Especialistas Contacto Directo scorecard

Company Overview

Especialistas Contacto Directo is a BPO company, founded in 2008, with approximately 250-499 employees. They specialize in Finance & Accounting. They serve the E-commerce & Retail industries.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.

Executive summary

Brand Profile: Voice: innovación multicanal. Voice: soluciones integrales. Voice: trato personalizado. Voice: calidad. Voice: compromiso. Imagery Style: Public web and profile copy emphasizes multichannel contact operations and service-oriented messaging; no reliable public visual asset set was verified.. Client Value Proposition: Summary: The public profile positions the company as a provider of tailored, integrated contact solutions for customer service, prospecting, and digital outreach needs.. Value Points: Title: Tailored solutions. Value Points: Description: GoodFirms states that the company offers comprehensive solutions tailored to client needs.. Value Points: Title: Integrated customer contact. Value Points: Description: Public profile language highlights omnichannel contact and remote-channel support.. Value Points: Title: Operational support breadth. Value Points: Description: Directory listings suggest a mix of customer service, sales, research, collections, and back-office support.. Company Overview: Highlights: Listed by Outsource Accelerator as a BPO provider directory entry. Highlights: Reported location in Ciudad de México / Mexico City. Highlights: Public profile indicates contact-center and outsourced business support services. Description: Especialistas Contacto Directo is a Mexico City-based BPO/contact center provider listed in Outsource Accelerator, with reported contact-center and back-office capabilities.. Competitive Differentiators: Differentiators: Title: Omnichannel contact model. Differentiators: Description: Public profile language emphasizes integrated customer contact across remote channels including email, SMS, social media, and web-related services.. Differentiators: Title: Combined BPO and digital services. Differentiators: Description: Directory listings associate the company with contact-center, back-office outsourcing, web development, and digital marketing capabilities.. Differentiators: Title: Technology-enabled contact operations. Differentiators: Description: Outsource Accelerator notes the use of IVR, ACD, and CTI in its contact solutions.. Financial Health: Risk Factors: No audited financial statements or public

Strengths

• Brand Profile: Voice: innovación multicanal. Voice: soluciones integrales. Voice: trato personalizado. Voice: calidad. Voice: compromiso. Imagery Style: Public web and profile copy emphasizes multichannel contact operations and service-oriented messaging; no reliable public visual asset set was verified.. (public_web; observed 2026-08-26)
• Client Portfolio: Clients: Segment: enterprise. Clients: Industry: Financial services. Clients: Client Name: Consubanco. Clients: Segment: enterprise. Clients: Industry: Financial services. Clients: Client Name: Consupago. Clients: Segment: enterprise. Clients: Industry: Financial services. Clients: Client Name: Opcipres. Clients: Segment: enterprise. Clients: Industry: Banking. Clients: Client Name: Banco Inmobiliario Mexicano (BIM). Clients: Segment: enterprise. Clients: Industry: Retail. Clients: Client Name: Chedraui Selecto. Clients: Segment: enterprise. Clients: Industry: Banking. Clients: Client Name: Banca BX+. Clients: Segment: enterprise. Clients: Industry: Media. Clients:. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: The public profile positions the company as a provider of tailored, integrated contact solutions for customer service, prospecting, and digital outreach needs.. Value Points: Title: Tailored solutions. Value Points: Description: GoodFirms states that the company offers comprehensive solutions tailored to client needs.. Value Points: Title: Integrated customer contact. Value Points: Description: Public profile language highlights omnichannel contact and remote-channel support.. Value Points: Title: Operational support breadth. Value Points: Description: Directory listings suggest a mix. (public_web; observed 2026-06-14)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 48

• egs: 39.8
• growth: 56.5
• reputation: 53.8
• ai_readiness: 50
• market_footprint: 32
• digital_readiness: 52.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Especialistas Contacto Directo's structured service taxonomy includes Finance & Accounting. Client Portfolio: Clients: Segment: enterprise. Clients: Industry: Financial services. Clients: Client Name: Consubanco. Clients: Segment: enterprise. Clients: Industry: Financial services. Clients: Client Name: Consupago. Clients: Segment: enterprise. Clients: Industry: Financial services. Clients: Client Name: Opcipres. Clients: Segment: enterprise. Clients: Industry: Banking. Clients: Client Name: Banco Inmobiliario Mexicano (BIM). Clients: Segment: enterprise. Clients: Industry: Retail. Clients: Client Name: Chedraui Selecto. Clients: Segment: enterprise. Clients: Industry: Banking. Clients: Client Name: Banca BX+. Clients: Segment: enterprise. Clients: Industry: Media. Clients: Client Name: Pamela Cerdeira Noticias. Clients: Segment: enterprise. Clients: Industry: Education. Clients: Client Name: Universidad Intercontinental (UIC). Clients: Segment: enterprise. Clients: Industry: Financial services. Clients: Client Name: Pensiona Plus. Clients: Segment: enterprise. Clients: Industry: Telecom. Clients: Client Name: RedBlu. Clients: Segment: enterprise. Clients: Industry: Food service. Clients: Client Name: KFC México. Clients: Segment: enterprise. Clients: Industry: Technology. Clients: Client Name: E-global México. Clients: Segment: enterprise. Clients: Industry: Banking. Clients: Client Name: Banco Libertad. Industry Concentration:. Competitive Landscape: Competitors: Name: Clutch-listed Mexico City inbound appointment setting providers. Competitors: Evidence: The company appears in the same Mexico City inbound appointment-setting category with similar call-center and back-office services.. Competitors: Relationship: direct. Competitors: Name: Other Mexico BPO/contact centers. Competitors: Evidence: Directory positioning places ECD among top call centers in Mexico with comparable contact-center and outsourcing offerings.. Competitors: Relationship: direct. Positioning: A Mexico City-based omnichannel contact center and digital-marketing-enabled BPO serving customer service, prospecting, market research, collections, and web-related services.. Market Signals: Listed in outsourcing directories as a Mexico City provider with back-office, call-center, and web-development capabilities.. Market Signals: Directory data suggests a small-to-mid-size provider profile with a long operating history since 2008.. Differentiators: Omnichannel mix combining call center, email marketing, SMS, social media, and web development.. Differentiators:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Mexico City. Centers: Model: onshore. Centers: Country: Mexico. Hiring & Workforce Signals: Open Positions: Title: Ejecutivo/a de atención a clientes. Open Positions: Location: null. Open Positions: Seniority: entry. Open Positions: Department: Customer service. Open Positions: Title: Ejecutivo/a telefónico/a. Open Positions: Location: null. Open Positions: Seniority: entry. Open Positions: Department: Call center. Open Positions: Title: Agente telefónico. Open Positions: Location: null. Open Positions: Seniority: entry. Open Positions: Department: Call center. Workforce Signals: Notes: Public profiles indicate ongoing contact-center and sales operations; no public headcount beyond seat/staff estimate was verified.. Workforce Signals: Founded Year: 2008. Workforce Signals: Company Size Estimate: 250-499 seats or staff. Key Firmographics: Founded Year: 2008. Revenue Display: $10 mil. - $25 mil.. Sectors Display: Customer service. Sectors Display: Sales support. Sectors Display: Market research. Sectors Display: Collections. Sectors Display: Back-office outsourcing. Sectors Display: Web development. Sectors Display: Digital marketing. Headquarters Display: Ciudad de México / Mexico City, Mexico; Av. Insurgentes Sur # 4128, Tlalpan Centro II, Tlalpan, 14000. Employee Count Display: 250-499 seats or staff. Employee & Client Sentiment: Red Flags: No review corpus or large sample of employee feedback was verified.. Red Flags: No trend data from multiple public review sources was verified.. Green Flags: Public employer listings confirm active operational roles and ongoing contact-center activity.. Sentiment Trend: unknown. Sentiment Themes: Theme: Compensation samples on public employer pages are limited and not enough to infer satisfaction trends. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: Ejecutivo/a de atención a clientes. Sentiment Themes: Key Phrases: Ejecutivo/a telefónico/a. Sentiment Themes: Key Phrases: Agente telefónico.

Methodology

Especialistas Contacto Directo's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 52 distinct source URLs and retained 58 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting

Industries Served

• E-commerce & Retail

Contact

Website: https://www.ecd.mx/

Email: informes@ecd.mx

Phone: (0155) 4211-2900

Frequently Asked Questions

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