Endicott Communications scorecard

Company Overview

Endicott Communications is a BPO company, founded in 2015, with approximately 100-249 employees. They specialize in Technical Support. They serve the E-commerce & Retail industries.

video thumbnail Endicott Call Centers is one of the nation’s premier outsourced call center service providers. Drawing on a legacy of more than 50 years, today’s Endicott delivers high-tech, high-quality outsourced client services. We offer multiple outbound and inbound call centers, all based in the U.S. Endicott agents are here to represent your brand with the highest levels of professionalism and enthusiasm. Our focus is on learning about the products and culture of our clients to deliver the most value for your brands. More than an inbound call center, we uphold the integrity of your customer services. You’ve invested in your brand and are focused on maintaining a stellar image, and our inbound call center outsourcing company understands that your outsourced call center needs to align with your vision in order to be the best.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: reassuring. Voice: 24/7 availability focused. Tagline: Freeing You to Focus on Building Your Business. Imagery Style: Service-first corporate web presentation with emphasis on live support and always-on availability.. Client Value Proposition: Summary: Endicott positions its value around helping businesses stay responsive at all hours through live answering, call handling, and communication support.. Value Points: Title: Always available coverage. Value Points: Description: 24/7/365 support is presented as a core benefit for businesses needing continuous customer contact handling.. Value Points: Title: Operational flexibility. Value Points: Description: The company emphasizes customizable packages and support for small, medium, and large businesses.. Value Points: Title: Customer communication support. Value Points: Description: Public materials highlight appointment scheduling, order taking, basic question handling, and secure messaging.. Company Overview: Tagline: 24x7 live answering service. Highlights: 24/7 live answering service. Highlights: 100% U.S.-based support. Highlights: Multiple U.S. service center locations. Highlights: Customizable packages. Description: Endicott Call Centers presents itself as an inbound answering and contact center provider with 24/7 availability and U.S.-based support, serving businesses that need live answering and outsourced communications support.. Competitive Differentiators: Differentiators: Title: 24/7 coverage. Differentiators: Description: Public materials repeatedly state around-the-clock availability for live answering and call center support.. Differentiators: Title: U.S.-based support. Differentiators: Description: The company states that support is 100% U.S.-based.. Differentiators: Title: Multi-location footprint. Differentiators: Description: The company lists service centers in New Jersey, New York, Florida, and Maryland.. Differentiators: Title: Industry breadth. Differentiators: Description: Public pages indicate support for healthcare, security, financial services, direct sales, retail, law firms, and property management.. Hiring &

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: reassuring. Voice: 24/7 availability focused. Tagline: Freeing You to Focus on Building Your Business. Imagery Style: Service-first corporate web presentation with emphasis on live support and always-on availability.. (public_web; observed 2026-08-26)
• Client Portfolio: Industry Concentration: Healthcare. Industry Concentration: Education. Industry Concentration: Financial services. Industry Concentration: Ecommerce. Industry Concentration: Government. Industry Concentration: Retail. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Endicott positions its value around helping businesses stay responsive at all hours through live answering, call handling, and communication support.. Value Points: Title: Always available coverage. Value Points: Description: 24/7/365 support is presented as a core benefit for businesses needing continuous customer contact handling.. Value Points: Title: Operational flexibility. Value Points: Description: The company emphasizes customizable packages and support for small, medium, and large businesses.. Value Points: Title: Customer communication support. Value Points: Description:. (public_web; observed 2023-02-09)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-08-09)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2023-02-09)

Firmographics

GB100 score

Overall score: 44

• egs: 37.8
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 32.9
• digital_readiness: 47.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Endicott Communications's structured service taxonomy includes Technical Support. Client Portfolio: Industry Concentration: Healthcare. Industry Concentration: Education. Industry Concentration: Financial services. Industry Concentration: Ecommerce. Industry Concentration: Government. Industry Concentration: Retail. Competitive Landscape: Competitors: Name: Atlantic. Competitors: Evidence: Named as part of the merger that formed Endicott.. Competitors: Relationship: direct. Competitors: Name: Bryant. Competitors: Evidence: Named as part of the merger that formed Endicott.. Competitors: Relationship: direct. Competitors: Name: Central Voice. Competitors: Evidence: Named as part of the merger that formed Endicott.. Competitors: Relationship: direct. Competitors: Name: Corridor. Competitors: Evidence: Named as part of the merger that formed Endicott.. Competitors: Relationship: direct. Competitors: Name: Signius Rosedale. Competitors: Evidence: Named as part of the merger that formed Endicott.. Competitors: Relationship: direct. Competitors: Name: Towson. Competitors: Evidence: Named as part of the merger that formed Endicott.. Competitors: Relationship: direct. Positioning: A US-based, 24/7 answering service and contact center provider emphasizing live operator support, omnichannel service, and multiple US service centers.. Market Signals: Website messaging consistently centers on around-the-clock availability and live human answering.. Market Signals: Public pages emphasize multiple service-center locations across the United States... Delivery Center Details: Centers: City: Miami. Centers: Model: service center. Centers: Country: United States. Centers: City: Kendall Park. Centers: Model: headquarters. Centers: Country: United States. Centers: City: Rosedale. Centers: Model: service center. Centers: Country: United States. Centers: City: Binghamton. Centers: Model: service center. Centers: Country: United States. Key Firmographics: Founded Year: 2007. Sectors Display: Answering services. Sectors Display: Outsourced customer services. Sectors Display: Contact center services. Sectors Display: Dispatching services. Headquarters Display: Kendall Park, New Jersey, United States. Employee Count Display: 201-500 employees (LinkedIn display). Ownership Type Display: Privately held. Pricing & Engagement: Models: Name: Custom quote / consultative engagement. Models: Best For: Businesses needing tailored answering

Geography

Countries listed in the structured record include -. Employee & Client Sentiment: Red Flags: Some reviews mentioned limited supervisor assistance.. Red Flags: Some reviews mentioned hours being cut and a strict attendance policy.. Green Flags: Some reviewers described helpful management and a family-like environment.. Green Flags: One review described the company as a good place to start in a fast-paced environment.. Sentiment Trend: unknown. Sentiment Themes: Theme: Supportive management and family environment. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: support staff and management are extremely helpful. Sentiment Themes: Key Phrases: strong family environment feeling. Sentiment Themes: Theme: Scheduling and attendance pressure. Sentiment Themes: Sentiment: negative. Sentiment Themes: Key Phrases: revolving door. Sentiment Themes: Key Phrases: limited assistance from supervisors. Sentiment Themes: Key Phrases: worst attendance policy. Sentiment Themes: Theme: Fast-paced work environment. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: great place to start. Sentiment Themes: Key Phrases: fast paced call center. Sentiment Themes: Key Phrases: hours on a constant basis.. Services & Offerings: Categories: Name: Answering services. Categories: Services: 24/7 live answering. Categories: Services: After-hours answering. Categories: Services: Overflow call handling. Categories: Services: Appointment scheduling. Categories: Services: Basic question handling. Categories: Name: Inbound call center services. Categories: Services: Inbound call handling. Categories: Services: Customer support. Categories: Services: Order taking. Categories: Services: Calendar support. Categories: Name: Contact center technology. Categories: Services: Secure text messaging. Categories: Services: Customizable packages. Categories: Services: Communication support solutions. Categories: Name: Specialized industry support. Categories: Services: Legal answering services. Categories: Services: Industry-specific communication support. Executive Summary: Summary: Endicott Communications, operating publicly as Endicott Call Centers, is a privately held U.S. answering service and

Methodology

Endicott Communications's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 20 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.endicottcallcenters.com

Email: info@endicottcallcenters.com

Phone: 800-947-3227

Frequently Asked Questions

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