Hero Pa scorecard

Company Overview

Hero Pa is a BPO company, founded in 2017, with approximately 1-49 employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

Because they’ve chosen to adopt a bespoke model, Hero PA takes care to only hire PAs who can embrace a business’ voice and tone. This supports provide better customer support and allows the client to feel more confident when outsourcing their needs. Morgan Boult founded the organization in 2017 to help clients increase productivity in the workplace. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: friendly. Voice: efficient. Voice: service-oriented. Tagline: Your 24x7 Telephone Answering Services. Imagery Style: Not publicly verifiable from the available source snippets. Client Value Proposition: Summary: Hero PA positions itself as an outsourced communication layer that helps businesses stay responsive across calls and digital channels.. Value Points: Title: Always-on responsiveness. Value Points: Description: 24x7 telephone answering and message handling reduce missed inbound contact opportunities.. Value Points: Title: Multi-channel support. Value Points: Description: Live chat, email response, and call handling allow businesses to centralize customer communications.. Value Points: Title: Specialist routing. Value Points: Description: Industry-specific answering services such as estate agent answering and taxi dispatching suggest tailored workflows for certain use cases.. Company Overview: Tagline: Your 24x7 Telephone Answering Services. Highlights: 24x7 telephone answering focus. Highlights: Virtual partner positioning. Highlights: Based in Horsham, West Sussex. Highlights: Trading style of Best Number Ltd. Description: Hero PA is a UK-based telephone answering and virtual support provider that presents itself as a 24x7 virtual partner for businesses needing call handling, live chat, and related front-office support.. Competitive Differentiators: Differentiators: Title: 24x7 operating model. Differentiators: Description: The company markets itself as a round-the-clock telephone answering provider, which supports always-on coverage for incoming calls and messages.. Differentiators: Title: Broad front-office coverage. Differentiators: Description: Public service lists combine call handling, live chat, email response, outbound calls, and specialized answering use cases.. Differentiators: Title: UK-business orientation. Differentiators: Description: Public descriptions emphasize service for businesses across the UK rather than a single industry or geography.. Key Firmographics: Founded Year: 2017. Revenue Display: Less than $1M

Strengths

• Brand Profile: Voice: professional. Voice: friendly. Voice: efficient. Voice: service-oriented. Tagline: Your 24x7 Telephone Answering Services. Imagery Style: Not publicly verifiable from the available source snippets. (public_web; observed 2025-12-01)
• Client Value Proposition: Summary: Hero PA positions itself as an outsourced communication layer that helps businesses stay responsive across calls and digital channels.. Value Points: Title: Always-on responsiveness. Value Points: Description: 24x7 telephone answering and message handling reduce missed inbound contact opportunities.. Value Points: Title: Multi-channel support. Value Points: Description: Live chat, email response, and call handling allow businesses to centralize customer communications.. Value Points: Title: Specialist routing. Value Points: Description: Industry-specific answering services such as estate agent. (public_web; observed 2025-12-01)
• Company Overview: Tagline: Your 24x7 Telephone Answering Services. Highlights: 24x7 telephone answering focus. Highlights: Virtual partner positioning. Highlights: Based in Horsham, West Sussex. Highlights: Trading style of Best Number Ltd. Description: Hero PA is a UK-based telephone answering and virtual support provider that presents itself as a 24x7 virtual partner for businesses needing call handling, live chat, and related front-office support.. (public_web; observed 2025-12-01)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-12-01)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 43

• egs: 36.5
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.7
• digital_readiness: 46

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Hero Pa's structured service taxonomy includes Customer Support, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: Hero PA is profiled as a BPO company providing telephone answering, live chat, and administrative services.. Competitors: Relationship: adjacent. Competitors: Name: DesignRush agency marketplace peers. Competitors: Evidence: Hero PA is listed as a telephone answering services provider in a marketplace profile.. Competitors: Relationship: adjacent. Positioning: UK-based telephone answering and live chat BPO provider focused on 24/7 client call handling and support services.. Market Signals: Telephone answering and live chat are described as primary services.. Market Signals: LinkedIn identifies the company as based in Horsham, West Sussex.. Differentiators: 24x7 telephone answering. Differentiators: Logged call-to-ticket workflow. Differentiators: Live chat management. Differentiators: Bespoke telephone answering and administrative support. Hiring & Workforce Signals: Open Positions: Title: Customer service / call handling role. Open Positions: Location: Horsham. Open Positions: Seniority: Not stated. Open Positions: Department: Operations. Workforce Signals: Location: Horsham hub of activity. Workforce Signals: Pay Floor: £12.00 per hour. Workforce Signals: Experience Requirement: Previous customer care, call centre or answering service experience desired but not required. Pricing & Engagement: Models: Name: Monthly live chat service. Models: Best For: Businesses needing a low-friction monthly entry point for digital chat support. Models: Description: One public directory lists live chat services at £120 plus VAT per month.. Models: Name: Hourly administrative support. Models: Best For: Businesses needing flexible, usage-based back-office assistance. Models: Description: One public directory lists administrative support at £30 plus VAT per hour.. Models: Name: Contact-led signup. Models: Best For: Buyers preferring custom onboarding or service scoping. Models: Description: The website directs prospects to an online sign-up form and direct contact with the company.. Summary: Public sources indicate some pricing examples and a signup/contact-led engagement

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Horsham. Centers: Model: Onshore office-based operation. Centers: Country: United Kingdom. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public contact pages identify Morgan Boult as MD of Hero PA.. Executives: Name: Morgan Boult. Executives: Title: Managing Director. Reputation & Reviews: Summary: A public review platform shows a moderate aggregate rating, but no detailed verified testimonial corpus is available from the sources reviewed.. Credentials: Detail: Listed as an average-rated profile associated with Best Number Ltd / Hero PA.. Credentials: Rating: 3.7/5. Credentials: Platform: Trustpilot. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Telephone and call handling. Categories: Services: Telephone answering. Categories: Services: 24 hour message taking. Categories: Services: Switchboard services. Categories: Services: Call escalation. Categories: Name: Virtual support. Categories: Services: Virtual assistant services. Categories: Services: Administrative support. Categories: Services: Email response. Categories: Name: Digital customer contact. Categories: Services: Live chat management. Categories: Name: Outbound and specialist handling. Categories: Services: Outbound calls. Categories: Services: Telemarketing campaigns. Categories: Services: Taxi dispatching. Categories: Services: Estate agent answering. Executive Summary: Summary: Hero PA is a privately held UK answering-service business founded in 2017, with public-facing materials describing bespoke telephone answering and live chat services for UK businesses.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Website ticket/logging workflow. Monthly Search Volume: 1314. Domain Authority: 42.

Methodology

Hero Pa's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 11 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.hero-pa.co.uk

Email: morgan@hero-pa.co.uk

Phone: 0333 301 9999

LinkedIn: https://www.linkedin.com/company/hero-pa

Frequently Asked Questions

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