Hit Rate Solutions scorecard

Company Overview

Hit Rate Solutions is a BPO company, founded in 2008, with approximately 50-99 employees. They specialize in Customer Support. They serve the E-commerce & Retail industries.

Hit Rate Solutions has worked with numerous industries for over ten years and led the pack in innovative BPO solutions. Hit Rate Solutions started its business with two primary goals: to help their clients get more out of their consumers and empowering their employees to help their clients even more. In addition, they aim to “establish a process framework and oversight that makes sense for your campaign or project.” Hit Rate Solutions hold their values of transparency and honesty above all else, promising their clients 24/7 access to viewing reports and logs. Hit Rate Solutions expanded globally throughout their more than a decade-long business, even heading an office in Sheridan, Wyoming, in the United States. They currently employ between 51 to 200 people in their offices, but they continue to expand. The organization has been in business since 2008, serving as an avenue for finding affordable remote workers at a high level of quality. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: affordable. Voice: service-oriented. Voice: direct. Voice: B2B-focused. Tagline: Outsourced Call Center Services from $7/hr. Imagery Style: Corporate service marketing with call-center and outsourcing emphasis. Client Value Proposition: Summary: Public sources frame the value proposition as lowering customer acquisition and support costs while providing managed contact-center staff and reporting for business growth.. Value Points: Title: Cost reduction. Value Points: Description: Marketing emphasizes affordable outsourced services and lower operating cost compared with building an in-house team.. Value Points: Title: Lead and appointment generation. Value Points: Description: The company highlights cold calling and appointment setting as core ways to increase leads and pipeline activity.. Value Points: Title: Operational support. Value Points: Description: Public profiles state that the company provides people, management, customer service, and technology applications to help clients scale.. Value Points: Title: Responsive service model. Value Points: Description: Third-party reviews mention timely reporting, professional communication, and easy onboarding experiences.. Company Overview: Tagline: Outsourced call center services from $7/hr. Highlights: American-owned, operated, and managed BPO services provider described on public profiles.. Highlights: Publicly positioned around affordable outsourced call center services.. Highlights: Serves SMEs and offers 24/7 support according to third-party profiles.. Description: Hit Rate Solutions is a BPO and outsourced call center provider that public sources describe as serving SMEs with cold calling, appointment setting, customer support, virtual assistant, and related contact-center services.. Competitive Differentiators: Differentiators: Title: Low advertised entry price. Differentiators: Description: The company publicly markets outsourced call center services from $7 per hour.. Differentiators: Title: American-owned and managed positioning. Differentiators: Description: Public profiles describe the business as American

Strengths

• Brand Profile: Voice: affordable. Voice: service-oriented. Voice: direct. Voice: B2B-focused. Tagline: Outsourced Call Center Services from $7/hr. Imagery Style: Corporate service marketing with call-center and outsourcing emphasis. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Public sources frame the value proposition as lowering customer acquisition and support costs while providing managed contact-center staff and reporting for business growth.. Value Points: Title: Cost reduction. Value Points: Description: Marketing emphasizes affordable outsourced services and lower operating cost compared with building an in-house team.. Value Points: Title: Lead and appointment generation. Value Points: Description: The company highlights cold calling and appointment setting as core ways to increase leads and pipeline activity.. Value. (public_web; observed 2025-07-03)
• Company Overview: Tagline: Outsourced call center services from $7/hr. Highlights: American-owned, operated, and managed BPO services provider described on public profiles.. Highlights: Publicly positioned around affordable outsourced call center services.. Highlights: Serves SMEs and offers 24/7 support according to third-party profiles.. Description: Hit Rate Solutions is a BPO and outsourced call center provider that public sources describe as serving SMEs with cold calling, appointment setting, customer support, virtual assistant, and related contact-center services.. (public_web; observed 2025-07-03)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-07-03)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 49

• egs: 40.4
• growth: 56.5
• reputation: 58.1
• ai_readiness: 50
• market_footprint: 31.4
• digital_readiness: 55.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Hit Rate Solutions's structured service taxonomy includes Customer Support. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: Compared with other BPO/contact-center vendors in the same directory context.. Competitors: Relationship: direct. Competitors: Name: Clutch-listed call center agencies. Competitors: Evidence: Appears alongside other outsourced customer support and call center providers on review directories.. Competitors: Relationship: direct. Competitors: Name: Text partner call center vendors. Competitors: Evidence: Competes for outsourced customer support and call-center partnership opportunities.. Competitors: Relationship: adjacent. Positioning: A Philippines-based BPO/contact center provider positioned around low-cost outsourced call center services for SMEs, with U.S.-facing representation and 24/7 support claims.. Market Signals: Directory listings consistently frame the company as a Philippines-based BPO with Chicago presence. Market Signals: Public descriptions emphasize SMEs and multilingual or 24/7 support positioning. Market Signals: Review-directory presence suggests an active outsourced services market. Differentiators: Starting price positioning at $7/hr. Differentiators: Broad service mix including inbound, outbound, virtual assistant, and back-office-style offerings. Differentiators: U.S. market orientation with Philippines delivery. Key Firmographics: Revenue Display: $16.3M (third-party estimate). Sectors Display: Business process outsourcing. Sectors Display: Call center services. Sectors Display: Outsourcing and offshoring consulting. Headquarters Display: Chicago, Illinois, United States; Bacolod, Philippines; additional references also list Cheyenne, Wyoming. Employee Count Display: 101-150 (third-party directory estimate). Ownership Type Display: Private / American-owned and operated per public profiles. Pricing & Engagement: Models: Name: Hourly staffing. Models: Best For: Clients seeking flexible outsourced agent coverage or smaller campaigns. Models: Description: Public website messaging advertises services from $7/hour.. Models: Name: Campaign-based contact center work. Models: Best For: Businesses needing managed sales or support operations. Models: Description: Third-party profiles describe services such as lead generation, appointment setting, inbound support, and virtual assistance, which are commonly engaged as ongoing campaigns.. Summary: Public sources indicate hourly

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Chicago. Centers: Country: United States. Centers: City: Bacolod. Centers: Country: Philippines. Services & Offerings: Categories: Name: Outbound sales and lead generation. Categories: Services: Cold calling. Categories: Services: Appointment setting. Categories: Services: Lead generation. Categories: Services: Telemarketing. Categories: Name: Inbound contact center. Categories: Services: Customer support outsourcing. Categories: Services: Phone answering. Categories: Services: Order taking. Categories: Services: Virtual receptionist. Categories: Name: Business support. Categories: Services: Virtual assistant services. Categories: Services: Data entry. Categories: Name: Digital and specialty services. Categories: Services: Web design. Categories: Services: SEO. Categories: Services: Security monitoring. Executive Summary: Summary: Public sources describe Hit Rate Solutions as a Philippines-based BPO/call-center provider with a U.S. presence, focused on outbound and inbound contact-center work for small and mid-sized businesses.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Maridel Salgado. Executives: Title: Owner. Reputation & Reviews: Summary: Public review sources show a presence on Clutch, DesignRush, BBB, and the company’s own review page, but independently verified ratings are limited in the accessible snippets.. Credentials: Detail: Profile indicates verified ratings and a midsize team.. Credentials: Rating: 16 reviews listed; rating not fully visible in the retrieved snippet. Credentials: Platform: Clutch. Credentials: Detail: Agency profile is present, but the retrieved snippet does not show a numeric rating.. Credentials: Platform: DesignRush. Credentials: Detail: BBB profile exists; the business is listed as not BBB accredited.. Credentials: Platform: BBB. Credentials: Detail: Public testimonials are posted on the company-managed reviews page.. Credentials: Platform: Company review page. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown.

Methodology

Hit Rate Solutions's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 10 distinct source URLs and retained 14 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://hitratesolutions.com/

Email: sales02@hitratesolutions.com

Phone: +1 855 231 3730

LinkedIn: https://www.linkedin.com/company/hit-rate-solutions/

Frequently Asked Questions

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