Heloo Croatia scorecard

Company Overview

Heloo Croatia is a BPO company, founded in 2017, with approximately 1-49 employees. They specialize in Back Office. They serve the E-commerce & Retail industries.

The organization also dedicates time to ensuring its core value of human care is provided for its employees to promote a happy and motivated culture. Founded in 2017, Heloo’s leaders started as customer care agents themselves, so they understand the intricacies and the importance of “genuine human care” needed to provide exceptional customer BPO solutions. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Client Value Proposition: Summary: Heloo’s public value proposition centers on providing professional customer service outsourcing and digital customer experience support for clients worldwide.. Value Points: Title: Customer experience support. Value Points: Description: Public descriptions emphasize reliable customer service and digital customer experience delivery.. Value Points: Title: Omnichannel handling. Value Points: Description: Support is described across chat, email, phone, app, and social channels.. Value Points: Title: International language capability. Value Points: Description: Public job listings suggest multilingual operations and work across several European languages.. Company Overview: Highlights: Headquartered in Zagreb, Croatia. Highlights: Operates in customer service outsourcing / BPO. Highlights: Public directory listings indicate multilingual customer support and call center work. Description: Heloo is a Croatia-based customer service outsourcing/BPO provider headquartered in Zagreb. Public directory sources describe it as a customer service outsourcing partner and digital customer experience provider.. Competitive Differentiators: Differentiators: Title: Multichannel customer experience delivery. Differentiators: Description: Public sources describe support across live chat, email, phone, mobile app, and social media.. Differentiators: Title: Croatia-based multilingual staffing model. Differentiators: Description: Job and directory pages indicate hiring in Croatia and neighboring countries, with roles for multiple languages including German and Finnish.. Differentiators: Title: TaskUs affiliation. Differentiators: Description: Public sources indicate Heloo was acquired by TaskUs and is referenced in some listings as TaskUs / heloo powered by TaskUs.. Competitive Landscape: Competitors: Name: TaskUs. Competitors: Evidence: TaskUs acquired heloo in 2022 and the brand is now described as formerly heloo powered by TaskUs.. Competitors: Relationship: alternative. Competitors: Name: Other Croatia BPO providers. Competitors: Evidence: Clutch lists heloo among BPO companies in Croatia,

Strengths

• Client Value Proposition: Summary: Heloo’s public value proposition centers on providing professional customer service outsourcing and digital customer experience support for clients worldwide.. Value Points: Title: Customer experience support. Value Points: Description: Public descriptions emphasize reliable customer service and digital customer experience delivery.. Value Points: Title: Omnichannel handling. Value Points: Description: Support is described across chat, email, phone, app, and social channels.. Value Points: Title: International language capability. Value Points: Description: Public job listings suggest multilingual operations and. (public_web; observed 2026-08-25)
• Company Overview: Highlights: Headquartered in Zagreb, Croatia. Highlights: Operates in customer service outsourcing / BPO. Highlights: Public directory listings indicate multilingual customer support and call center work. Description: Heloo is a Croatia-based customer service outsourcing/BPO provider headquartered in Zagreb. Public directory sources describe it as a customer service outsourcing partner and digital customer experience provider.. (public_web; observed 2026-08-25)
• Competitive Differentiators: Differentiators: Title: Multichannel customer experience delivery. Differentiators: Description: Public sources describe support across live chat, email, phone, mobile app, and social media.. Differentiators: Title: Croatia-based multilingual staffing model. Differentiators: Description: Job and directory pages indicate hiring in Croatia and neighboring countries, with roles for multiple languages including German and Finnish.. Differentiators: Title: TaskUs affiliation. Differentiators: Description: Public sources indicate Heloo was acquired by TaskUs and is referenced in some listings as TaskUs / heloo powered. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-10-02)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-11-04)

Firmographics

GB100 score

Overall score: 47

• egs: 36.8
• growth: 56.5
• reputation: 55.2
• ai_readiness: 50
• market_footprint: 30.4
• digital_readiness: 55.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Heloo Croatia's structured service taxonomy includes Back Office. Key Firmographics: Founded Year: 2017. Sectors Display: Business Process Outsourcing. Sectors Display: Customer Service Outsourcing. Sectors Display: Call Center Services. Headquarters Display: Zagreb, Croatia. Employee Count Display: 250-999 (public directory estimate); 760 total employees in one private-company profile. Ownership Type Display: Private; public sources also indicate acquisition by TaskUs in 2022. Recent News: Articles: Date: 2025-11-04. Articles: Title: U.S. TaskUs takes over Croatia's heloo. Articles: Source: SeeNews. Articles: Summary: Reports that TaskUs acquired Heloo, expanding its global operations and European language capabilities.. Reputation & Reviews: Summary: Public review and credential data are limited. One directory lists Heloo as not yet reviewed on Clutch, while another source attributes positive client feedback to professionalism and on-time delivery but does not provide a public platform rating.. Credentials: Detail: Listed in Croatia BPO rankings without a public review score.. Credentials: Rating: Not yet reviewed. Credentials: Platform: Clutch. Credentials: Detail: Credit-risk style rating is available, but this is not a client review score.. Credentials: Rating: B2. Credentials: Platform: martini.ai. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support outsourcing. Categories: Services: Live chat support. Categories: Services: Email support. Categories: Services: Phone support. Categories: Services: Mobile app support. Categories: Services: Social media support. Categories: Name: Call center services. Categories: Services: Inbound customer care. Categories: Services: Customer communication handling. Categories: Name: Sales support. Categories: Services: Sales outsourcing. Executive Summary: Summary: Heloo appears to be a Zagreb-based BPO/customer service outsourcing company founded in 2017 and focused on customer experience delivery across chat, email, phone, mobile app, and social channels. Public sources also indicate it was acquired by TaskUs in 2022 and now appears in some listings as TaskUs/heloo.. Delivery Center

Geography

Countries listed in the structured record include -. Financial Health: Overall Health: unknown. Financial Events: Date: 2022-04-20. Financial Events: Event Type: acquisition. Financial Events: Description: TaskUs announced the acquisition of heloo, a Croatia-based provider of digital customer experience solutions.. Asset Logo: Visibility: public. Monthly Search Volume: 8818. Domain Authority: 60.

Methodology

Heloo Croatia's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 20 distinct source URLs and retained 22 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.heloo.com

Email: heloo@heloo.com

Phone: 385 1 5499 467

LinkedIn: http://www.linkedin.com/company/heloocompany

Frequently Asked Questions

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