Excel Telemessaging scorecard

Company Overview

Excel Telemessaging is a BPO company, founded in 1966, with approximately 1-49 employees. They specialize in Sales & Marketing, Technical Support, Customer Support. They serve the E-commerce & Retail industries.

Excel Telemessaging was founded on the principle that every client will receive exceptional service at a reasonable cost. Our management team has combined experience of over 85 years in the answering service industry. When the image of your company depends on how your telephone is answered, your answering service must be as professional as you and your staff. Excel prides itself on attention to every detail from agent training to maintaining accurate information and instructions on your account. Whether you are looking for a Virtual Receptionist, Web Chat Services, Custom Integrations, or Traditional Answering Services – Excel Telemessaging is the choice for you!

Executive summary

Client Value Proposition: Summary: Excel Telemessaging positions itself as a way for businesses to provide live, professional call handling at all hours while saving time and money.. Value Points: Title: Never miss calls. Value Points: Description: 24/7 answering and after-hours coverage are presented as a way to ensure caller availability.. Value Points: Title: Professional caller experience. Value Points: Description: The company emphasizes prompt, polite, and professional service in handling customer calls.. Value Points: Title: Operational support. Value Points: Description: Appointment scheduling, order taking, and dispatch services are designed to reduce front-office workload.. Company Overview: Tagline: Live 24/7 phone answering service Florida. Highlights: Founded in 1966. Highlights: Privately held. Highlights: 24/7 phone answering service. Highlights: Management team claims 85+ years of combined answering-service experience. Highlights: Serves Florida and other U.S. markets through location-specific service pages. Description: Excel Telemessaging is a privately held answering-service and virtual receptionist provider founded in 1966 and serving businesses with 24/7 phone answering and related telemessaging support.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public sources state the business was founded in 1966 and has decades of experience in the answering-service field.. Differentiators: Title: 24/7 live response coverage. Differentiators: Description: The company emphasizes around-the-clock call answering and after-hours support.. Differentiators: Title: Broad service mix for SMB support. Differentiators: Description: Public materials show a mix of answering, reception, scheduling, order-taking, and PBX/voicemail-related services.. Differentiators: Title: Service emphasis on professionalism and responsiveness. Differentiators: Description: The website and LinkedIn profile highlight prompt, polite, professional call handling and reasonable cost.. Key Firmographics: Founded Year: 1966. Revenue Display: < $5

Strengths

• Client Value Proposition: Summary: Excel Telemessaging positions itself as a way for businesses to provide live, professional call handling at all hours while saving time and money.. Value Points: Title: Never miss calls. Value Points: Description: 24/7 answering and after-hours coverage are presented as a way to ensure caller availability.. Value Points: Title: Professional caller experience. Value Points: Description: The company emphasizes prompt, polite, and professional service in handling customer calls.. Value Points: Title: Operational support. Value Points:. (public_web; observed 2026-08-26)
• Company Overview: Tagline: Live 24/7 phone answering service Florida. Highlights: Founded in 1966. Highlights: Privately held. Highlights: 24/7 phone answering service. Highlights: Management team claims 85+ years of combined answering-service experience. Highlights: Serves Florida and other U.S. markets through location-specific service pages. Description: Excel Telemessaging is a privately held answering-service and virtual receptionist provider founded in 1966 and serving businesses with 24/7 phone answering and related telemessaging support.. (public_web; observed 2026-08-26)
• Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public sources state the business was founded in 1966 and has decades of experience in the answering-service field.. Differentiators: Title: 24/7 live response coverage. Differentiators: Description: The company emphasizes around-the-clock call answering and after-hours support.. Differentiators: Title: Broad service mix for SMB support. Differentiators: Description: Public materials show a mix of answering, reception, scheduling, order-taking, and PBX/voicemail-related services.. Differentiators: Title: Service emphasis on professionalism and responsiveness. Differentiators: Description:. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 43

• egs: 45.4
• growth: 44.1
• reputation: 47
• ai_readiness: 50
• market_footprint: 30.3
• digital_readiness: 40.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Excel Telemessaging's structured service taxonomy includes Sales & Marketing, Technical Support, Customer Support. Pricing & Engagement: Models: Name: Custom quote. Models: Best For: Businesses needing tailored answering-service coverage and service bundles. Models: Description: Prospects are directed to request pricing through sales or contact forms.. Models: Name: New client special. Models: Best For: Prospects seeking promotional introductory offers. Models: Description: A public site banner references a 2026 new-client special, but no pricing terms are disclosed.. Summary: No public rate card or standardized pricing model was found. Public materials instead direct prospects to request a quote or contact sales.. Recent News: Articles: Date: 2026-08-17. Articles: Title: Website and directory updates for 2026. Articles: Source: Excel Telemessaging website / public directory listings. Articles: Summary: Public website and directory snippets were updated in August 2026, including service and contact details.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Answering and call handling. Categories: Services: Telephone answering service. Categories: Services: 24/7 live answering. Categories: Services: After-hours call coverage. Categories: Services: Message taking. Categories: Name: Reception and routing. Categories: Services: Virtual receptionist. Categories: Services: Call routing. Categories: Services: Locator/referral services. Categories: Name: Scheduling and commerce support. Categories: Services: Appointment scheduling. Categories: Services: Appointment confirming. Categories: Services: Appointment reminders. Categories: Services: Order taking. Categories: Services: E-commerce solutions. Categories: Name: Telemessaging and messaging support. Categories: Services: Traditional messaging services. Categories: Services: Dispatch services. Categories: Services: Web chat intake. Categories: Services: Virtual phone systems (PBX). Categories: Services: Voicemail system support. Executive Summary: Summary: Excel Telemessaging appears to be a small, privately held U.S. answering-service provider focused on live call handling, virtual receptionist support, appointment scheduling, and related telemessaging services, with headquarters information that varies across public sources.. Service: Technical Support. Service: Sales & Marketing. Service:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Venice. Centers: Country: United States. Centers: City: Irvine. Centers: Country: United States. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Listed by a public company directory as the executive contact for Excel Telemessaging.. Executives: Name: Shamess Twardy. Executives: Title: General Manager/Owner. Reputation & Reviews: Summary: Public review information is limited. An Indeed employer-review page exists, but the visible snippet does not provide a verified aggregate rating, and no reliable third-party customer review profile was confirmed in the sources gathered.. Credentials: Detail: A reviews page is publicly indexed, but the retrieved snippet did not expose a verifiable aggregate rating.. Credentials: Platform: Indeed. Coverage Hours: 24/7. Compliance: HIPAA. Description Long: Excel Telemessaging was founded on the principle that every client will receive exceptional service at a reasonable cost. Our management team has combined experience of over 85 years in the answering service industry. When the image of your company depends on how your telephone is answered, your answering service must be as professional as you and your staff. Excel prides itself on attention to every detail from agent training to maintaining accurate information and instructions on your account. Whether you are looking for a Virtual Receptionist, Web Chat Services, Custom Integrations, or Traditional Answering Services – Excel Telemessaging is the choice for you!. Asset Favicon: Visibility: public. Asset Logo: Visibility: public.

Methodology

Excel Telemessaging's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 26 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Technical Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.exceltelemessaging.com

Email: info@exceltelemessaging.com

Phone: 800-350-3190

Frequently Asked Questions

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