Esampark scorecard

Company Overview

Esampark is a BPO company headquartered in S-8, 2nd Floor, Pinnacle Business Park, Mahakali Caves Road, Andheri East, Near Midc, Mumbai, Maharashtra 400604, 400604, India, Mumbai, India, founded in 2020, with approximately 100-249 employees. They specialize in Sales & Marketing, Technical Support, Customer Support, Back Office. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: customer-centric. Voice: technology-forward. Voice: service-oriented. Imagery Style: Not publicly verifiable from the gathered sources.. Client Value Proposition: Summary: eSampark positions itself as a service provider that helps businesses improve customer interaction handling and operational efficiency through omnichannel support and outsourcing services.. Value Points: Title: Customer experience support. Value Points: Description: The company says it redefines customer interactions through comprehensive contact services.. Value Points: Title: Scalable sales and outreach support. Value Points: Description: Outbound functions such as telemarketing, lead generation, and appointment setting are presented as ways to extend reach.. Value Points: Title: Operational support. Value Points: Description: Back-office, technical, and hardware support are offered to reduce internal workload.. Company Overview: Tagline: Best BPO Service Provider Agency in India. Highlights: Omni-channel BPO contact services. Highlights: Customer support plus telemarketing and lead generation. Highlights: Based in Mumbai, India. Description: eSampark presents itself as an omnichannel BPO contact services provider offering customer support and related outsourcing services for businesses in India.. Competitive Differentiators: Differentiators: Title: Omnichannel positioning. Differentiators: Description: Public copy emphasizes an omni-channel BPO contact service model rather than a single-channel call center focus.. Differentiators: Title: Broad service mix. Differentiators: Description: The company combines customer support, outbound sales support, technical support, back-office tasks, and AI-enabled services.. Differentiators: Title: India-based operating footprint. Differentiators: Description: Public profiles place the company in Mumbai, which may support domestic service delivery for Indian clients.. Key Firmographics: Founded Year: 2021. Sectors Display: Business consulting and services. Sectors Display: BPO. Sectors Display: Call center. Sectors Display: Outsourcing. Headquarters Display: Mumbai, Maharashtra, India. Employee Count Display: 1-10

Strengths

• Brand Profile: Voice: customer-centric. Voice: technology-forward. Voice: service-oriented. Imagery Style: Not publicly verifiable from the gathered sources.. (public_web; observed 2025-01-30)
• Client Portfolio: Industry Concentration: Healthtech. Industry Concentration: Fintech. Industry Concentration: Apparel & Fashion. Industry Concentration: D2C. Industry Concentration: FMCG. Industry Concentration: FMCD. Industry Concentration: Gaming & Entertainment. Industry Concentration: Travel & Hospitality. Industry Concentration: Wellness & Fitness. Industry Concentration: Ecommerce. Industry Concentration: HRO. (public_web; observed 2026-08-20)
• Client Value Proposition: Summary: eSampark positions itself as a service provider that helps businesses improve customer interaction handling and operational efficiency through omnichannel support and outsourcing services.. Value Points: Title: Customer experience support. Value Points: Description: The company says it redefines customer interactions through comprehensive contact services.. Value Points: Title: Scalable sales and outreach support. Value Points: Description: Outbound functions such as telemarketing, lead generation, and appointment setting are presented as ways to extend reach.. Value Points: Title:. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-01-30)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 43

• egs: 35.3
• growth: 44.9
• reputation: 55.7
• ai_readiness: 50
• market_footprint: 31.6
• digital_readiness: 38.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Esampark's structured service taxonomy includes Sales & Marketing, Technical Support, Customer Support, Back Office. Client Portfolio: Industry Concentration: Healthtech. Industry Concentration: Fintech. Industry Concentration: Apparel & Fashion. Industry Concentration: D2C. Industry Concentration: FMCG. Industry Concentration: FMCD. Industry Concentration: Gaming & Entertainment. Industry Concentration: Travel & Hospitality. Industry Concentration: Wellness & Fitness. Industry Concentration: Ecommerce. Industry Concentration: HRO. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: Public directory coverage places eSampark among outsourced contact-center providers.. Competitors: Relationship: direct. Competitors: Name: General India-based BPO contact centers. Competitors: Evidence: The company describes itself as a BPO contact center services provider in India.. Competitors: Relationship: direct. Competitors: Name: Adjacent SaaS/IT services providers. Competitors: Evidence: Public sources also describe the company as offering SAAS and IT-related services.. Competitors: Relationship: adjacent. Positioning: Omnichannel BPO/contact-center provider with AI-enabled support and broader outsourcing services.. Market Signals: Public profiles emphasize multiple industry verticals rather than a single niche. Market Signals: Public directory coverage indicates a Mumbai-based delivery footprint. Differentiators: Omnichannel support across voice, email, SMS, WhatsApp, live chat, and social media. Differentiators: AI-based contact center positioning. Differentiators: Service mix extending beyond support to telemarketing, lead generation, appointment setting, and back-office support. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Inbound customer support. Categories: Services: Customer query handling. Categories: Services: Order taking. Categories: Services: Product information support. Categories: Name: Outbound engagement. Categories: Services: Telemarketing. Categories: Services: Lead generation. Categories: Services: Appointment setting. Categories: Services: Surveys. Categories: Services: Follow-up calls. Categories: Name: Customer communication channels. Categories: Services: Email support. Categories: Services: Live chat support. Categories: Services: Omni-channel contact handling. Categories: Name: Technical support. Categories: Services: Technical support services. Categories: Services: Software support. Categories: Services: Hardware support. Categories: Services: IT helpdesk support. Categories: Name: Back-office and operations

Geography

The public profile records headquarters as S-8, 2nd Floor, Pinnacle Business Park, Mahakali Caves Road, Andheri East, Near Midc, Mumbai, Maharashtra 400604, 400604, India, Mumbai, India. Countries listed in the structured record include -. Delivery Center Details: Centers: City: Mumbai. Centers: Country: India. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Omni-Channel AI-based Contact Center Services. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Voice. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Email. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: SMS. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: WhatsApp. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Live Chat. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Social Media. Ai Capabilities: Omni-channel AI-based contact center. Ai Capabilities: AI solutions. Financial Health: Risk Factors: No verified public financial statements or funding events were found in the available public sources.. Overall Health: unknown. Executive Summary: Summary: eSampark is a Mumbai-based private BPO and outsourcing provider that describes itself as an omnichannel contact services company serving customer support and outbound engagement needs. Public profiles also associate the company with telemarketing, lead generation, appointment setting, back-office support, and related IT services.. Asset Logo: Visibility: public. Service: Technical Support. Service: Sales & Marketing. Service: Back Office. Service: Customer Support. Description Long: Revisit consent button We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies. Customize Consent Preferences. Monthly Search Volume: 2456. Domain Authority: 39.

Methodology

Esampark's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 23 distinct source URLs and retained 23 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Sales & Marketing
• Technical Support
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://esampark.biz

Email: -

Phone: -

Frequently Asked Questions

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