Global Process Manager INC scorecard

Company Overview

Global Process Manager INC is a BPO company, founded in 2007, with approximately 250-499 employees. They specialize in Payroll Processing, Sales & Marketing, Finance & Accounting, Recruitment Process Outsourcing, Recruitment, Back Office. They serve the E-commerce & Retail industries.

The headquarters are located in Manila, Philippines. GPM delivers abroad range of solutions, including digital media design, payroll processing, ship management support, BPO, and management. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: professional. Voice: corporate. Voice: service-oriented. Client Value Proposition: Summary: GPM’s value proposition is a low-friction offshore setup in the Philippines with operational support across staffing, infrastructure, and back-office functions.. Value Points: Title: Lower setup burden. Value Points: Description: Clients can move work offshore without setting up a Philippine entity or building infrastructure from scratch.. Value Points: Title: Operational completeness. Value Points: Description: The service model includes HR, payroll, facilities, technology, and local support services.. Value Points: Title: Scalable support. Value Points: Description: Public materials emphasize a scalable talent pool and flexible office facilities.. Value Points: Title: Process and cost focus. Value Points: Description: Public descriptions reference cost competitiveness, best practices in talent acquisition and management, and process optimization.. Company Overview: Highlights: Operates from 17F Times Plaza, United Nations Avenue corner Taft Avenue, Ermita, Manila, Philippines.. Highlights: Describes its model as enabling clients to set up a Philippine-based virtual offshore operation.. Highlights: States it provides complete support services including recruitment, HR, payroll, facilities, technology, and project management.. Description: Global Process Manager Inc. (GPM) is a Manila-based BPO and offshore hosting provider within the Magsaysay Group, offering offshoring, outsourcing, and shared services center support.. Competitive Differentiators: Differentiators: Title: Hosted office model. Differentiators: Description: Enables clients to establish a Philippine-based offshore operation without forming a local legal entity or making major capital expenditures.. Differentiators: Title: Magsaysay group backing. Differentiators: Description: Positions itself as part of the MAGSAYSAY Group, which is presented as a long-established business group with related service capabilities.. Differentiators: Title: End-to-end operating support. Differentiators: Description: Combines staffing, HR,

Strengths

• Brand Profile: Voice: professional. Voice: corporate. Voice: service-oriented. (public_web; observed 2026-08-17)
• Client Value Proposition: Summary: GPM’s value proposition is a low-friction offshore setup in the Philippines with operational support across staffing, infrastructure, and back-office functions.. Value Points: Title: Lower setup burden. Value Points: Description: Clients can move work offshore without setting up a Philippine entity or building infrastructure from scratch.. Value Points: Title: Operational completeness. Value Points: Description: The service model includes HR, payroll, facilities, technology, and local support services.. Value Points: Title: Scalable support. Value Points: Description: Public. (public_web; observed 2026-08-17)
• Company Overview: Highlights: Operates from 17F Times Plaza, United Nations Avenue corner Taft Avenue, Ermita, Manila, Philippines.. Highlights: Describes its model as enabling clients to set up a Philippine-based virtual offshore operation.. Highlights: States it provides complete support services including recruitment, HR, payroll, facilities, technology, and project management.. Description: Global Process Manager Inc. (GPM) is a Manila-based BPO and offshore hosting provider within the Magsaysay Group, offering offshoring, outsourcing, and shared services center support.. (public_web; observed 2026-08-17)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-17)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-22)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-17)

Firmographics

GB100 score

Overall score: 48

• egs: 40.7
• growth: 56.5
• reputation: 50.4
• ai_readiness: 50
• market_footprint: 34
• digital_readiness: 54.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Global Process Manager INC's structured service taxonomy includes Payroll Processing, Sales & Marketing, Finance & Accounting, Recruitment Process Outsourcing, Recruitment, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator directory-listed BPO firms. Competitors: Evidence: The directory entry describes GPM as a BPO outsourcing firm and provides a comparative listing context.. Competitors: Relationship: alternative. Competitors: Name: Other Philippine outsourcing and offshore hosting providers. Competitors: Evidence: GPM’s public messaging emphasizes hosted office solutions, HR, payroll, accounting, IT support, and business process outsourcing.. Competitors: Relationship: direct. Positioning: BPO and offshore office hosting provider centered on Philippine-based virtual office setup and support services.. Market Signals: Public materials describe a broad outsourcing portfolio including finance and accounting, HR and payroll, IT software development and support, contact center management, data management, ship handling support, and business process optimization.. Market Signals: LinkedIn and Magsaysay sources both frame the company within the Philippine outsourcing/offshoring market.. Differentiators: Total office hosting / offshore office setup without requiring client capital expenditure is explicitly emphasized.. Differentiators: Backed by the Magsaysay Group heritage and positioned around end-to-end hosting. Key Firmographics: Sectors Display: Business process outsourcing. Sectors Display: Offshoring. Sectors Display: Shared services. Sectors Display: Human resources services. Sectors Display: Finance and accounting. Sectors Display: Marine payroll. Headquarters Display: 17F Times Plaza Building, United Nations Avenue corner Taft Avenue, Ermita, Manila, Philippines. Ownership Type Display: Affiliate of the MAGSAYSAY Group / private company. Pricing & Engagement: Models: Name: Hosted offshore office model. Models: Best For: Companies wanting a virtual Philippine-based offshore setup. Models: Description: Client uses GPM’s Philippine office hosting and support services to operate locally.. Models: Name: Outsourcing services model. Models: Best For: Organizations seeking back-office or process support. Models: Description: Project or function-based outsourcing across HR, payroll, finance, accounting, and related support services.. Summary: Public sources describe the engagement model as hosted office/offshoring support, but

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Manila. Centers: Model: offshore office hosting / outsourced delivery. Centers: Country: Philippines. Financial Health: Risk Factors: No public financial statements or funding/transaction disclosures were identified in the gathered sources.. Risk Factors: No revenue, profitability, or debt data were publicly verifiable from the available sources.. Overall Health: unknown. Hiring & Workforce Signals: Open Positions: Title: Not publicly listed. Workforce Signals: Workforce Note: Public pages indicate recruitment activity, but no active job listings were accessible in the gathered sources.. Workforce Signals: Recruitment Email: recruitment@gpm.com.ph. Workforce Signals: Job Application Instructions: Applicants are directed to email resumes to recruitment@gpm.com.ph.. Leadership & Executives: Executives: Name: Ilde C. Dimailig. Executives: Title: Assistant General Manager. Executives: Name: Maria Criselda S. Velayo. Executives: Title: General Manager. Executives: Name: Ma. Filipina M. Leaban. Executives: Title: Payroll & Benefits Manager. Reputation & Reviews: Summary: Public review and credential data is limited. Available directory and employment-profile sources identify the company and its service focus, but no consistent public rating was found in the gathered sources.. Credentials: Detail: Company profile is publicly listed, but no rating value was verified in the gathered source.. Credentials: Platform: JobStreet. Credentials: Detail: Directory listing confirms company identity and address details.. Credentials: Platform: NordCham membership directory. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Offshoring and offshore office hosting. Categories: Services: Virtual Philippine-based offshore office setup. Categories: Services: Office hosting services. Categories: Services: Full support for foreign and local companies without requiring CAPEX. Categories: Name: Business process outsourcing. Categories: Services: Business process management. Categories: Services:

Methodology

Global Process Manager INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 13 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Payroll Processing
• Sales & Marketing
• Finance & Accounting
• Recruitment Process Outsourcing
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.gpm.com.ph

Email: ilde.dimailig@magsaysay.com.ph

Phone: +63-2-752 1818

LinkedIn: http://www.linkedin.com/company/global-process-manager-inc

Frequently Asked Questions

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