Hayleys Business Solutions International Hayleys Group BPO Shared Services Sector scorecard

Company Overview

Hayleys Business Solutions International Hayleys Group BPO Shared Services Sector is a BPO company, founded in 2008, with approximately 100-249 employees. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: professional. Voice: solution-oriented. Voice: corporate. Voice: value-focused. Imagery Style: Corporate service branding with business-process and team-oriented messaging.. Client Value Proposition: Summary: HBSI presents itself as a scalable outsourcing partner for SMEs through large corporates, emphasizing cost efficiency, compliance, accuracy, and end-to-end support across finance, tax, payroll, and digital services.. Value Points: Title: Operational efficiency. Value Points: Description: Finance, payroll, and outsourcing services are framed as ways to improve accuracy, save time, and reduce cost.. Value Points: Title: Compliance support. Value Points: Description: Tax, audit support, and payroll offerings are positioned around regulatory compliance and reporting.. Value Points: Title: Scalable service mix. Value Points: Description: The company describes a suite of services suitable for small, medium, and large businesses globally.. Company Overview: Highlights: Subsidiary of Hayleys PLC / Hayleys Group. Highlights: Operates in BPO and shared services. Highlights: Publishes service lines spanning finance, payroll, tax, audit support, due diligence, procurement, and IT/digital services. Description: Hayleys Business Solutions International (HBSI) is the business process outsourcing and shared services arm associated with Hayleys PLC/Hayleys Group, providing BPO, KPO, and related back-office support services to SME and corporate clients.. Competitive Differentiators: Differentiators: Title: Hayleys Group backing. Differentiators: Description: Positioned as the dedicated BPO arm of Hayleys PLC/Hayleys Group, which is presented as Sri Lanka’s largest conglomerate.. Differentiators: Title: Broad back-office and digital scope. Differentiators: Description: Service breadth spans finance, payroll, tax, audit support, due diligence, procurement-related support, software, web, and digital marketing.. Differentiators: Title: Shared services experience. Differentiators: Description: The company states it has supported the establishment of shared service centers

Strengths

• Brand Profile: Voice: professional. Voice: solution-oriented. Voice: corporate. Voice: value-focused. Imagery Style: Corporate service branding with business-process and team-oriented messaging.. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: HBSI presents itself as a scalable outsourcing partner for SMEs through large corporates, emphasizing cost efficiency, compliance, accuracy, and end-to-end support across finance, tax, payroll, and digital services.. Value Points: Title: Operational efficiency. Value Points: Description: Finance, payroll, and outsourcing services are framed as ways to improve accuracy, save time, and reduce cost.. Value Points: Title: Compliance support. Value Points: Description: Tax, audit support, and payroll offerings are positioned around regulatory compliance and reporting... (public_web; observed 2026-08-26)
• Company Overview: Highlights: Subsidiary of Hayleys PLC / Hayleys Group. Highlights: Operates in BPO and shared services. Highlights: Publishes service lines spanning finance, payroll, tax, audit support, due diligence, procurement, and IT/digital services. Description: Hayleys Business Solutions International (HBSI) is the business process outsourcing and shared services arm associated with Hayleys PLC/Hayleys Group, providing BPO, KPO, and related back-office support services to SME and corporate clients.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 45

• egs: 39.7
• growth: 50
• reputation: 53.8
• ai_readiness: 50
• market_footprint: 31.6
• digital_readiness: 43.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Outsource Accelerator listed BPO providers. Competitors: Evidence: Comparable outsourced services and market directory presence.. Competitors: Relationship: direct. Competitors: Name: Other Sri Lankan BPO/KPO providers. Competitors: Evidence: Hayleys positions HBSI among local and global BPO competitors in Sri Lanka.. Competitors: Relationship: direct. Positioning: A Hayleys Group-backed Sri Lankan BPO/KPO and shared services provider focused on finance, accounting, payroll, tax support, audit support, due diligence, software development, website development, digital marketing, and procurement outsourcing.. Market Signals: Established in 2008. Market Signals: Only local BPO claimed to have provided consultancy and hands-on support to establish three shared service centers across apparel and insurance industries. Market Signals: Global-client orientation. Market Signals: 24/7 customer service claim on Hayleys corporate pages. Differentiators: Hayleys Group affiliation. Differentiators: shared-services and BPO combination. Differentiators: cross-industry back-end service coverage. Differentiators: consultancy support for shared service center setup. Differentiators: broad service mix including digital and software services. Delivery Center Details: Centers: City: Colombo. Centers: Model: shared services / BPO. Centers: Country: Sri Lanka. Key Firmographics: Founded Year: 2008. Sectors Display: BPO. Sectors Display: KPO. Sectors Display: Shared Services. Sectors Display: Finance & Accounting. Sectors Display: Payroll. Sectors Display: Tax Support. Sectors Display: IT Services. Sectors Display: Digital Marketing. Headquarters Display: No 25, Foster Lane, Colombo 10, Sri Lanka. Ownership Type Display: Fully owned subsidiary of Hayleys PLC. Recent News: Articles: Date: 2025-05-12. Articles: Title: HBSI news and events page. Articles: Source: HBSI. Articles: Summary: Public company news page listing service categories and digital portfolio items, but no clearly dated standalone news articles were available in the source snippet.. Articles: Date: 2025-07-09. Articles: Title: Hayleys annual report Others sector note. Articles: Source: Hayleys PLC. Articles: Summary: Annual report

Geography

Countries listed in the structured record include -. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Rukshani Malewana. Executives: Title: Chief Executive Officer. Reputation & Reviews: Credentials: Detail: Directory profile lists the company as private, founded in 2008, with 100-249 seats/staff and an estimated revenue band of $5M-$10M; no independently verified public review score was provided in the source used.. Credentials: Platform: Outsource Accelerator. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: BPO/KPO Services. Categories: Services: Finance & Accounting. Categories: Services: Private & Corporate Tax Support. Categories: Services: External Audit Support Services. Categories: Services: Corporate Due Diligence. Categories: Services: Payroll. Categories: Services: Transitions & Consultancy. Categories: Name: ITO Services. Categories: Services: Software Development. Categories: Services: Website Design & Development. Categories: Services: Digital Marketing. Categories: Name: Digital Portfolio. Categories: Services: Web Development. Categories: Services: UI/UX Designs. Categories: Services: Custom Plugin Development. Categories: Services: Software Solutions. Categories: Services: Creative Designs. Executive Summary: Summary: HBSI is a Sri Lanka-based BPO/shared services provider within the Hayleys Group, offering finance and accounting, payroll, tax support, audit support, due diligence, transitions and consultancy, procurement outsourcing, software and website development, and digital marketing services.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Microsoft 365/Google Workspace. Ai Capabilities: null. Asset Logo: Visibility: public.

Methodology

Hayleys Business Solutions International Hayleys Group BPO Shared Services Sector's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://hayleysbpo.com/

Email: -

Phone: 94112628800

Frequently Asked Questions

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