Five Star Call Centers scorecard

Company Overview

Five Star Call Centers is a BPO company, founded in 1986, with approximately 1000-4999 employees. They specialize in Sales & Marketing, Technical Support, Customer Support, Back Office. They serve the E-commerce & Retail industries.

They are passionate and authentic about service delivery. Over the years, they have found ways to upgrade following technological trends. The organization has also expanded its operations due to its experience and goal to share its genuine care via customer solutions. These locations include North Sioux City, Wichita, and Fargo. The organization’s current organization size is 501 to 1,000 employees. The organization simplifies the outsourcing concept to suit every need and has locations all over the Midwest. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: customer-service oriented. Voice: solutions-focused. Voice: professional. Voice: reassuring. Client Value Proposition: Summary: The company’s value proposition centers on providing responsive customer care and customized contact-center solutions that help clients improve service delivery and support growth.. Value Points: Title: Client-specific solutions. Value Points: Description: Solutions are described as customized to each company’s needs.. Value Points: Title: Service quality. Value Points: Description: The company emphasizes exceptional service and brand representation for clients.. Value Points: Title: Growth support. Value Points: Description: Business development and client growth are presented as part of the operating model.. Company Overview: Highlights: Customer contact solutions. Highlights: Call center outsourcing. Highlights: Customer experience focus. Description: Five Star Call Centers appears to be a customer contact/call center outsourcing provider based in Sioux Falls, South Dakota, offering client support and customer experience services.. Competitive Differentiators: Differentiators: Title: Customized solutions. Differentiators: Description: Emphasizes tailored client solutions designed around each company’s specific needs.. Differentiators: Title: Customer experience focus. Differentiators: Description: Positions service quality and exceptional client/customer experiences as a core promise.. Differentiators: Title: Operational support breadth. Differentiators: Description: Leadership structure indicates coverage across staffing, workforce, technology, finance, training, quality, and client services.. Leadership & Executives: Executives: Bio: Leads staffing, workforce, technology, finance, sales support, and facilities management; described as responsible for operational efficiencies and day-to-day operations.. Executives: Name: Troy Holt. Executives: Title: Chief Operating Officer. Executives: Linkedin Url: null. Executives: Bio: Associated with customer satisfaction, team member engagement, quality, and training; described as guiding customer success leaders and service delivery.. Executives: Name: Ray Paterson. Executives: Title: Chief Customer Officer. Executives:

Strengths

• Brand Profile: Voice: customer-service oriented. Voice: solutions-focused. Voice: professional. Voice: reassuring. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: The company’s value proposition centers on providing responsive customer care and customized contact-center solutions that help clients improve service delivery and support growth.. Value Points: Title: Client-specific solutions. Value Points: Description: Solutions are described as customized to each company’s needs.. Value Points: Title: Service quality. Value Points: Description: The company emphasizes exceptional service and brand representation for clients.. Value Points: Title: Growth support. Value Points: Description: Business development and client growth are presented as. (public_web; observed 2025-03-31)
• Company Overview: Highlights: Customer contact solutions. Highlights: Call center outsourcing. Highlights: Customer experience focus. Description: Five Star Call Centers appears to be a customer contact/call center outsourcing provider based in Sioux Falls, South Dakota, offering client support and customer experience services.. (public_web; observed 2025-03-31)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-03-31)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 50

• egs: 45.5
• growth: 56.5
• reputation: 49.4
• ai_readiness: 50
• market_footprint: 44.6
• digital_readiness: 55.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Five Star Call Centers's structured service taxonomy includes Sales & Marketing, Technical Support, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Foundever. Competitors: Evidence: Large outsourced customer experience and contact center provider serving similar BPO/contact center needs.. Competitors: Relationship: direct. Competitors: Name: TELUS International. Competitors: Evidence: Customer experience and digital support provider competing in outsourced contact center and CX services.. Competitors: Relationship: direct. Competitors: Name: Alorica. Competitors: Evidence: Global customer experience outsourcing provider with overlapping contact center services.. Competitors: Relationship: direct. Competitors: Name: Sitel Group. Competitors: Evidence: Contact center and CX outsourcing provider with comparable service scope.. Competitors: Relationship: direct. Competitors: Name: ResultsCX. Competitors: Evidence: Customer support and contact center BPO competitor.. Competitors: Relationship: direct. Positioning: An outsourced contact center / call center provider offering onshore, nearshore, and work-from-home delivery options, with 24/7 client support and a customer-experience emphasis.. Market Signals: Headquartered in Sioux Falls, South Dakota.. Market Signals: Public site indicates contact center outsourcing services.. Market Signals: Public contact information includes a recruiting email and business phone.. Market. Reputation & Reviews: Summary: Public review data is limited and mixed, with Indeed showing a 3.2/5 overall rating based on 179 reviews for customer service roles. A separate Niche listing shows 3/5 from 2 reviews, but the sample is very small.. Credentials: Detail: Based on 179 reviews for customer service roles.. Credentials: Rating: 3.2/5. Credentials: Platform: Indeed. Credentials: Detail: Based on 2 reviews; very limited sample size.. Credentials: Rating: 3/5. Credentials: Platform: Niche. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer care. Categories: Services: Customer support. Categories: Services: Customer satisfaction support. Categories: Services: Brand representation. Categories: Name: Client services. Categories: Services: Customized client solutions. Categories: Services: Client relationship management. Categories: Services: Business development support. Categories: Name: Operations support. Categories: Services:

Geography

Countries listed in the structured record include United States. Delivery Center Details: Centers: City: Sioux Falls. Centers: Model: Headquarters/onshore. Centers: Country: United States. Centers: City: Guatemala. Centers: Model: Nearshore/onsite. Centers: Country: Guatemala. Centers: City: Mexico. Centers: Model: Nearshore/onsite. Centers: Country: Mexico. Centers: City: Remote U.S.. Centers: Model: Work-from-home. Centers: Country: United States. Centers: City: Philippines. Centers: Model: Listed location. Centers: Country: Philippines. Key Firmographics: Sectors Display: Customer care. Sectors Display: Call center outsourcing. Sectors Display: Business process outsourcing. Headquarters Display: Sioux Falls, South Dakota, United States. Executive Summary: Summary: Five Star Call Centers is a Sioux Falls-based call center/BPO provider focused on delivering customer care and customized client solutions across customer service, support, and related operations.. Description Long: We know how frustrating it is when you can't find what you're looking for. After 35 years of solving customer experience challenges, we understand that every interaction matters—including this one. The page you're searching for might have been moved, updated, or is taking a well-deserved break. We're committed to making sure you find exactly what you need. Here's how we can help: Discover how our contact center services, technology solutions, and consulting expertise can transform your customer experience.. Description Long: Five Star Solutions is built on a simple promise: to help organizations deliver customer experiences that feel clear, consistent, and human-driven by technology and powered by people. With more than four decades of contact center expertise, we’ve honed a service model that blends the right people, processes, and technology to support your customers with confidence. Founded in 1986, Five Star Solutions has spent more than 40 years helping organizations build stronger,

Methodology

Five Star Call Centers's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 60 distinct source URLs and retained 69 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Technical Support
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.fivestarcallcenters.com

Email: hiring@fivestarcallcenters.com

Phone: 800.894.7832

LinkedIn: http://www.linkedin.com/company/five-star-call-centers

Frequently Asked Questions

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