Enlightened INC scorecard

Company Overview

Enlightened INC is a BPO company, founded in 1999, with approximately 100-249 employees. They specialize in Recruitment Process Outsourcing, Back Office. They serve the E-commerce & Retail industries.

Enlightened was founded in 1999 with the mission of providing clients with innovative solutions that drive measurable returns on investment. Their team of over 200 IT professionals has a proven track record of helping clients modernize their infrastructure, improve their operations, and secure their data through high-impact technology solutions. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: Trusted advisor. Voice: Technology consulting. Voice: Client-expectation driven. Client Value Proposition: Summary: Enlightened’s public positioning focuses on improving mission outcomes through data and systems integrity, operational support, and process improvement for public-sector and regulated clients.. Value Points: Title: Mission support orientation. Value Points: Description: The company states it is expert at ensuring data and systems integrity in support of client missions.. Value Points: Title: Operational efficiency. Value Points: Description: Its BPO services emphasize process re-engineering, quality assurance, validation, and staff augmentation, which are commonly associated with efficiency and control.. Value Points: Title: Sector-relevant delivery. Value Points: Description: Public-sector and regulated-industry focus suggests the firm is positioned to handle compliance-sensitive workflows.. Company Overview: Highlights: Provides BPO alongside IT consulting, cyber security, software development and integration, and management consulting.. Highlights: Public-sector oriented, with services described for federal, state, and local government agencies.. Highlights: Also references transportation and healthcare sector support.. Highlights: Company website states a focus on data and systems integrity in support of client missions.. Description: Enlightened, Inc. is a Washington, DC-based information technology and management consulting firm that also offers business process outsourcing services to public-sector clients, including federal, state, and local government, with additional support for transportation and healthcare sectors.. Competitive Differentiators: Differentiators: Title: Public-sector specialization. Differentiators: Description: Service descriptions repeatedly emphasize federal, state, and local government missions, suggesting a niche in government-oriented outsourcing and consulting.. Differentiators: Title: Broad service mix around BPO. Differentiators: Description: The BPO offering is paired with IT, cybersecurity, consulting, and systems integration capabilities, indicating a multi-disciplinary delivery model.. Differentiators: Title: Sector

Strengths

• Brand Profile: Voice: Trusted advisor. Voice: Technology consulting. Voice: Client-expectation driven. (public_web; observed 2026-08-25)
• Client Portfolio: Clients: Segment: Federal agency. Clients: Industry: Public sector / defense. Clients: Client Name: Defense Counterintelligence and Security Agency. Clients: Segment: Federal agency. Clients: Industry: Public sector / defense. Clients: Client Name: U.S. Department of Navy. Clients: Segment: Federal agency. Clients: Industry: Public sector / defense. Clients: Client Name: U.S. Department of Army. Clients: Segment: Federal agency. Clients: Industry: Public sector / defense. Clients: Client Name: U.S. Marine Corps. Clients: Segment: Federal agency. Clients: Industry: Public. (public_web; observed 2026-08-07)
• Client Value Proposition: Summary: Enlightened’s public positioning focuses on improving mission outcomes through data and systems integrity, operational support, and process improvement for public-sector and regulated clients.. Value Points: Title: Mission support orientation. Value Points: Description: The company states it is expert at ensuring data and systems integrity in support of client missions.. Value Points: Title: Operational efficiency. Value Points: Description: Its BPO services emphasize process re-engineering, quality assurance, validation, and staff augmentation, which are commonly associated with. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-07)

Firmographics

GB100 score

Overall score: 46

• egs: 43.2
• growth: 51
• reputation: 46.1
• ai_readiness: 50
• market_footprint: 33.7
• digital_readiness: 51.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Enlightened INC's structured service taxonomy includes Recruitment Process Outsourcing, Back Office. Client Portfolio: Clients: Segment: Federal agency. Clients: Industry: Public sector / defense. Clients: Client Name: Defense Counterintelligence and Security Agency. Clients: Segment: Federal agency. Clients: Industry: Public sector / defense. Clients: Client Name: U.S. Department of Navy. Clients: Segment: Federal agency. Clients: Industry: Public sector / defense. Clients: Client Name: U.S. Department of Army. Clients: Segment: Federal agency. Clients: Industry: Public sector / defense. Clients: Client Name: U.S. Marine Corps. Clients: Segment: Federal agency. Clients: Industry: Public sector / defense. Clients: Client Name: U.S. Defense Health Agency. Clients: Segment: Federal agency. Clients: Industry: Public sector / civilian. Clients: Client Name: U.S. Department of State. Clients: Segment: Federal agency. Clients: Industry: Public sector / civilian. Clients: Client Name: Office of Personnel Management. Clients: Segment: Federal agency. Clients: Industry: Public sector / civilian. Clients: Client Name: U.S. Department of Health and Human Services. Clients: Segment: Federal agency. Clients: Industry: Public sector / civilian. Clients:. Competitive Landscape: Competitors: Name: Government IT consulting firms. Competitors: Evidence: The company publicly describes itself as an IT consulting firm serving demanding organizations and lists federal, state, and local government clients.. Competitors: Relationship: direct. Competitors: Name: BPO and customer service outsourcing providers. Competitors: Evidence: Public job postings include customer service and care management roles, but no verified BPO-specific outsourcing claims were found.. Competitors: Relationship: adjacent. Competitors: Name: Systems integration and cybersecurity consulting firms. Competitors: Evidence: LinkedIn categories include cybersecurity, systems integration, management consulting, curriculum development and training, and software development.. Competitors: Relationship: direct. Positioning: Information technology consulting firm focused on helping clients solve complex business problems by leveraging technology, with strong public-sector emphasis.. Market Signals: Visible hiring in customer service and care management suggests operational support capability.. Market

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Washington. Centers: Model: headquarters. Centers: Country: United States. Centers: City: Albany. Centers: Model: job location. Centers: Country: United States. Centers: City: Jersey City. Centers: Model: job location. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Title: Data Entry Clerk. Open Positions: Location: Albany, NY. Open Positions: Seniority: Unknown. Open Positions: Department: Unknown. Open Positions: Title: Customer Service Representative. Open Positions: Location: Albany, NY. Open Positions: Seniority: Unknown. Open Positions: Department: Unknown. Open Positions: Title: Customer Service Center Representative. Open Positions: Location: Jersey City, NJ. Open Positions: Seniority: Unknown. Open Positions: Department: Unknown. Open Positions: Title: Care Manager (RN/LICSW). Open Positions: Location: Washington, DC. Open Positions: Seniority: Unknown. Open Positions: Department: Unknown. Open Positions: Title: Medical Director, Behavioral Health. Open Positions: Location: Washington, DC. Open Positions: Seniority: Unknown. Open Positions: Department: Unknown. Workforce Signals: Role Mix: customer service. Workforce Signals: Role Mix: care management. Workforce Signals: Role Mix: behavioral health. Workforce Signals: Role Mix: data entry. Workforce Signals: Job Count Visible: 10. Workforce Signals: Locations Mentioned: Washington, DC. Workforce Signals: Locations Mentioned: Albany, NY. Workforce Signals: Locations Mentioned: Jersey City, NJ. Key Firmographics: Founded Year: 1999. Sectors Display: Federal government. Sectors Display: State government. Sectors Display: Local government. Sectors Display: Transportation. Sectors Display: Healthcare. Headquarters Display: Washington, District of Columbia, United States. Employee & Client Sentiment: Red Flags: Public review data is limited and skewed toward a small number of reviews.. Red Flags: No verified long-term trend data was available.. Green Flags: Some reviewers describe the company as kind, supportive, and easy to work

Methodology

Enlightened INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Recruitment Process Outsourcing
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.enlightened.com

Email: marketing@enlightened.com

Phone: 202.728.7190

LinkedIn: http://www.linkedin.com/company/enlightened-inc

Frequently Asked Questions

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