Globalbilgi Turkey scorecard

Company Overview

Globalbilgi Turkey is a BPO company, founded in 1999, with approximately 10,001+ employees. They specialize in Customer Support. They serve the E-commerce & Retail industries.

They are one of Turkey’s largest communications agencies with over 10 thousand current employees. The organization trains these employees to not only become highly skilled in their fields of expertise but to also excel in customer service relations. The BPO dedicates its time and resources to developing a large and committed customer pool and providing those clients with high-quality contact center digital solutions. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: customer experience focused. Voice: technology-forward. Voice: corporate. Voice: service-oriented. Tagline: Unique customer experience as a technological solutions partner. Imagery Style: null. Client Value Proposition: Summary: The public site positions the company as a partner for delivering broad customer experience services through multiple channels and digital capabilities.. Value Points: Title: Omnichannel service delivery. Value Points: Description: Supports customer communication across phone, chat, and social media.. Value Points: Title: Customer experience specialization. Value Points: Description: Centers its offering on customer experience rather than general outsourcing.. Value Points: Title: Technological solutions orientation. Value Points: Description: States a vision to become a technological solutions partner that delivers unique experiences.. Company Overview: Highlights: Claims a vision to become a technological solutions partner that delivers unique experiences.. Highlights: States a focus on customer experience services.. Highlights: The company site highlights contact center services across phone, chat, and social media.. Description: Turkcell Global Bilgi is a customer experience and contact center services provider in Turkey, offering conventional and digital customer experience services.. Competitive Differentiators: Differentiators: Title: Digital and conventional CX focus. Differentiators: Description: The company describes its services as both conventional and digital overall customer experience services.. Differentiators: Title: Multi-channel customer communication. Differentiators: Description: The home page states it delivers customer communication across phone, chat, and social media.. Differentiators: Title: Industry recognition claim. Differentiators: Description: The home page states it ranked first in the Call Center Services category in the Top 500 IT Companies Research for the 14th time.. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Direct contact center/BPO competitor in customer experience services;

Strengths

• Brand Profile: Voice: customer experience focused. Voice: technology-forward. Voice: corporate. Voice: service-oriented. Tagline: Unique customer experience as a technological solutions partner. Imagery Style: null. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: The public site positions the company as a partner for delivering broad customer experience services through multiple channels and digital capabilities.. Value Points: Title: Omnichannel service delivery. Value Points: Description: Supports customer communication across phone, chat, and social media.. Value Points: Title: Customer experience specialization. Value Points: Description: Centers its offering on customer experience rather than general outsourcing.. Value Points: Title: Technological solutions orientation. Value Points: Description: States a vision to become a technological. (public_web; observed 2026-08-24)
• Company Overview: Highlights: Claims a vision to become a technological solutions partner that delivers unique experiences.. Highlights: States a focus on customer experience services.. Highlights: The company site highlights contact center services across phone, chat, and social media.. Description: Turkcell Global Bilgi is a customer experience and contact center services provider in Turkey, offering conventional and digital customer experience services.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 51

• egs: 44.1
• growth: 54.4
• reputation: 52.3
• ai_readiness: 50
• market_footprint: 51.4
• digital_readiness: 55.3

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Globalbilgi Turkey's structured service taxonomy includes Customer Support. Hiring & Workforce Signals: Open Positions: Title: Global Bilgi, Çağrı Merkezi Müşteri Temsilcisi – Tüm Türkiye. Open Positions: Location: Tüm Türkiye, Turkey. Open Positions: Seniority: entry. Open Positions: Department: Call Center / Customer Service. Workforce Signals: Notes: LinkedIn jobs page shows recent openings in multiple Turkish cities including Ankara, Istanbul, Izmir, Edirne, and Bursa.. Workforce Signals: Notes: Career site/profile snippet claims 6000+ employees.. Workforce Signals: Linkedin Followers: 207710. Workforce Signals: Employee Count Claimed: 6000+. Reputation & Reviews: Summary: Public employee-review pages show mixed-to-moderate ratings, but these reflect employee sentiment rather than client references or audited service quality.. Credentials: Detail: Turkey employee reviews page shows an overall rating of 2.9 based on 229-230 reviews, with sub-ratings around 2.6-2.9.. Credentials: Rating: 2.9/5. Credentials: Platform: Indeed. Credentials: Detail: Glassdoor page shows a 3.6/5 employee rating based on 82 company reviews and 53% recommending the company to a friend.. Credentials: Rating: 3.6/5. Credentials: Platform: Glassdoor. Employee & Client Sentiment: Red Flags: Glassdoor review snippets mention work-life balance as a common concern.. Red Flags: Recommendation rate is 53%, which is only slightly above neutral.. Green Flags: Glassdoor rating is 3.6/5, suggesting generally mixed-to-positive employee sentiment.. Green Flags: Review snippets mention management, career development, and benefits among positives.. Sentiment Trend: stable. Sentiment Themes: Score: 3.6. Sentiment Themes: Theme: overall employee rating. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: 3.6 out of 5 stars. Sentiment Themes: Key Phrases: 53% would recommend to a friend. Sentiment Themes: Key Phrases: management. Sentiment Themes: Key Phrases: career development. Sentiment Themes: Key Phrases: benefits. Sentiment Themes: Key Phrases: work life balance. Employee Satisfaction: mixed. Services & Offerings: Categories: Name: Customer experience. Categories: Services: Conventional customer experience services. Categories: Services: Digital

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: İstanbul. Centers: Country: Turkey. Centers: City: İzmir. Centers: Country: Turkey. Centers: City: Edirne. Centers: Country: Turkey. Centers: City: Bursa. Centers: Country: Turkey. Centers: City: Ankara. Centers: Country: Turkey. Key Firmographics: Founded Year: 1999. Sectors Display: Customer Experience. Headquarters Display: Head Office, Asmalı Mescit Mahallesi Meşrutiyet Caddesi No: 71 Beyoğlu/İstanbul, Turkey. Executive Summary: Summary: Turkcell Global Bilgi appears to be a Turkey-based customer experience/BPO provider focused on conventional and digital customer experience and contact center operations.. Financial Health: Overall Health: unknown. Recent News: Articles: Date: 2024-01-18. Articles: Title: Turkcell Global Bilgi Delivers 5500 Training Programmes in 18000 Classrooms in One Year. Articles: Source: Turkcell Global Bilgi. Articles: Summary: The company said it ran 5,500 training programmes in 18,000 classrooms and strengthened digital skills and career development for 16,000 employees.. Tech Stack & Tools: Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: Customer Management Platform. Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: Customer Engagement Platform. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Corpix. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Tellia: AI Agent. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Social Sniffer. Ai Capabilities: AI-powered data entry. Ai Capabilities: automatic email/request categorization. Ai Capabilities: automatic translation of incoming emails. Ai Capabilities: AI-driven case classification recommendations. Ai Capabilities: AI-powered sentiment analysis. Ai Capabilities: gender prediction. Ai Capabilities: CX measurement. Ai Capabilities: relevant/irrelevant content detection. Proprietary Tech: Corpix. Proprietary Tech: Tellia. Proprietary Tech: Sniffer. Asset Fact Document Signal: Role: other_document. Statement: obtained within the scope of services offered by Global

Methodology

Globalbilgi Turkey's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 34 distinct source URLs and retained 33 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.globalbilgi.com.tr/en/

Email: ua.office@globalbilgi.com.ua

Phone: 90 216 633 11 11

LinkedIn: https://www.linkedin.com/company/turkcellglobalbilgi/?originalSubdomain=tr

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