Globalkom Online scorecard

Company Overview

Globalkom Online is a BPO company headquartered in Bulevar Mihaila Pupina 115E, 11070, Belgrade, Serbia, founded in 2023, with approximately 600 employees.

Executive summary

Brand Profile: Voice: people-first. Voice: flexible. Voice: high-quality. Voice: customer-support oriented. Imagery Style: No public visual kit or brand guide was verifiable from the available sources.. Client Value Proposition: Summary: Globalkom Online presents itself as a flexible outsourcing partner that helps clients maintain customer support coverage, scale operations, and focus on core business functions.. Value Points: Title: Operational coverage. Value Points: Description: Round-the-clock support is positioned as a way to keep client operations active across time zones.. Value Points: Title: Flexible support model. Value Points: Description: Messaging emphasizes adaptable outsourcing designed around client needs.. Value Points: Title: Customer experience focus. Value Points: Description: The company highlights coordinated support across multiple communication channels.. Company Overview: Highlights: Founded in 2013. Highlights: Headquartered in Belgrade, Serbia. Highlights: Positioned as an outsourcing and business consulting/services provider. Highlights: Public materials emphasize 24/7 support and flexible outsourcing. Description: Globalkom Online is an outsourcing company associated with Globalkom, focused on customer support and staffing solutions, with public materials emphasizing flexible, high-quality support and industry-specific outsourcing.. Competitive Differentiators: Differentiators: Title: 24/7 support coverage. Differentiators: Description: Public pages state operations run around the clock across time zones, which supports continuous service availability.. Differentiators: Title: Industry-specific specialization. Differentiators: Description: The company highlights dedicated support for transportation and e-commerce, suggesting vertical-oriented service delivery.. Differentiators: Title: European headquarters location. Differentiators: Description: Belgrade, Serbia is presented as a strategic location for global client support.. Differentiators: Title: Flexible outsourcing approach. Differentiators: Description: Public messaging emphasizes flexible, high-quality outsourcing rather than a one-size-fits-all model.. Key Firmographics: Founded Year: 2013. Sectors Display: Business process outsourcing. Sectors

Strengths

• Brand Profile: Voice: people-first. Voice: flexible. Voice: high-quality. Voice: customer-support oriented. Imagery Style: No public visual kit or brand guide was verifiable from the available sources.. (public_web; observed 2026-05-12)
• Client Value Proposition: Summary: Globalkom Online presents itself as a flexible outsourcing partner that helps clients maintain customer support coverage, scale operations, and focus on core business functions.. Value Points: Title: Operational coverage. Value Points: Description: Round-the-clock support is positioned as a way to keep client operations active across time zones.. Value Points: Title: Flexible support model. Value Points: Description: Messaging emphasizes adaptable outsourcing designed around client needs.. Value Points: Title: Customer experience focus. Value Points: Description: The. (public_web; observed 2026-08-03)
• Company Overview: Highlights: Founded in 2013. Highlights: Headquartered in Belgrade, Serbia. Highlights: Positioned as an outsourcing and business consulting/services provider. Highlights: Public materials emphasize 24/7 support and flexible outsourcing. Description: Globalkom Online is an outsourcing company associated with Globalkom, focused on customer support and staffing solutions, with public materials emphasizing flexible, high-quality support and industry-specific outsourcing.. (public_web; observed 2025-09-15)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-05-12)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-09-15)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-03)

Firmographics

GB100 score

Overall score: 46

• egs: 32.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 46
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Global Com BPO Services. Competitors: Evidence: A separate public domain with a similar name and overlapping BPO/contact-center positioning was surfaced, but no direct relationship was verified.. Competitors: Relationship: adjacent. Competitors: Name: Outsource Accelerator directory peers. Competitors: Evidence: Listed alongside other BPO providers in a public directory profile.. Competitors: Relationship: direct. Positioning: A Serbia-based BPO/contact center provider focused on customer support for transportation, e-commerce, healthcare, and gaming, with 24/7 multilingual service claims.. Market Signals: Public site emphasizes BPO outsourcing services in Belgrade, Serbia. Market Signals: Career page indicates active hiring across support and operations roles. Market Signals: Directory profile reports a public company listing with stated staffing scale. Differentiators: 24/7 availability. Differentiators: Belgrade-based European delivery. Differentiators: industry-specific support for transportation, healthcare, gaming, and e-commerce. Differentiators: omnichannel customer care claims. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Phone support. Categories: Services: Email support. Categories: Services: Live chat support. Categories: Services: Social media support. Categories: Services: 24/7 coverage. Categories: Name: Outsourcing solutions. Categories: Services: Flexible outsourcing support. Categories: Services: Staffing support. Categories: Services: Industry-specific outsourcing. Categories: Name: Industry-specific BPO. Categories: Services: Limo, taxi, and ground transportation support. Categories: Services: E-commerce support. Executive Summary: Summary: Publicly available information indicates Globalkom Online operates as an outsourcing provider based in Belgrade, Serbia, with a history dating to 2013 and a service emphasis on customer support, staffing, and industry-tailored outsourcing.. Delivery Center Details: Centers: City: Belgrade. Centers: Model: Office. Centers: Country: Serbia. Centers: City: Novi Sad. Centers: Model: Office. Centers: Country: Serbia. Centers: City: Remote. Centers: Model: Remote. Centers: Country: Unknown. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Open

Geography

The public profile records headquarters as Bulevar Mihaila Pupina 115E, 11070, Belgrade, Serbia. Countries listed in the structured record include North Macedonia, Serbia. Leadership & Executives: Executives: Name: Miša Mitrović. Executives: Title: Director. Asset Logo: Visibility: public.

Methodology

Globalkom Online's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://globalkom.com/

Email: -

Phone: -

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes