I2c World PVT LTD scorecard

Company Overview

I2c World PVT LTD is a BPO company, founded in 2002, with approximately 250-499 employees. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: service-oriented. Voice: business-focused. Voice: solution-oriented. Client Value Proposition: Summary: i2c World presents itself as a cost-effective outsourced operations partner that helps clients improve sales, customer engagement, and back-office execution through customized offshore delivery.. Value Points: Title: Customized outsourcing. Value Points: Description: Public materials emphasize tailored outsourced solutions rather than one-size-fits-all programs.. Value Points: Title: Operational support across the customer lifecycle. Value Points: Description: The service mix includes lead generation, customer care, reminders, surveys, and billing support.. Value Points: Title: Back-office and front-office coverage. Value Points: Description: The company offers both customer-facing and administrative support services.. Value Points: Title: U.S.-market alignment. Value Points: Description: Its New York office and U.S.-focused positioning indicate service delivery designed around U.S. clients.. Company Overview: Highlights: Established in 2001. Highlights: Offshore BPO provider serving U.S.-based businesses. Highlights: Has served small and mid-sized businesses with customized outsourced solutions. Highlights: Specializes in sales, customer surveys, reminders, and medical billing. Description: i2c World, Inc. is an offshore business process outsourcing company with a U.S. corporate office in New York and an offshore service center in Mumbai, India.. Competitive Differentiators: Differentiators: Title: Dual-location operating model. Differentiators: Description: Public materials describe a U.S. corporate presence in New York paired with an offshore service center in Mumbai.. Differentiators: Title: Small and mid-sized business focus. Differentiators: Description: The company states it has been particularly successful with customized outsourced solutions for small and mid-sized businesses.. Differentiators: Title: Broad but focused service mix. Differentiators: Description: Public pages show a mix of sales, customer operations, medical billing, and back-office services rather than a

Strengths

• Brand Profile: Voice: service-oriented. Voice: business-focused. Voice: solution-oriented. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: i2c World presents itself as a cost-effective outsourced operations partner that helps clients improve sales, customer engagement, and back-office execution through customized offshore delivery.. Value Points: Title: Customized outsourcing. Value Points: Description: Public materials emphasize tailored outsourced solutions rather than one-size-fits-all programs.. Value Points: Title: Operational support across the customer lifecycle. Value Points: Description: The service mix includes lead generation, customer care, reminders, surveys, and billing support.. Value Points: Title: Back-office and front-office coverage.. (public_web; observed 2025-03-11)
• Company Overview: Highlights: Established in 2001. Highlights: Offshore BPO provider serving U.S.-based businesses. Highlights: Has served small and mid-sized businesses with customized outsourced solutions. Highlights: Specializes in sales, customer surveys, reminders, and medical billing. Description: i2c World, Inc. is an offshore business process outsourcing company with a U.S. corporate office in New York and an offshore service center in Mumbai, India.. (public_web; observed 2025-03-11)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-03-11)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-27)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 41.3
• growth: 56.5
• reputation: 48
• ai_readiness: 50
• market_footprint: 32.2
• digital_readiness: 53.3

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Outsourcing and offshoring consulting firms. Competitors: Evidence: Public profile categories describe i2c World as outsourcing and offshoring consulting.. Competitors: Relationship: adjacent. Competitors: Name: BPO providers serving SMBs. Competitors: Evidence: Company overview states focus on outsourced service solutions for small-mid-sized businesses.. Competitors: Relationship: direct. Positioning: BPO provider focused on offshore outsourced services for small to mid-sized businesses, with stated emphasis on sales, customer surveys, reminders, and medical billing.. Market Signals: Offers retail/consumer goods, HR/recruitment, outsourced sales/support, and infrastructure-related contact center capabilities. Differentiators: Publicly stated offshore service center in Mumbai with corporate office in New York. Differentiators: Stated specialization in sales, customer surveys, reminders, and medical billing. Delivery Center Details: Centers: City: Mumbai. Centers: Model: offshore service center. Centers: Seats: 300. Centers: Country: India. Centers: City: New York. Centers: Model: corporate office. Centers: Country: United States. Key Firmographics: Founded Year: 2001. Revenue Display: $8.4 Million (ZoomInfo). Sectors Display: Business process outsourcing. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Business services. Headquarters Display: New York, New York, United States; offshore service center in Mumbai, Maharashtra, India. Employee Count Display: 201-500 employees (LinkedIn); 264 employees (ZoomInfo). Ownership Type Display: Privately held. Pricing & Engagement: Models: Name: Custom quoted engagements. Models: Best For: Clients seeking tailored BPO scopes. Models: Description: No public standard package or rate card was found; engagement appears to be quote-based.. Models: Name: Directory-listed hourly benchmark. Models: Best For: Market comparison only. Models: Description: A third-party profile lists an average hourly rate of $25/hr, but this is not confirmed by the company.. Summary: No public pricing sheet or standard commercial model was verified. Available sources mention an average hourly rate on a directory listing, but that is

Geography

Countries listed in the structured record include -. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Jeff Doak. Executives: Title: President. Executives: Name: Sasha Revankar. Executives: Title: Co-Founder. Reputation & Reviews: Summary: Public review data is limited. A third-party review page shows a 3.5/5 rating, but the source volume is small and not enough to establish a broad reputation baseline.. Credentials: Detail: Listed as reviews by 10+ employees; limited public review volume.. Credentials: Rating: 3.5/5. Credentials: Platform: AmbitionBox. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Sales support. Categories: Services: Lead generation. Categories: Services: B2B telecalling. Categories: Services: Sales support. Categories: Services: Energy marketing. Categories: Name: Customer operations. Categories: Services: Customer service. Categories: Services: Customer surveys. Categories: Services: Courtesy calls. Categories: Services: Customer retention calls. Categories: Services: Chat support. Categories: Name: Healthcare support. Categories: Services: Medical billing. Categories: Services: Claims processing. Categories: Services: Application processing. Categories: Name: Data and back-office. Categories: Services: Data management. Categories: Services: Website management. Categories: Services: List building. Categories: Services: Target marketing. Categories: Name: Industry solutions. Categories: Services: Retail catalog and online order-taking. Categories: Services: Healthcare-related business process support. Categories: Services: Utility and financial services support. Executive Summary: Summary: i2c World is a privately held offshore BPO provider focused on customer care, sales support, lead generation, medical billing, and related back-office services for U.S. clients, with operations tied to New York and Mumbai..

Methodology

I2c World PVT LTD's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 13 distinct source URLs and retained 14 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.i2cinc.com/

Email: -

Phone: 1-212-398-0102

Frequently Asked Questions

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