Hartley And Associates scorecard

Company Overview

Hartley And Associates is a BPO company, founded in 1979, with approximately 1-49 employees. They serve the E-commerce & Retail industries.

All calls are handled by highly trained staff using advanced technology, with no outsourcing or offshore operations. Hartley and Associates supports a wide range of industries, providing customized call-handling solutions for businesses of all sizes. This premier organization proudly serves medical offices, in-home care providers, hospice care centers, dental practices, veterinary clinics, legal firms, and government agencies. Trades and service-based industries, such as construction, plumbing, HVAC, electrical, painting, siding, roofing, landscaping, handyman solutions, and property management, also depend on Hartley for consistent, high-quality communication support. Clients value the organization’s ability to adapt to their unique workflows while maintaining a professional image that aligns with their brand. In addition to English, Hartley and Associates delivers 24/7 bilingual Spanish-language support, with other languages available upon request. Whether supporting a solo practitioner or a growing enterprise, Hartley and Associates delivers responsive, accurate, and courteous answering solutions that reflect each client’s standards and priorities. The result is stronger customer connections and more efficient business operations. Businesses across the United States rely on the organization to manage their calls with professionalism, precision, and a friendly voice—24/7, 365 days a year. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: reassuring. Voice: service-oriented. Client Value Proposition: Summary: Hartley and Associates positions itself as a live answering and inbound call-center partner for businesses that need reliable coverage, emergency routing, and customer communication support without offshore call handling.. Value Points: Title: Always-on coverage. Value Points: Description: Promotes 24/7/365 live answering for businesses that need after-hours and emergency call handling.. Value Points: Title: Operational flexibility. Value Points: Description: Offers services such as overflow handling, dispatch, appointment setting, and business continuity support.. Value Points: Title: Industry-tailored support. Value Points: Description: Maintains vertical-specific messaging for multiple sectors, suggesting customized call handling by industry.. Value Points: Title: Cost-conscious entry point. Value Points: Description: A third-party listing reports plans starting at $65 per month for 50 staff minutes, though this should be treated as a marketplace listing rather than a direct company price sheet.. Company Overview: Highlights: 24/7/365 answering and call-center coverage. Highlights: Inbound call center and answering-service focus. Highlights: Industries served include medical, dental, veterinary, HVAC, property management, and more. Highlights: States calls are not sent offshore. Description: Hartley and Associates is a Santa Rosa, California-based answering service and inbound call center provider that emphasizes 24/7/365 coverage and states it does not send calls offshore.. Competitive Differentiators: Differentiators: Title: 24/7/365 live coverage. Differentiators: Description: The company states it provides answering services every day of the year and highlights continuous availability for urgent and after-hours calls.. Differentiators: Title: Domestic call handling. Differentiators: Description: The website says calls are not sent offshore, which may appeal to buyers seeking U.S.-based handling.. Differentiators: Title: Multi-industry

Strengths

• Brand Profile: Voice: professional. Voice: reassuring. Voice: service-oriented. (public_web; observed 2026-08-26)
• Client Portfolio: Industry Concentration: Medical. Industry Concentration: Dental. Industry Concentration: Veterinary. Industry Concentration: HVAC. Industry Concentration: Property Management. Industry Concentration: Construction Trades. Industry Concentration: In-Home Care. Industry Concentration: Law Offices. Industry Concentration: IT Support. Industry Concentration: Private Security. Industry Concentration: Disaster Restoration. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Hartley and Associates positions itself as a live answering and inbound call-center partner for businesses that need reliable coverage, emergency routing, and customer communication support without offshore call handling.. Value Points: Title: Always-on coverage. Value Points: Description: Promotes 24/7/365 live answering for businesses that need after-hours and emergency call handling.. Value Points: Title: Operational flexibility. Value Points: Description: Offers services such as overflow handling, dispatch, appointment setting, and business continuity support.. Value Points: Title:. (public_web; observed 2026-05-30)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-03-21)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-05-30)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 42

• egs: 44.7
• growth: 43.9
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.8
• digital_readiness: 40.3

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Industry Concentration: Medical. Industry Concentration: Dental. Industry Concentration: Veterinary. Industry Concentration: HVAC. Industry Concentration: Property Management. Industry Concentration: Construction Trades. Industry Concentration: In-Home Care. Industry Concentration: Law Offices. Industry Concentration: IT Support. Industry Concentration: Private Security. Industry Concentration: Disaster Restoration. Competitive Landscape: Competitors: Name: null. Competitors: Relationship: adjacent. Positioning: 24/7 live answering, virtual receptionist, and BPO/call-center support for industry-specific inbound communications.. Market Signals: Serves several verticals with emergency/after-hours call coverage. Market Signals: Positions around overflow, dispatch, and customer support outsourcing. Differentiators: States it does not send calls offshore. Differentiators: Offers 24/7/365 live answering. Differentiators: Emphasizes industry-specific call handling and emergency dispatch protocols. Pricing & Engagement: Models: Name: Service plans. Models: Best For: Businesses needing flexible answering-service coverage. Models: Description: The company says it offers a variety of plans to fit different needs.. Models: Name: Quoted engagement. Models: Best For: Buyers with custom call-volume or workflow requirements. Models: Description: A third-party directory indicates customers can request a customized quote through the website or by phone.. Models: Name: Entry-level monthly plan. Models: Best For: Small businesses seeking a low-cost starting point. Models: Description: A third-party listing reports pricing starting at $65 per month for 50 staff minutes; this is not verified directly on the company website.. Summary: Public pricing is limited. The company says it offers a variety of service plans, and a third-party directory reports a starting price, but no detailed rate card or contract structure was publicly verified.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Answering Services. Categories: Services: 24-hour answering service. Categories: Services: After-hours answering service. Categories: Services: Bilingual answering service. Categories: Services: Call overflow answering service. Categories: Services:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Santa Rosa. Centers: Country: United States. Key Firmographics: Sectors Display: Medical. Sectors Display: Dental. Sectors Display: Veterinary. Sectors Display: HVAC. Sectors Display: Property Management. Sectors Display: In-home care. Sectors Display: Law offices. Sectors Display: Construction trades. Sectors Display: IT support. Sectors Display: Private security. Sectors Display: Disaster restoration. Headquarters Display: Santa Rosa, California, United States (HQ). Executive Summary: Summary: Hartley and Associates appears to be a U.S.-based business answering service and inbound call center provider serving multiple industries with 24/7 live coverage, bilingual support, and a range of call handling and lead management services.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Cheri Tamo. Executives: Title: President. Reputation & Reviews: Summary: Public reputation data is limited in the sources reviewed. BBB identifies the company as not accredited, while a review site indicates it is open 24/7 and shows six reviews, but a numeric rating was not verifiable from the available snippet.. Credentials: Detail: BBB profile states Hartley and Associates is not a BBB Accredited Business.. Credentials: Rating: Not BBB Accredited. Credentials: Platform: BBB. Credentials: Detail: Review listing indicates the business is open 24/7 and shows 6 reviews, but no verified numeric rating was available in the snippet.. Credentials: Platform: Birdeye.

Methodology

Hartley And Associates's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://hartley-associates.com/

Email: info@hartley-associates.com

Phone: 707-526-9950

LinkedIn: http://www.linkedin.com/company/hartley-and-associates

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes