Excello BPO scorecard

Company Overview

Excello BPO is a BPO company headquartered in Edificio Invercasa, 2dn Floor, 10000, Managua, Managua, Nicaragua, founded in 2014, with approximately 1-49 employees. They specialize in Sales & Marketing, Outbound Sales, Recruitment, Back Office. They serve the E-commerce & Retail industries.

The #1 outsourcing authority About Derek Gallimore.

Executive summary

Brand Profile: Voice: outcome-focused. Voice: brand-extension. Voice: bilingual. Voice: growth-oriented. Imagery Style: Not publicly verifiable from the sources used.. Client Value Proposition: Summary: Excello positions itself as an outcome-focused nearshore partner that supplies trained bilingual staff to reduce operating costs while supporting customer experience, sales, and back-office execution.. Value Points: Title: Cost reduction. Value Points: Description: Website copy claims 40-50% cost savings and performance-driven pricing.. Value Points: Title: Faster operational ramp. Value Points: Description: The company says it handles recruitment, training, and retention, and that clients get results from day one.. Value Points: Title: Brand-aligned customer handling. Value Points: Description: Public materials say teams act as an extension of the client's brand and support customer interactions across phone, email, and live chat.. Value Points: Title: No long-term commitment. Value Points: Description: The website states there are no long-term contracts and that clients can cancel anytime.. Company Overview: Tagline: Dedicated nearshore bilingual teams deliver customer experience and revenue support.. Highlights: Founded in 2014.. Highlights: Publicly listed as privately held.. Highlights: Nearshore delivery footprint in Austin and Managua.. Highlights: Bilingual staffing emphasized in public materials.. Description: Excello is a private outsourcing and offshoring consulting company offering nearshore bilingual support from Nicaragua, with an Austin, Texas presence. Public sources describe it as providing outcome-focused teams for customer interactions, sales, and back-office operations.. Competitive Differentiators: Differentiators: Title: Nearshore bilingual delivery. Differentiators: Description: Public materials emphasize bilingual teams delivered from Nicaragua for customer-facing and back-office work.. Differentiators: Title: Flexible engagement messaging. Differentiators: Description: The company states that it offers performance-driven pricing, no long-term contracts, and

Strengths

• Brand Profile: Voice: outcome-focused. Voice: brand-extension. Voice: bilingual. Voice: growth-oriented. Imagery Style: Not publicly verifiable from the sources used.. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: Excello positions itself as an outcome-focused nearshore partner that supplies trained bilingual staff to reduce operating costs while supporting customer experience, sales, and back-office execution.. Value Points: Title: Cost reduction. Value Points: Description: Website copy claims 40-50% cost savings and performance-driven pricing.. Value Points: Title: Faster operational ramp. Value Points: Description: The company says it handles recruitment, training, and retention, and that clients get results from day one.. Value Points: Title: Brand-aligned customer handling.. (public_web; observed 2026-08-25)
• Company Overview: Tagline: Dedicated nearshore bilingual teams deliver customer experience and revenue support.. Highlights: Founded in 2014.. Highlights: Publicly listed as privately held.. Highlights: Nearshore delivery footprint in Austin and Managua.. Highlights: Bilingual staffing emphasized in public materials.. Description: Excello is a private outsourcing and offshoring consulting company offering nearshore bilingual support from Nicaragua, with an Austin, Texas presence. Public sources describe it as providing outcome-focused teams for customer interactions, sales, and back-office operations.. (public_web; observed 2026-08-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-03-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-03-03)

Firmographics

GB100 score

Overall score: 43

• egs: 37.9
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 28.9
• digital_readiness: 43.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Excello BPO's structured service taxonomy includes Sales & Marketing, Outbound Sales, Recruitment, Back Office. Competitive Landscape: Competitors: Name: Other nearshore BPO providers. Competitors: Evidence: The company describes itself as a nearshore outsourcing provider offering customer service, back-office, and outbound solutions.. Competitors: Relationship: direct. Competitors: Name: General outsourcing/offshoring consultancies. Competitors: Evidence: LinkedIn categorizes the company under outsourcing and offshoring consulting.. Competitors: Relationship: adjacent. Positioning: Nearshore BPO provider emphasizing bilingual agents, customer interactions, sales generation, and back-office support.. Market Signals: Private company with a LinkedIn footprint showing 51-200 employees and founded in 2014.. Market Signals: Public website messaging focuses on customer service, sales, and back-office delivery.. Differentiators: Nearshore model. Differentiators: Bilingual agents. Differentiators: 24/7 staffing for customer service. Differentiators: No long-term contracts / cancel anytime. Differentiators: 90-day satisfaction guarantee. Key Firmographics: Founded Year: 2014. Revenue Display: null. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Business process outsourcing. Sectors Display: Customer service outsourcing. Sectors Display: Back-office support. Sectors Display: Sales support. Headquarters Display: Austin, Texas, United States; Managua, Nicaragua. Employee Count Display: 51-200 employees. Ownership Type Display: Privately held. Pricing & Engagement: Models: Name: Performance-driven pricing. Models: Best For: Organizations seeking flexible outsourcing engagement terms. Models: Description: Pricing described as tied to results rather than fixed long-term commitment.. Models: Name: No long-term contract model. Models: Best For: Buyers wanting low-commitment engagements. Models: Description: Public website states clients can cancel anytime.. Summary: Public pricing information is limited. The company publicly describes flexible, performance-driven pricing and states there are no long-term contracts.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Phone support. Categories: Services: Email support. Categories: Services: Live chat support. Categories: Services: Reservations. Categories: Services: Reception services. Categories: Name: Sales and outbound. Categories: Services: Appointment setting.

Geography

The public profile records headquarters as Edificio Invercasa, 2dn Floor, 10000, Managua, Managua, Nicaragua. Countries listed in the structured record include -. Delivery Center Details: Centers: City: Austin. Centers: Country: United States. Centers: City: Managua. Centers: Model: nearshore. Centers: Country: Nicaragua. Executive Summary: Summary: Excello appears to be a nearshore BPO provider focused on bilingual customer support, sales support, and back-office services, with delivery in Nicaragua and a U.S. headquarters in Austin.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public professional profile identifies him as CEO at Excello BPO.. Executives: Name: Gabriel Gutierrez. Executives: Title: Chief Executive Officer. Reputation & Reviews: Summary: Public review platform data was not verified in the gathered sources. No reliable public rating or testimonial aggregate was confirmed here.. Asset Logo: Visibility: public. Coverage Hours: 24/7. Compliance: PCI DSS. Compliance: HIPAA. Service: Outbound Sales. Service: Sales & Marketing. Service: Recruitment. Service: Back Office. Description Long: Dedicated nearshore bilingual teams deliver exceptional customer experiences and drive revenue. Flexible, performance-driven pricing means you only pay for results. "Truly Grateful for Excello’s Outstanding Support. Working with Excello has been an absolute pleasure. From day one, their professionalism and responsiveness have stood out. The team they provided isn’t just good—they’re exceptional. They consistently deliver great results and maintain top-notch quality assurance scores, which gives me complete confidence in their work. What I appreciate most is how easy they make collaboration. They feel like an extension of our own team, always reliable and committed to excellence. I couldn’t ask for a better partner. Highly recommended!” “We’ve had an excellent experience working with Excello, which has placed three dedicated agents to support our property management office functions. Each agent is professional,

Methodology

Excello BPO's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 26 distinct source URLs and retained 24 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Sales & Marketing
• Outbound Sales
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.excellobpo.com

Email: -

Phone: -

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes