Fbc Worldwide Business Solutions INC scorecard

Company Overview

Fbc Worldwide Business Solutions INC is a BPO company.

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Executive summary

Brand Profile: Voice: relationship-oriented. Voice: personalized. Voice: low-cost. Client Value Proposition: Summary: Public materials position the company as a cost-conscious outsourcing partner for organizations needing customer contact, sales support, and back-office processing.. Value Points: Title: Low-cost support options. Value Points: Description: Public profile language highlights low-cost solutions and services.. Value Points: Title: Personalized service. Value Points: Description: Public-facing materials state that each client is treated according to its specific needs.. Value Points: Title: Operational coverage. Value Points: Description: Public descriptions emphasize continuous support availability for customer-facing processes.. Company Overview: Highlights: Public directory listing ties the company to the domain fbcsolutions.com.. Highlights: Public references also associate the business with call center and shared-service operations.. Highlights: A rebrand history appears in public coverage connecting earlier FBC Business Solutions branding to Support Zebra.. Description: FBC Worldwide Business Solutions Inc. appears in public BPO directory and related profile listings as a business process outsourcing/shared services provider associated with call center, virtual assistant, and back-office support offerings.. Competitive Differentiators: Differentiators: Title: Wide service breadth. Differentiators: Description: Public descriptions emphasize a broad mix of sales, customer service, and back-office support functions under one provider.. Differentiators: Title: 24/7/365 operating model. Differentiators: Description: Public listing states the team supports clients around the clock.. Differentiators: Title: Relationship-focused positioning. Differentiators: Description: Public-facing profile language stresses honest, effective, personalized service and tailored client handling.. Differentiators: Title: Multi-region service coverage. Differentiators: Description: Public directory references served regions including the USA, Europe, and Asia-Pacific.. Key Firmographics: Founded Year: 2007. Revenue Display: $93M (public directory estimate). Sectors Display: Business services. Sectors Display: Management consulting.

Strengths

• Brand Profile: Voice: relationship-oriented. Voice: personalized. Voice: low-cost. (public_web; observed 2026-08-21)
• Client Value Proposition: Summary: Public materials position the company as a cost-conscious outsourcing partner for organizations needing customer contact, sales support, and back-office processing.. Value Points: Title: Low-cost support options. Value Points: Description: Public profile language highlights low-cost solutions and services.. Value Points: Title: Personalized service. Value Points: Description: Public-facing materials state that each client is treated according to its specific needs.. Value Points: Title: Operational coverage. Value Points: Description: Public descriptions emphasize continuous support availability for customer-facing. (public_web; observed 2026-08-21)
• Company Overview: Highlights: Public directory listing ties the company to the domain fbcsolutions.com.. Highlights: Public references also associate the business with call center and shared-service operations.. Highlights: A rebrand history appears in public coverage connecting earlier FBC Business Solutions branding to Support Zebra.. Description: FBC Worldwide Business Solutions Inc. appears in public BPO directory and related profile listings as a business process outsourcing/shared services provider associated with call center, virtual assistant, and back-office support offerings.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-21)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-02-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Recent News: Articles: Date: 2016-06-23. Articles: Title: Homegrown BPO firm rebrands to serve clients better, bolder. Articles: Source: Mindanao Gold Star Daily. Articles: Summary: Public coverage reports a rebranding from FBC Business Solutions to Support Zebra.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Inbound customer service. Categories: Services: Outbound customer service. Categories: Services: Help desk support. Categories: Services: Billing support. Categories: Services: Order taking. Categories: Services: Retention support. Categories: Services: Technical support L1. Categories: Name: Sales and marketing support. Categories: Services: Outbound/inbound sales. Categories: Services: Lead generation. Categories: Services: Appointment setting. Categories: Services: Telesales. Categories: Services: Cross-sell and upsell. Categories: Services: Surveys. Categories: Services: Customer acquisition. Categories: Name: Back-office and virtual assistance. Categories: Services: Accounting/bookkeeping work. Categories: Services: Receptionist/phone answering. Categories: Services: Email and phone answering. Categories: Services: Scheduling. Categories: Services: Travel arrangement booking. Categories: Services: Ticket management. Categories: Services: Assisted self-support. Categories: Name: Web and digital support. Categories: Services: Web chat. Categories: Services: Hotkey transfers. Executive Summary: Summary: Public sources indicate the company is a BPO/call center provider focused on customer support, sales and marketing support, lead generation, and back-office virtual assistant services, with some public materials also indicating a later rebrand relationship to Support Zebra.. Competitive Landscape: Competitors: Name: Unknown. Competitors: Relationship: adjacent. Delivery Center Details: Centers: City: Tunis. Centers: Country: Tunisia. Centers: City: Akron. Centers: Country: United States. Centers: City: Houston. Centers: Country: United States. Centers: City: Philippines. Centers: Model: call center. Centers: Country: Philippines. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public article identifies Dr. Niño Mae Duran as managing director in connection with the company’s rebranding to Support Zebra.. Executives:

Geography

Reputation & Reviews: Credentials: Detail: Public company pages show follower counts and profile information, but no verified review score was available in the source used.. Credentials: Platform: LinkedIn. Credentials: Detail: Public directory entry exists, but no verified rating or review score was available in the source used.. Credentials: Platform: Outsource Accelerator. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Unknown. Description Long: VisaMasterCardAmerican ExpressPayPalAliPay Safe & secure transactions Fast & easy transfers. Monthly Search Volume: 2235. Domain Authority: 39.

Methodology

Fbc Worldwide Business Solutions INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 12 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: http://www.fbcsolutions.com

Phone: 480-651-9741

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