Front Desk Helpers scorecard

Company Overview

Front Desk Helpers is a BPO company headquartered in 27 Avery Dr, Ste 1, 08857, Old Bridge, New Jersey, founded in 2014, with approximately 50-99 employees. They specialize in Sales & Marketing, Human Resources, Technical Support, Customer Support, Recruitment, Back Office. They serve the SaaS & Software, Fintech & Financial Services, E-commerce & Retail, Government & Public Sector, Healthcare & Life Sciences industries.

The #1 outsourcing authority Outsource Accelerator delivers the world’s leading aggregator marketplace for outsourcing. It specifically delivers the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe. The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing. About Derek Gallimore Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing. Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO). The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: outsource-focused. Voice: growth-oriented. Client Value Proposition: Summary: Front Desk Helpers positions its offer around lowering operating costs while providing remote staffing, multilingual support, and flexible outsourced operations for businesses that need scalable back-office or customer-facing support.. Value Points: Title: Cost reduction. Value Points: Description: Public copy highlights reduced office expenses, taxes, insurance, retirement benefits, phone costs, recruitment, and HR management.. Value Points: Title: Scalability. Value Points: Description: The company emphasizes dedicated remote teams and support across many functions and industries.. Value Points: Title: Specialized staffing. Value Points: Description: Its materials reference qualified HR specialists and role-specific remote professionals.. Value Points: Title: Operational flexibility. Value Points: Description: The firm markets support for different time zones and 24/7 operations.. Company Overview: Tagline: Remote Employees & BPO Solutions. Highlights: Woman-founded outsourcing company. Highlights: Remote employees and BPO solutions. Highlights: Headquartered in Old Bridge, New Jersey. Highlights: Public materials emphasize multilingual remote workers and HR support. Description: Front Desk Helpers presents itself as a woman-founded outsourcing company offering remote employees, BPO services, and IT-related support services. Public materials describe it as founded in 2015 and based in Old Bridge, New Jersey.. Competitive Differentiators: Differentiators: Title: Distributed multilingual workforce. Differentiators: Description: Public materials say the company uses remote workers from 40 countries and emphasizes multilingual support capabilities.. Differentiators: Title: Broad service coverage across industries. Differentiators: Description: The firm markets services across healthcare, IT, logistics, finance, real estate, retail, hospitality, and other sectors.. Differentiators: Title: Remote-first outsourcing model. Differentiators: Description: The company emphasizes remote employees, dedicated teams, and cloud-based workflow support

Strengths

• Brand Profile: Voice: professional. Voice: outsource-focused. Voice: growth-oriented. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Front Desk Helpers positions its offer around lowering operating costs while providing remote staffing, multilingual support, and flexible outsourced operations for businesses that need scalable back-office or customer-facing support.. Value Points: Title: Cost reduction. Value Points: Description: Public copy highlights reduced office expenses, taxes, insurance, retirement benefits, phone costs, recruitment, and HR management.. Value Points: Title: Scalability. Value Points: Description: The company emphasizes dedicated remote teams and support across many functions and industries.. Value. (public_web; observed 2026-07-31)
• Company Overview: Tagline: Remote Employees & BPO Solutions. Highlights: Woman-founded outsourcing company. Highlights: Remote employees and BPO solutions. Highlights: Headquartered in Old Bridge, New Jersey. Highlights: Public materials emphasize multilingual remote workers and HR support. Description: Front Desk Helpers presents itself as a woman-founded outsourcing company offering remote employees, BPO services, and IT-related support services. Public materials describe it as founded in 2015 and based in Old Bridge, New Jersey.. (public_web; observed 2026-07-31)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-31)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-01-12)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 44

• egs: 38.4
• growth: 44.3
• reputation: 53.8
• ai_readiness: 50
• market_footprint: 36.1
• digital_readiness: 41.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Front Desk Helpers's structured service taxonomy includes Sales & Marketing, Human Resources, Technical Support, Customer Support, Recruitment, Back Office. Competitive Landscape: Competitors: Name: General BPO and outsourcing firms. Competitors: Evidence: Public descriptions emphasize remote employees, BPO solutions, and outsourcing services.. Competitors: Relationship: adjacent. Positioning: BPO and remote staffing provider serving multiple business functions with emphasis on remote employees and IT-related outsourcing.. Market Signals: Public site includes pages for AI Solutions for Business and career hiring pages.. Market Signals: Public profiles describe services across healthcare, IT, HR, and other industries.. Differentiators: woman-founded/woman-run positioning. Differentiators: U.S.-based headquarters in New Jersey. Differentiators: remote employee and BPO focus. Key Firmographics: Founded Year: 2015. Sectors Display: Healthcare. Sectors Display: IT. Sectors Display: Telecommunications. Sectors Display: Transportation. Sectors Display: Financial services. Sectors Display: Real estate. Sectors Display: Retail. Sectors Display: Hospitality. Sectors Display: Logistics. Sectors Display: Business services. Headquarters Display: Old Bridge, New Jersey, United States. Ownership Type Display: Woman-founded; woman-run; small business/WOSB described in public listings. Pricing & Engagement: Models: Name: Custom outsourcing engagement. Models: Best For: Organizations seeking customized staffing or back-office support. Models: Description: Public materials indicate tailored remote employee, BPO, and support-service arrangements rather than a published menu of prices.. Models: Name: Dedicated remote team. Models: Best For: Businesses needing continuous support across shifts or functions. Models: Description: The company references dedicated remote teams and ongoing service delivery, suggesting recurring engagement structures.. Summary: Public sources do not provide a verified pricing sheet, rate card, or standard contract structure. Available snippets indicate custom remote-staffing and outsourcing engagements, but exact pricing terms are not publicly confirmed.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Remote staffing and outsourcing. Categories: Services: Remote employees. Categories: Services: Dedicated remote teams. Categories: Services: Business process outsourcing. Categories: Services: Call center

Geography

The public profile records headquarters as 27 Avery Dr, Ste 1, 08857, Old Bridge, New Jersey. Countries listed in the structured record include Canada, Mexico, Spain, Ukraine, United Kingdom, United States. Delivery Center Details: Centers: City: Old Bridge. Centers: Model: remote. Centers: Country: United States. Executive Summary: Summary: Front Desk Helpers is a New Jersey-based outsourcing provider founded in 2015 that markets remote staffing, BPO, multilingual customer support, and related operational services across several industries. Public-facing materials describe it as woman-founded and woman-run, with an Old Bridge, NJ headquarters and a distributed remote workforce.. Language: Russian. Language: Spanish. Language: English. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public profile snippets identify Anjelika Alkhasyan as the founder and CEO; no additional verified executive biography details are provided here.. Executives: Name: Anjelika Alkhasyan. Executives: Title: Founder and CEO. Reputation & Reviews: Summary: Public review snippets are limited but generally positive on the sources surfaced, with small sample sizes that do not support a broad reputation conclusion. Verified public review platforms show only a few reviews, and no comprehensive rating dataset was available in the gathered sources.. Credentials: Detail: Two public review snippets were visible, both positive; sample size is very small.. Credentials: Rating: 5.0/5 stars in the surfaced snippet. Credentials: Platform: Indeed. Credentials: Detail: A review page exists, but no verified aggregate rating was available in the surfaced snippet.. Credentials: Platform: Five.reviews. Credentials: Detail: A profile is listed, but no verified aggregate rating was available in the surfaced snippet.. Credentials: Platform: Clutch. Compliance: HIPAA. Service: Technical Support. Service: Sales & Marketing. Service: Recruitment. Service: Human Resources. Service: Back Office. Service: Customer Support. Asset Logo: Visibility: public.

Methodology

Front Desk Helpers's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 26 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Sales & Marketing
• Human Resources
• Technical Support
• Customer Support
• Recruitment
• Back Office

Industries Served

• SaaS & Software
• Fintech & Financial Services
• E-commerce & Retail
• Government & Public Sector
• Healthcare & Life Sciences

Contact

Website: https://www.frontdeskhelpers.com

Email: sales@frontdeskhelpers.com

Phone: 1-844-222-6368

LinkedIn: https://www.linkedin.com/in/anjelika-alkhasyan-9ba3a059/

Frequently Asked Questions

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