First Call scorecard

Company Overview

First Call is a BPO company, founded in 1998, with approximately 1-49 employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: service-oriented. Voice: solution-focused. Voice: technical. Tagline: Managed IT Services in MT that Matter - Shoulder to Shoulder. Client Value Proposition: Summary: First Call’s public messaging emphasizes reducing technology friction so clients can focus on business operations while the provider handles support, security, planning, and implementation.. Value Points: Title: Less internal IT burden. Value Points: Description: Positions managed IT as taking full responsibility for technology support and planning.. Value Points: Title: Security and compliance support. Value Points: Description: Highlights cybersecurity monitoring, response, and compliance-oriented services for regulated environments.. Value Points: Title: Operational continuity. Value Points: Description: Frames its services as helping businesses keep operations running effectively across office and remote workplaces.. Value Points: Title: Broader technology coverage. Value Points: Description: Offers a bundled mix of IT, security, cloud, web, phone, and AI capabilities.. Company Overview: Tagline: IT, cybersecurity, digital marketing, and AI—done for you and done with you. Highlights: Founded in 1998. Highlights: Primary office in Missoula, Montana. Highlights: Serves organizations and small businesses across Montana. Highlights: Positions itself around managed IT, cybersecurity, digital marketing, and AI. Description: First Call Computer Solutions is a private IT services and managed services provider based in Missoula, Montana, serving businesses across Montana with managed IT, cybersecurity, cloud, web, phone, and AI-related services.. Competitive Differentiators: Differentiators: Title: Single-provider managed technology model. Differentiators: Description: Promotes a consolidated model where one provider owns support, security, infrastructure, and planning rather than splitting responsibilities across vendors.. Differentiators: Title: Montana-focused service coverage. Differentiators: Description: States that it serves businesses across Montana, with a primary office in Missoula

Strengths

• Brand Profile: Voice: service-oriented. Voice: solution-focused. Voice: technical. Tagline: Managed IT Services in MT that Matter - Shoulder to Shoulder. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: First Call’s public messaging emphasizes reducing technology friction so clients can focus on business operations while the provider handles support, security, planning, and implementation.. Value Points: Title: Less internal IT burden. Value Points: Description: Positions managed IT as taking full responsibility for technology support and planning.. Value Points: Title: Security and compliance support. Value Points: Description: Highlights cybersecurity monitoring, response, and compliance-oriented services for regulated environments.. Value Points: Title: Operational continuity. Value Points: Description:. (public_web; observed 2026-08-21)
• Company Overview: Tagline: IT, cybersecurity, digital marketing, and AI—done for you and done with you. Highlights: Founded in 1998. Highlights: Primary office in Missoula, Montana. Highlights: Serves organizations and small businesses across Montana. Highlights: Positions itself around managed IT, cybersecurity, digital marketing, and AI. Description: First Call Computer Solutions is a private IT services and managed services provider based in Missoula, Montana, serving businesses across Montana with managed IT, cybersecurity, cloud, web, phone, and AI-related services.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-21)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-11)

Firmographics

GB100 score

Overall score: 47

• egs: 42.3
• growth: 56.5
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 30.3
• digital_readiness: 54.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

First Call's structured service taxonomy includes Customer Support, Back Office. Competitive Landscape: Competitors: Name: Firstcall BPO. Competitors: Evidence: Separate public BPO firm with similar naming; not enough evidence to link as a competitor or same entity.. Competitors: Relationship: alternative. Positioning: Publicly presents as a managed IT services provider rather than a BPO provider.. Market Signals: Website copy references IT, cybersecurity, digital marketing, and AI services.. Recent News: Articles: Date: 2026-08-24. Articles: Title: AI services page updated. Articles: Source: First Call Computer Solutions. Articles: Summary: The company published a new page describing practical AI consulting, integration, and managed AI services.. Articles: Date: 2026-06-15. Articles: Title: Website content updated for cybersecurity offerings. Articles: Source: First Call Computer Solutions. Articles: Summary: The cybersecurity page was updated to describe EDR, SIEM, SOC monitoring, MDR, vCISO, compliance operations, incident response planning, and CMMC readiness support.. Articles: Date: 2026-07-01. Articles: Title: Managed IT page updated. Articles: Source: First Call Computer Solutions. Articles: Summary: The managed IT page was updated to emphasize done-for-you IT and full responsibility for support, security, infrastructure, and planning.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Managed IT. Categories: Services: Done-for-you managed IT. Categories: Services: Co-managed IT. Categories: Services: IT management. Categories: Services: IT projects. Categories: Services: network design. Categories: Services: network implementation. Categories: Services: network management. Categories: Services: outsourced IT. Categories: Name: Cybersecurity. Categories: Services: Advanced cybersecurity. Categories: Services: Compliance consulting. Categories: Services: Endpoint Detection and Response (EDR). Categories: Services: Security Information and Event Management (SIEM). Categories: Services: Security Operations Center (SOC) monitoring. Categories: Services: Managed Detection and Response (MDR). Categories: Services: virtual CISO (vCISO) services. Categories: Services: incident response planning. Categories: Services: CMMC readiness support. Categories: Name: Cloud and workplace. Categories: Services: Cloud

Geography

Countries listed in the structured record include -. Key Firmographics: Founded Year: 1998. Sectors Display: Small business. Sectors Display: Organizations. Sectors Display: Montana businesses. Headquarters Display: Missoula, Montana, USA. Ownership Type Display: Private company. Executive Summary: Summary: First Call Computer Solutions is a Montana-based managed IT and cybersecurity provider founded in 1998 and headquartered in Missoula, with service coverage across the state and offerings spanning outsourced IT, cloud, security, web, phone, and AI support.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Founded First Call in 1998.. Executives: Name: Matt Manley. Executives: Title: Founder. Executives: Bio: Identified publicly as the current owner and a Missoula local.. Executives: Name: Conor Smith. Executives: Title: Owner. Pricing & Engagement: Summary: No public pricing, rate card, or contract structure was found in the available sources.. Reputation & Reviews: Summary: No verifiable public review platform ratings or third-party credential data were available in the gathered sources.. Asset Logo: Visibility: public. Coverage Hours: 24/7. Description Long: We use cookies to keep the site running smoothly and, with your permission, understand how visitors use the site and show more relevant content. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user..

Methodology

First Call's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 19 distinct source URLs and retained 26 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.firstsolution.com

Email: Sales@firstsolution.com

Phone: 406-721-6462

LinkedIn: http://www.linkedin.com/company/first-call-computer-solutions

Frequently Asked Questions

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