Hands Working Virtually BPO scorecard

Company Overview

Hands Working Virtually BPO is a BPO company, founded in 2013, with approximately 50-99 employees. They specialize in Email Support, Data Entry & Processing. They serve the E-commerce & Retail industries.

Hands Working Virtually is dedicated to its mission of providing businesses with efficient BPO solutions through a qualified and remote team specialized in customer-facing roles. The organization delivers all-in-one solutions for a range of industries, including eCommerce, health and wellness, law firms, and back office. Since its founding in 2013, Hands Working Virtually has grown to include 51-200 employees and has a most recent reported revenue of $8.8 million. All team members have three or more years of call center experience and are trained to effectively and efficiently provide BPO solutions such as phone and email support, live chat, social media management, and more. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: growth-focused. Voice: solution-oriented. Tagline: We power your growth from virtual office solutions to full-scale contact center operations.. Imagery Style: Corporate BPO/outsourcing presentation with emphasis on remote team scale and service coverage.. Client Value Proposition: Summary: Hands Working Virtually positions itself as a flexible outsourcing partner that can manage customer-facing communications and operational workflows so clients can scale without building all functions in-house.. Value Points: Title: Operational flexibility. Value Points: Description: Clients can access remote support across multiple functions without locking into a narrow service model.. Value Points: Title: Customer experience support. Value Points: Description: The company offers phone, email, live chat, and quality monitoring services for external communication channels.. Value Points: Title: Back-office efficiency. Value Points: Description: Services such as data entry, order processing, inventory management, and marketplace management support internal operations.. Value Points: Title: Industry-tailored delivery. Value Points: Description: Public pages emphasize customized support for verticals including eCommerce, healthcare, legal, and hospitality.. Company Overview: Tagline: We power your growth from virtual office solutions to full-scale contact center operations.. Highlights: Offers virtual office, contact center, back office, and hybrid solutions.. Highlights: Publicly describes a global team operating across the United States, Saint Lucia, Jamaica, and the Philippines.. Highlights: Website and third-party profiles indicate work across eCommerce, healthcare, law firms, hospitality, fashion and beauty, and other sectors.. Description: Hands Working Virtually, Inc. is a business process outsourcing company offering virtual office, contact center, back office, and hybrid outsourcing solutions. Public sources indicate it serves businesses with remote, multi-location teams and supports customer-facing and operational

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: growth-focused. Voice: solution-oriented. Tagline: We power your growth from virtual office solutions to full-scale contact center operations.. Imagery Style: Corporate BPO/outsourcing presentation with emphasis on remote team scale and service coverage.. (public_web; observed 2026-08-07)
• Client Value Proposition: Summary: Hands Working Virtually positions itself as a flexible outsourcing partner that can manage customer-facing communications and operational workflows so clients can scale without building all functions in-house.. Value Points: Title: Operational flexibility. Value Points: Description: Clients can access remote support across multiple functions without locking into a narrow service model.. Value Points: Title: Customer experience support. Value Points: Description: The company offers phone, email, live chat, and quality monitoring services for external communication channels... (public_web; observed 2026-08-26)
• Company Overview: Tagline: We power your growth from virtual office solutions to full-scale contact center operations.. Highlights: Offers virtual office, contact center, back office, and hybrid solutions.. Highlights: Publicly describes a global team operating across the United States, Saint Lucia, Jamaica, and the Philippines.. Highlights: Website and third-party profiles indicate work across eCommerce, healthcare, law firms, hospitality, fashion and beauty, and other sectors.. Description: Hands Working Virtually, Inc. is a business process outsourcing company offering virtual office,. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 44

• egs: 38.4
• growth: 50
• reputation: 50.4
• ai_readiness: 50
• market_footprint: 30.1
• digital_readiness: 47.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Hands Working Virtually BPO's structured service taxonomy includes Email Support, Data Entry & Processing. Competitive Differentiators: Differentiators: Title: Distributed global delivery footprint. Differentiators: Description: Public profiles describe teams in the United States, Saint Lucia, Jamaica, and the Philippines, supporting onshore, nearshore, and offshore coverage.. Differentiators: Title: Flexible month-to-month engagement. Differentiators: Description: Third-party directory information states services are offered month-to-month, allowing clients to scale hours up or down with less commitment.. Differentiators: Title: Multi-industry specialization. Differentiators: Description: Public pages highlight tailored support for eCommerce, healthcare, law firms, hospitality, fashion and beauty, property management, and related sectors.. Differentiators: Title: Broad service mix across front office and back office. Differentiators: Description: The company combines customer-facing support with operational services such as data entry, order processing, inventory management, and social media management.. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: Directory listing describes comparable outsourced contact center and back-office services.. Competitors: Relationship: direct. Competitors: Name: Clutch-listed customer support outsourcing firms. Competitors: Evidence: Clutch profile categorizes the company among customer support outsourcing providers.. Competitors: Relationship: direct. Competitors: Name: Upwork agency service providers. Competitors: Evidence: Upwork profile presents similar outsourced customer support and back-office capabilities.. Competitors: Relationship: adjacent. Positioning: A remote-first BPO provider focused on virtual office, contact center, back-office, and hybrid support for customer-facing and operational functions.. Market Signals: Public profiles emphasize 24/7 multichannel support and month-to-month scalability.. Market Signals: Industry coverage mentioned in public sources includes eCommerce, healthcare, law firms, wellness, short-term rentals, SaaS, and back office.. Differentiators: Multi-region delivery footprint across the United States, Saint Lucia, Jamaica, and the Philippines.. Differentiators: Service mix spans virtual office, contact center, back office, and hybrid solutions.. Differentiators: Public careers page lists a broad mix. Key Firmographics: Founded Year: 2013. Sectors Display: eCommerce. Sectors Display: Healthcare. Sectors Display: Law

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Palm Desert. Centers: Model: HQ. Centers: Country: United States. Centers: City: Castries. Centers: Model: delivery center. Centers: Country: Saint Lucia. Centers: City: Kingston. Centers: Model: delivery center. Centers: Country: Jamaica. Centers: City: Pasay. Centers: Model: delivery center. Centers: Country: Philippines. Services & Offerings: Categories: Name: Contact Center Solutions. Categories: Services: Phone support. Categories: Services: Email handling. Categories: Services: Live chat. Categories: Services: Outbound phone support. Categories: Services: Technical support. Categories: Services: Escalations and retention. Categories: Services: Quality call/email monitoring. Categories: Name: Back Office Solutions. Categories: Services: Data entry. Categories: Services: Order processing. Categories: Services: Content moderation. Categories: Services: Community management. Categories: Services: Virtual assistant support. Categories: Services: Executive assistant support. Categories: Services: Inventory management. Categories: Services: Marketplace management. Categories: Name: Virtual Office Solutions. Categories: Services: Virtual office support. Categories: Services: Administrative support. Categories: Services: Flexible remote staffing. Categories: Name: Hybrid Solutions. Categories: Services: Customized multi-function outsourcing. Categories: Services: Combined customer-facing and back-office support. Categories: Name: Industry-Specific Support. Categories: Services: eCommerce support. Categories: Services: Healthcare support. Categories: Services: Law firm support. Categories: Services: Hospitality and tourism support. Categories: Services: Fashion and beauty support. Categories: Services: Property management and rentals support. Categories: Services: Social media. Executive Summary: Summary: Hands Working Virtually appears to be a mid-market BPO provider focused on remote customer support and business operations services, with public positioning around flexible, end-to-end outsourcing and multi-industry support. Public listings also suggest a U.S. headquarters in Palm Desert, California, with distributed operations in the Caribbean and Philippines.. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Open Positions:

Methodology

Hands Working Virtually BPO's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 12 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Email Support
• Data Entry & Processing

Industries Served

• E-commerce & Retail

Contact

Website: https://handsworkingvirtually.com/

Email: mlacy@handsworkingvirtually.com

Phone: (760) 459-8138

LinkedIn: https://www.linkedin.com/company/handsworkingvirtually

Frequently Asked Questions

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