Forrest Marketing Group scorecard

Company Overview

Forrest Marketing Group is a BPO company, founded in 2006, with approximately 100-249 employees. They specialize in Sales & Marketing, Finance & Accounting, Outbound Sales, Customer Support. They serve the E-commerce & Retail industries.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.

Executive summary

Client Value Proposition: Summary: The public value proposition centers on helping businesses generate qualified leads, close deals, and improve customer engagement through outsourced sales and contact center support.. Value Points: Title: Lead and revenue support. Value Points: Description: Public listings emphasize qualified lead generation and support for closing deals.. Value Points: Title: Sales and marketing augmentation. Value Points: Description: The firm is presented as an extension of clients’ sales and marketing teams.. Value Points: Title: Customer experience coverage. Value Points: Description: Services include customer care and customer engagement alongside sales support.. Company Overview: Tagline: Trusted BPO company catering to brand names in Australia and New Zealand.. Highlights: Publicly listed in an outsourcing directory as a BPO provider.. Highlights: Provides outbound and inbound contact center-related services.. Highlights: Serves clients in Australia and New Zealand.. Highlights: Public contact details include a website, email, and Australian phone number.. Description: Forrest Marketing Group is described in public directory sources as a BPO and contact center provider offering call center, telemarketing, lead generation, customer care, and related outsourced sales and marketing support. The company is also described as serving as an extended department of clients’ sales and marketing teams.. Competitive Differentiators: Differentiators: Title: Australia and New Zealand focus. Differentiators: Description: Public sources describe the firm as serving brands in Australia and New Zealand, with a regional focus across outsourced sales and contact center work.. Differentiators: Title: Extended sales and marketing team model. Differentiators: Description: The company is described as functioning as an extension of clients’ sales and marketing teams rather than a generic call center

Strengths

• Client Value Proposition: Summary: The public value proposition centers on helping businesses generate qualified leads, close deals, and improve customer engagement through outsourced sales and contact center support.. Value Points: Title: Lead and revenue support. Value Points: Description: Public listings emphasize qualified lead generation and support for closing deals.. Value Points: Title: Sales and marketing augmentation. Value Points: Description: The firm is presented as an extension of clients’ sales and marketing teams.. Value Points: Title: Customer experience coverage.. (public_web; observed 2026-08-26)
• Company Overview: Tagline: Trusted BPO company catering to brand names in Australia and New Zealand.. Highlights: Publicly listed in an outsourcing directory as a BPO provider.. Highlights: Provides outbound and inbound contact center-related services.. Highlights: Serves clients in Australia and New Zealand.. Highlights: Public contact details include a website, email, and Australian phone number.. Description: Forrest Marketing Group is described in public directory sources as a BPO and contact center provider offering call center, telemarketing, lead generation,. (public_web; observed 2026-08-25)
• Competitive Differentiators: Differentiators: Title: Australia and New Zealand focus. Differentiators: Description: Public sources describe the firm as serving brands in Australia and New Zealand, with a regional focus across outsourced sales and contact center work.. Differentiators: Title: Extended sales and marketing team model. Differentiators: Description: The company is described as functioning as an extension of clients’ sales and marketing teams rather than a generic call center provider.. Differentiators: Title: Multi-service contact center coverage. Differentiators: Description: Public materials. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (company_website; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-04-28)

Firmographics

GB100 score

Overall score: 42

• egs: 40.6
• growth: 43.7
• reputation: 49.4
• ai_readiness: 50
• market_footprint: 31.2
• digital_readiness: 39.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Forrest Marketing Group's structured service taxonomy includes Sales & Marketing, Finance & Accounting, Outbound Sales, Customer Support. Competitive Landscape: Competitors: Name: Air Marketing. Competitors: Evidence: Public materials describe similar outsourced sales, customer service, and telemarketing offerings.. Competitors: Relationship: adjacent. Competitors: Name: Forrest Solutions. Competitors: Evidence: Name similarity only; no verified business relationship or direct market overlap established.. Competitors: Relationship: alternative. Positioning: A contact-center and telemarketing provider serving Australia and New Zealand, with services described as inbound and outbound contact center solutions and outsourced sales/customer service support.. Market Signals: Outsource Accelerator lists Forrest Marketing Group in its Australia call center directory and notes it as a BPO provider.. Market Signals: Other public directories and reviews echo telemarketing, lead generation, appointment setting, inbound and outbound customer service, and outsourced sales positioning.. Differentiators: Public directory listings describe Australia and New Zealand focus.. Differentiators: Public directory listings describe full-suite contact center services, including sales, marketing, and customer service support.. Key Firmographics: Sectors Display: Outsourced sales. Sectors Display: Contact center. Sectors Display: Lead generation. Sectors Display: Telemarketing. Sectors Display: Customer service. Headquarters Display: Public directory sources do not list a confirmed headquarters; one profile states headquarters as N/A.. Recent News: Articles: Date: 2026-08-14. Articles: Title: Forrest Contact appears in Outsource Accelerator’s top call centers in Australia guide. Articles: Source: Outsource Accelerator. Articles: Summary: The company is listed as Forrest Contact, formerly Forrest Marketing Group, with a description of inbound and outbound contact center services in Australia and New Zealand.. Articles: Date: 2026-07-15. Articles: Title: Forrest Marketing Group appears in Outsource Accelerator’s top BPO companies in Australia guide. Articles: Source: Outsource Accelerator. Articles: Summary: The company is included among Australian BPO providers and described as supporting lead generation, customer care, telemarketing, and customer engagement.. Reputation & Reviews: Summary: Public review evidence is mixed

Geography

Countries listed in the structured record include -. Services & Offerings: Categories: Name: Lead generation. Categories: Services: Qualified sales lead generation. Categories: Services: Lead nurturing. Categories: Name: Contact center services. Categories: Services: Inbound contact center support. Categories: Services: Outbound contact center support. Categories: Services: Customer care. Categories: Services: Customer engagement. Categories: Name: Sales support. Categories: Services: Appointment setting. Categories: Services: Telesales. Categories: Services: Sales and marketing support. Categories: Name: Telemarketing. Categories: Services: Telemarketing campaigns. Executive Summary: Summary: Forrest Marketing Group, now publicly referenced as Forrest Contact in newer materials, is an Australian outsourced sales and contact center provider focused on lead generation, appointment setting, telesales, telemarketing, customer service, and customer engagement for brands in Australia and New Zealand.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Justine Wyer. Pricing & Engagement: Summary: No public pricing sheet, rate card, or contract model was found in the available sources.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Asset Logo: Visibility: public. Asset Favicon: Visibility: public. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical..

Methodology

Forrest Marketing Group's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 50 distinct source URLs and retained 54 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Finance & Accounting
• Outbound Sales
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://forrestcontact.com.au/

Email: enquiries@fmgroup.com.au

Phone: 61 1300 396 888

LinkedIn: https://www.linkedin.com/company/forrest-contact/

Frequently Asked Questions

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