents itself as a BPO and customer contact services provider offering call center solutions and specialized industry support. Its website also references customer contact services, BPO, and middle-office administrative functions.. (public_web; observed 2025-12-19)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-12-19)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 45

• egs: 41.3
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 33.7
• digital_readiness: 46.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Empireone Contact Center's structured service taxonomy includes Finance & Accounting, Technical Support, Customer Support, Recruitment, Back Office. Competitive Landscape: Competitors: Name: ContactPoint 360. Competitors: Evidence: A public LinkedIn profile shows a former EmpireOne HR manager later at ContactPoint 360, but this does not establish market competition directly.. Competitors: Relationship: adjacent. Competitors: Name: DesignRush-listed BPO/contact center agencies. Competitors: Evidence: EmpireOne appears in a directory alongside other agencies, indicating a comparable buyer-set rather than a verified direct competitor set.. Competitors: Relationship: alternative. Positioning: A customer experience and BPO contact center offering omnichannel, customizable, scalable, and cost-effective services.. Market Signals: Directory-style presence on agency listing platforms. Market Signals: Hiring page indicates active recruiting activity. Market Signals: Global office footprint is publicly listed across Canada, the Philippines, Colombia, and the United States. Differentiators: Omnichannel contact center services. Differentiators: Customizable and scalable service framing. Differentiators: Multi-country delivery footprint reflected on contact and careers pages. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Call center services. Categories: Services: Inbound and outbound call handling. Categories: Services: Customer contact services. Categories: Services: Dedicated call center support. Categories: Name: Back-office and admin support. Categories: Services: Email handling. Categories: Services: Appointment scheduling. Categories: Services: Administrative tasks. Categories: Name: BPO and industry solutions. Categories: Services: Business process outsourcing. Categories: Services: Specialized industry solutions. Executive Summary: Summary: EmpireOne Contact Center is a BPO and contact center provider with an official website, a Toronto headquarters listed by third-party directory sources, and additional public references to offices in the Philippines and the United States. Public sources support its positioning around customer contact services, BPO, and call center operations, but do not provide enough verified public data for a fuller operating profile.. Service: Technical Support. Service: Recruitment. Service: Finance & Accounting. Service: Back Office. Service:

Geography

The public profile records headquarters as 250 Consumers Rd Suite 810, M2J 4V6, Toronto, Ontario. Countries listed in the structured record include Philippines. Delivery Center Details: Centers: City: Toronto. Centers: Country: Canada. Centers: City: Orlando. Centers: Country: United States. Centers: City: Carcar City. Centers: Country: Philippines. Centers: City: San Carlos City. Centers: Country: Philippines. Centers: City: Cebu City. Centers: Country: Philippines. Centers: City: Santa Marta. Centers: Country: Colombia. Key Firmographics: Headquarters Display: Toronto, Ontario, Canada (250 Consumers Rd Suite 810 / suite 810, M2J 4V6). Reputation & Reviews: Summary: Public review data is limited. A third-party page shows a Google review aggregate for one Philippine location with a 4.7 rating based on 36 reviews, but this is location-specific and not a full company-wide reputation measure.. Credentials: Detail: 36 reviews shown for a San Carlos, Negros Occidental location on a clinic/directory page that references EmpireOne BPO Solutions, Inc.. Credentials: Rating: 4.7/5. Credentials: Platform: Google reviews via third-party directory. Description Long: Customer Experience Solutions Multilingual Customer Support Omnichannel Contact Center Services Help Desk & Technical Support Back Office Support BPO Solutions Finance & Accounting BPO Quality Assurance Outsourcing Recruitment & Workforce Support Retail Automotive Travel & Hospitality Telecommunications Insurance Healthcare Energy Utility Technology & SaaS Government Legal Financial Services eCommerce Real Estate Gaming Home Services Home Warranty Transportation & Logistics Insights Case Studies Compliance & Security FAQ Hub. Financial Health: Overall Health: unknown. Coverage Hours: 24/7. Compliance: GDPR Attestation. Compliance: PCI DSS. Compliance: HIPAA. Compliance: SOC 2. Asset Logo: Visibility: public. Monthly Search Volume: 6959. Domain Authority: 69.

Methodology

Empireone Contact Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 31 distinct source URLs and retained 38 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Finance & Accounting
• Technical Support
• Customer Support
• Recruitment
• Back Office

Industries Served

• Real Estate
• E-commerce & Retail
• Travel & Hospitality

Contact

Website: https://empireonecontactcenter.com

Email: marketing@empireonecontactcenter.com

Phone: 800 233 0843

LinkedIn: https://www.linkedin.com/company/empireonebposolutions/

Frequently Asked Questions

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