Erc scorecard

Company Overview

Erc is a BPO company. They specialize in Sales & Marketing, Content Moderation, Recruitment, Back Office.

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Executive summary

Brand Profile: Voice: customer experience oriented. Voice: growth and opportunity focused. Imagery Style: Corporate CX/BPO branding with emphasis on people and opportunity messaging. Client Value Proposition: Summary: ERC’s stated value proposition is to improve customer experience by combining people, technology, analytics, and process support across the full customer lifecycle.. Value Points: Title: Customer experience focus. Value Points: Description: ERC emphasizes delivering exceptional CX and fostering loyalty and trust in customer interactions.. Value Points: Title: Operational flexibility. Value Points: Description: Public materials position the company across domestic, nearshore, and international delivery locations.. Value Points: Title: Technology-enabled delivery. Value Points: Description: ERC highlights the use of technology, analytics, and AI-related capabilities in customer engagement.. Company Overview: Tagline: Full-service international BPO and customer experience provider.. Highlights: International BPO provider. Highlights: Full-service, end-to-end customer lifecycle support. Highlights: Privately owned. Highlights: Focus areas include Sales, AI Training, Fintech, and Health. Description: ERC Global describes itself as a privately owned, full-service business process outsourcer focused on customer lifecycle support, people, partnerships, and technology solutions.. Competitive Differentiators: Differentiators: Title: End-to-end customer lifecycle coverage. Differentiators: Description: ERC presents itself as a full-service provider across the customer journey, not a single-function contact center.. Differentiators: Title: Global operating footprint. Differentiators: Description: Public profiles indicate domestic, nearshore, and international locations, including the United States, Dominican Republic, and the Philippines.. Differentiators: Title: Technology and AI orientation. Differentiators: Description: ERC highlights technology solutions and AI training/moderation as part of its operating model.. Differentiators: Title: Multi-sector focus. Differentiators: Description: Public materials reference support for sectors including fintech, health, energy, insurance, retail, media, travel, and

Strengths

• Brand Profile: Voice: customer experience oriented. Voice: growth and opportunity focused. Imagery Style: Corporate CX/BPO branding with emphasis on people and opportunity messaging. (public_web; observed 2026-08-26)
• Client Portfolio: Clients: Segment: Donor support. Clients: Industry: Non-profit. Clients: Client Name: A non-profit donor support client. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: ERC’s stated value proposition is to improve customer experience by combining people, technology, analytics, and process support across the full customer lifecycle.. Value Points: Title: Customer experience focus. Value Points: Description: ERC emphasizes delivering exceptional CX and fostering loyalty and trust in customer interactions.. Value Points: Title: Operational flexibility. Value Points: Description: Public materials position the company across domestic, nearshore, and international delivery locations.. Value Points: Title: Technology-enabled delivery. Value Points: Description: ERC highlights. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-03)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 48

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Erc's structured service taxonomy includes Sales & Marketing, Content Moderation, Recruitment, Back Office. Client Portfolio: Clients: Segment: Donor support. Clients: Industry: Non-profit. Clients: Client Name: A non-profit donor support client. Competitive Landscape: Competitors: Name: MCI BPO, LC. Competitors: Evidence: Named as purchaser of ERC's domestic BPO portfolio in 2022.. Competitors: Relationship: direct. Competitors: Name: TrueML. Competitors: Evidence: Named as purchaser of ERC's debt collection business in 2022.. Competitors: Relationship: adjacent. Positioning: Global CX/BPO provider focused on customer lifecycle services, with emphasis on nearshore/offshore delivery and customer experience.. Market Signals: ERC described itself as a top international BPO and full service provider. Market Signals: ERC reported operating in 2 countries with 3 sites on its website, while other public listings describe a wider multi-country footprint. Differentiators: Claims service across customer lifecycle and multiple channels including voice, chat, e-mail, and text/SMS. Differentiators: Claims global footprint across multiple countries and continents. Differentiators: Post-divestiture focus on customer experience and brand loyalty. Employee & Client Sentiment: Green Flags: Public claims of 2018-2023 Best Places to Work in the Dominican Republic. Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer Care. Categories: Services: Customer care. Categories: Services: Customer engagement solutions. Categories: Services: Customer lifecycle support. Categories: Name: Support Operations. Categories: Services: Account and billing issues. Categories: Services: Intake services. Categories: Services: Complaint resolution. Categories: Services: Product inquiries. Categories: Name: AI and Content Operations. Categories: Services: AI training. Categories: Services: AI moderation. Categories: Services: Content moderation. Categories: Name: Collections and Recovery. Categories: Services: Debt collection. Categories: Services: Recovery support. Executive Summary: Summary: ERC Global is a privately owned customer experience and BPO company that positions itself as an international, end-to-end provider across the customer lifecycle, with offerings that span customer care, billing, intake, complaint resolution, product inquiries,

Geography

Delivery Center Details: Centers: City: Jacksonville Beach. Centers: Country: United States. Centers: City: Orange Park. Centers: Country: United States. Centers: City: Waycross. Centers: Country: United States. Centers: City: Naco. Centers: Country: Dominican Republic. Centers: City: San Isidro. Centers: Country: Dominican Republic. Centers: City: Durban. Centers: Country: South Africa. Centers: City: Nairobi. Centers: Country: Kenya. Centers: City: Gurgaon. Centers: Country: India. Centers: City: Clark. Centers: Country: Philippines. Hiring & Workforce Signals: Workforce Signals: Public Locations Claim: 7. Workforce Signals: Public Employee Count Claim: 4000. Key Firmographics: Founded Year: 1999. Revenue Display: null. Sectors Display: Sales. Sectors Display: AI Training. Sectors Display: Fintech. Sectors Display: Health. Headquarters Display: Jacksonville Beach, Florida, United States. Employee Count Display: null. Ownership Type Display: Privately owned. Description Long: By continuing browsing our website, you agree to the use of cookies to personalize our services and provide you with a better experience. For more information about how we use cookies and to manage your cookie settings, please read our Cookie Policy. When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here. First-party cookies Third-party cookies Privacy Center Privacy Policy Cookie Policy. Financial Health: Overall Health: unknown. Financial Events: Date: 2022-10-04. Financial Events: Event Type: divestiture. Financial Events: Description: ERC announced divestiture of its domestic BPO portfolio to MCI BPO, LC and its debt collection business to TrueML.. Leadership & Executives: Executives: Name: Kirk Moquin. Executives: Title: Co-Founder & Executive Chairman. Executives: Name: Mark Thompson. Executives: Title: Co-Founder. Executives: Name: Jose

Methodology

Erc's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 19 distinct source URLs and retained 23 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Content Moderation
• Recruitment
• Back Office

Contact

Website: https://www.ercglobalcx.com

Phone: 1215087

LinkedIn: https://www.linkedin.com/company/ercbpo/

Frequently Asked Questions

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