Hitachi Sunway Information Systems Sdn Bhd scorecard

Company Overview

Hitachi Sunway Information Systems Sdn Bhd is a BPO company, founded in 2013, with approximately 201-500 employees. They specialize in Sales & Marketing, Back Office. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: digital transformation. Voice: leading. Voice: committed. Voice: ASEAN. Voice: solutions and services integrator. Tagline: We are a leading ICT and Digital Solutions & Services Integrator in ASEAN, committed to empowering businesses through digital transformation.. Imagery Style: Null imagery style could not be verified from public sources.. Client Value Proposition: Summary: The company positions itself as a regional IT and digital solutions integrator that can support enterprise transformation across applications, engineering systems, infrastructure, cloud, security, and managed services.. Value Points: Title: Integrated service coverage. Value Points: Description: Clients can source applications, PLM, infrastructure, cloud, security, and managed services from one provider.. Value Points: Title: Digitalization support. Value Points: Description: The company states it helps clients embrace digitalization and business transformation.. Value Points: Title: Regional support model. Value Points: Description: The ASEAN footprint may support multi-country delivery and implementation needs.. Company Overview: Tagline: We are a leading ICT and Digital Solutions & Services Integrator in ASEAN.. Highlights: ASEAN-focused ICT and digital solutions/services integrator. Highlights: Joint venture between Hitachi Systems and Sunway Technology. Highlights: Provides enterprise applications, PLM, and infrastructure/managed services. Description: Hitachi Sunway Information Systems Sdn Bhd is a Malaysia-based ICT and digital solutions/services integrator operating in ASEAN. Public sources describe it as a joint venture formed in 2013 to provide IT services across Malaysia and Southeast Asia, with offerings spanning applications, engineering solutions, and infrastructure/managed services.. Competitive Differentiators: Differentiators: Title: One-stop regional provider. Differentiators: Description: Public materials describe the company as a one-stop IT services and solutions provider in ASEAN.. Differentiators: Title: Broad solution scope. Differentiators: Description: The

Strengths

• Brand Profile: Voice: digital transformation. Voice: leading. Voice: committed. Voice: ASEAN. Voice: solutions and services integrator. Tagline: We are a leading ICT and Digital Solutions & Services Integrator in ASEAN, committed to empowering businesses through digital transformation.. Imagery Style: Null imagery style could not be verified from public sources.. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: The company positions itself as a regional IT and digital solutions integrator that can support enterprise transformation across applications, engineering systems, infrastructure, cloud, security, and managed services.. Value Points: Title: Integrated service coverage. Value Points: Description: Clients can source applications, PLM, infrastructure, cloud, security, and managed services from one provider.. Value Points: Title: Digitalization support. Value Points: Description: The company states it helps clients embrace digitalization and business transformation.. Value Points: Title: Regional support. (public_web; observed 2026-06-13)
• Company Overview: Tagline: We are a leading ICT and Digital Solutions & Services Integrator in ASEAN.. Highlights: ASEAN-focused ICT and digital solutions/services integrator. Highlights: Joint venture between Hitachi Systems and Sunway Technology. Highlights: Provides enterprise applications, PLM, and infrastructure/managed services. Description: Hitachi Sunway Information Systems Sdn Bhd is a Malaysia-based ICT and digital solutions/services integrator operating in ASEAN. Public sources describe it as a joint venture formed in 2013 to provide IT services across Malaysia and Southeast. (public_web; observed 2026-06-13)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-13)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-03-22)

Firmographics

GB100 score

Overall score: 50

• egs: 39.2
• growth: 56.5
• reputation: 51.4
• ai_readiness: 50
• market_footprint: 43.6
• digital_readiness: 56.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Hitachi Sunway Information Systems Sdn Bhd's structured service taxonomy includes Sales & Marketing, Back Office. Competitive Landscape: Competitors: Name: Regional IT services and systems integrators. Competitors: Evidence: Public materials position the company as an ICT and digital solutions/services integrator, making regional systems integrators direct competitors.. Competitors: Relationship: direct. Competitors: Name: Enterprise software and ERP service providers. Competitors: Evidence: Public materials cite applications such as ERP and Cloud ERP among core offerings.. Competitors: Relationship: adjacent. Competitors: Name: Managed services and infrastructure outsourcing providers. Competitors: Evidence: Public materials cite infrastructure and managed services, including data center outsourcing and cloud services.. Competitors: Relationship: direct. Positioning: A regional ICT and digital solutions/services integrator in ASEAN, with public materials emphasizing digital transformation, enterprise solutions, and multi-country operations rather than a pure-play BPO focus.. Market Signals: Established in 2013 as a joint venture.. Market Signals: Public-facing site emphasizes digital transformation and regional ASEAN delivery.. Market Signals: Public sources indicate operations in Malaysia, Singapore, Thailand, and Indonesia.. Market Signals: Historical public release described core. Key Firmographics: Founded Year: 2013. Revenue Display: null. Sectors Display: ICT. Sectors Display: Digital solutions. Sectors Display: Enterprise software. Sectors Display: Infrastructure services. Sectors Display: Managed services. Headquarters Display: Level 11-03 & 11-04, The Pinnacle, Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor Darul Ehsan 47500, Malaysia. Employee Count Display: null. Ownership Type Display: Joint venture (Hitachi Systems 51%, Sunway Technology 49%). Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Applications. Categories: Services: ERP. Categories: Services: Cloud ERP. Categories: Services: CRM. Categories: Services: Implementation. Categories: Services: Support. Categories: Services: Consultancy. Categories: Name: Engineering solutions. Categories: Services: PLM. Categories: Services: Implementation. Categories: Services: Support. Categories: Services: Consultancy. Categories: Name: Infrastructure and managed services. Categories: Services: Systems and storage. Categories: Services: End-to-end virtualization solutions.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Bandar Sunway. Centers: Country: Malaysia. Centers: City: George Town. Centers: Country: Malaysia. Centers: City: Singapore. Centers: Country: Singapore. Centers: City: Bangkok. Centers: Country: Thailand. Centers: City: Ho Chi Minh City. Centers: Country: Vietnam. Executive Summary: Summary: Hitachi Sunway Information Systems Sdn Bhd is an ASEAN-based ICT and digital services provider headquartered in Petaling Jaya, Malaysia. Public information indicates it was established in 2013 as a joint venture between Hitachi Systems and Sunway Technology, and it delivers ERP, PLM, infrastructure, cloud, security, and managed services.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Hiromi Nakashima. Executives: Title: Chairman. Executives: Name: Cheah Kok Hoong. Executives: Title: Group CEO & Director. Pricing & Engagement: Summary: No public pricing or commercial engagement model details were verified from accessible sources.. Recent News: Articles: Date: 2025-03-21. Articles: Title: Hitachi Sunway Announces Leadership Transition Across ASEAN. Articles: Source: Hitachi Sunway Information Systems. Articles: Summary: The company announced leadership changes effective April 1, 2025.. Reputation & Reviews: Summary: No public third-party ratings or review-platform credentials were verified from accessible sources.. Asset Image: Visibility: public. Asset Logo: Visibility: public. Service: Sales & Marketing. Description Long: We are sorry that the page you are looking for cannot be found. The page file may have been moved, renamed, or is temporarily unavailable..

Methodology

Hitachi Sunway Information Systems Sdn Bhd's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 37 distinct source URLs and retained 41 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: http://www.hitachi-sunway-is.com

Email: contact@hitachi-sunway-is.com

Phone: 603 5639 9911

LinkedIn: https://www.linkedin.com/company/hitachi-sunway-information-systems/?trk=

Frequently Asked Questions

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