Getcallers scorecard

Company Overview

Getcallers is a BPO company.

Executive summary

Brand Profile: Voice: affordable. Voice: growth-oriented. Voice: service-focused. Client Value Proposition: Summary: GetCallers positions its service as an affordable outsourcing option that helps SMBs handle customer interactions and back-office tasks while focusing on growth.. Value Points: Title: Cost-conscious outsourcing. Value Points: Description: Public pricing messaging emphasizes low hourly rates and weekly agent plans.. Value Points: Title: Operational coverage. Value Points: Description: Services cover customer communication, administration, scheduling, lead generation, and support work.. Value Points: Title: Scalability and workflow fit. Value Points: Description: The company states its process is scalable, efficient, and integrated with existing workflows.. Company Overview: Tagline: Hire an affordable cold caller at $5/hr. Highlights: Cloud virtual assistant agency. Highlights: Inbound and outbound calling services. Highlights: Small and medium-sized business focus. Highlights: Headquartered in New York, NY. Highlights: Publicly describes pricing starting at $5/hour on its site. Description: GetCallers presents itself as a cloud virtual assistant and call center services provider for small and medium-sized businesses, offering inbound and outbound calling, virtual assistants, and related outsourcing support.. Competitive Differentiators: Differentiators: Title: Low advertised starting price. Differentiators: Description: Public pages state pricing starting at $5/hour and weekly plans for one agent.. Differentiators: Title: Cloud-based operational model. Differentiators: Description: The company says it uses cloud-based technology so clients can manage and monitor agent performance in real time.. Differentiators: Title: Broad service mix for SMB outsourcing. Differentiators: Description: The public site combines call center services, virtual assistants, and lead-generation support under one offering.. Differentiators: Title: Conversation-driven workflow. Differentiators: Description: The company describes a process for forwarding leads, engaging them with scripts, and

Strengths

• Brand Profile: Voice: affordable. Voice: growth-oriented. Voice: service-focused. (public_web; observed 2026-08-03)
• Client Value Proposition: Summary: GetCallers positions its service as an affordable outsourcing option that helps SMBs handle customer interactions and back-office tasks while focusing on growth.. Value Points: Title: Cost-conscious outsourcing. Value Points: Description: Public pricing messaging emphasizes low hourly rates and weekly agent plans.. Value Points: Title: Operational coverage. Value Points: Description: Services cover customer communication, administration, scheduling, lead generation, and support work.. Value Points: Title: Scalability and workflow fit. Value Points: Description: The company states its. (public_web; observed 2026-08-03)
• Company Overview: Tagline: Hire an affordable cold caller at $5/hr. Highlights: Cloud virtual assistant agency. Highlights: Inbound and outbound calling services. Highlights: Small and medium-sized business focus. Highlights: Headquartered in New York, NY. Highlights: Publicly describes pricing starting at $5/hour on its site. Description: GetCallers presents itself as a cloud virtual assistant and call center services provider for small and medium-sized businesses, offering inbound and outbound calling, virtual assistants, and related outsourcing support.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-03)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-07-07)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-29)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Outsource Accelerator. Competitors: Evidence: Directory/profile page classifies GetCallers as a cloud call center and virtual assistant solution.. Competitors: Relationship: adjacent. Competitors: Name: Clutch. Competitors: Evidence: Agency directory and reviews profile places GetCallers among BPO/service providers.. Competitors: Relationship: adjacent. Competitors: Name: DesignRush. Competitors: Evidence: Agency profile lists GetCallers as a reviewed service provider.. Competitors: Relationship: adjacent. Positioning: A low-cost virtual call center and virtual assistant provider focused on inbound/outbound calling, lead generation, appointment setting, and related business outsourcing.. Market Signals: Directory listings and review platforms consistently categorize the company as a virtual assistant / call center service provider.. Market Signals: Public website emphasizes affordability and outsourced sales/support use cases.. Differentiators: Low advertised starting price of $5 per hour.. Differentiators: Cloud-based technology for managing and monitoring real-time agent performance.. Differentiators: Conversation-driven marketing and sales platform using real people.. Key Firmographics: Founded Year: 2008. Sectors Display: Small and medium-sized businesses. Sectors Display: Business outsourcing. Sectors Display: Call center services. Sectors Display: Virtual assistant services. Headquarters Display: 135 E. 57th Street, 14th Floor, New York, NY 10022. Pricing & Engagement: Models: Name: Hourly pricing. Models: Best For: Clients seeking low-cost flexible outsourcing. Models: Description: The homepage publicly advertises services starting at $5/hour.. Models: Name: Weekly agent plan. Models: Best For: Clients looking for a recurring dedicated-agent arrangement. Models: Description: The pricing page shows weekly pricing for one agent, including $230 per week and $290 per week listings.. Summary: Public pricing information is available on GetCallers’ website, including a weekly agent plan and a $5/hour starting price claim. No public contract terms, minimum commitments, or enterprise engagement structures were verified.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services

Geography

Delivery Center Details: Centers: City: New York. Centers: Country: United States. Executive Summary: Summary: GetCallers is a New York-based cloud call center and virtual assistant provider founded in 2008, serving SMBs with inbound and outbound calling, lead generation, appointment setting, customer support, and administrative support services.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Mark Suleman. Executives: Title: CEO. Reputation & Reviews: Summary: Third-party review pages show generally positive public ratings, but the available review evidence is mixed across platforms and should be treated as platform-specific rather than universal.. Credentials: Detail: Public listing shown for getcallers.com.. Credentials: Rating: 4.6/5. Credentials: Platform: Trustpilot. Credentials: Detail: Public listing shows 236 reviews.. Credentials: Rating: 4.2/5. Credentials: Platform: Birdeye. Credentials: Detail: Public profile shows 10 verified reviews.. Credentials: Rating: 5.0/5. Credentials: Platform: UpCity. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: cloud-based technology.

Methodology

Getcallers's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 12 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://www.getcallers.com

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