Icall Services scorecard

Company Overview

Icall Services is a BPO company, founded in 2010, with approximately 50-99 employees. They specialize in Sales & Marketing, Technical Support, Customer Support, Back Office. They serve the E-commerce & Retail industries.

The organization handles all customer service tasks to help businesses ranging from small start-ups to Fortune 500 companies form and maintain customer relationships. ICall is currently made up of anywhere from 51-100 highly skilled employees. While this workforce may not be as large as that of other contact centers, the quality of the employees makes up for it. ICall solutions trains its employees to meet the highest standards of contact center work so that they can adequately take over customer solutions for clients. ICall ensures that its clients are up-to-date on information about customer relations. ICall solutions has one goal: to build customer relationships and increase revenue to support their clients’ businesses. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: affordable. Voice: scalable. Voice: customer-experience focused. Imagery Style: contact-center and customer-support oriented. Client Value Proposition: Summary: The company positions its services around helping clients reach customer experience and business objectives through outsourced contact center operations.. Value Points: Title: Customer experience support. Value Points: Description: Public copy emphasizes helping companies achieve customer experience goals.. Value Points: Title: Business objective alignment. Value Points: Description: The company states it works as a BPO partner to help clients reach business objectives.. Value Points: Title: Flexible outsourced coverage. Value Points: Description: Public service pages indicate support across phone, chat, email, social, inbound sales, order processing, and technical support.. Company Overview: Tagline: Affordable call center outsourcing. Highlights: Established in 2010. Highlights: Domestic contact center solutions. Highlights: Contact center outsourcing company. Description: iCall Services is a contact center outsourcing provider offering scalable, affordable domestic contact center solutions and a range of outsourced customer communication services.. Competitive Differentiators: Differentiators: Title: Scalable domestic contact center solutions. Differentiators: Description: Public company materials describe the firm as providing scalable, affordable domestic contact center solutions.. Differentiators: Title: Multi-channel coverage. Differentiators: Description: The company publicly lists phone, chat, email, and social media support alongside customer care and sales support.. Differentiators: Title: BPO partner positioning. Differentiators: Description: Website copy frames the company as a BPO partner aligned to client business objectives.. Key Firmographics: Founded Year: 2010. Sectors Display: Contact center outsourcing. Sectors Display: Business process outsourcing. Headquarters Display: Oglesby, Illinois, United States. Leadership & Executives: Executives: Name: Scott Roof. Executives: Title: President, Chief Executive Officer & Chief Growth Officer. Executives: Name:

Strengths

• Brand Profile: Voice: affordable. Voice: scalable. Voice: customer-experience focused. Imagery Style: contact-center and customer-support oriented. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: The company positions its services around helping clients reach customer experience and business objectives through outsourced contact center operations.. Value Points: Title: Customer experience support. Value Points: Description: Public copy emphasizes helping companies achieve customer experience goals.. Value Points: Title: Business objective alignment. Value Points: Description: The company states it works as a BPO partner to help clients reach business objectives.. Value Points: Title: Flexible outsourced coverage. Value Points: Description: Public service pages indicate. (public_web; observed 2025-08-16)
• Company Overview: Tagline: Affordable call center outsourcing. Highlights: Established in 2010. Highlights: Domestic contact center solutions. Highlights: Contact center outsourcing company. Description: iCall Services is a contact center outsourcing provider offering scalable, affordable domestic contact center solutions and a range of outsourced customer communication services.. (public_web; observed 2026-06-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 46

• egs: 39.5
• growth: 53.5
• reputation: 50.4
• ai_readiness: 50
• market_footprint: 30.6
• digital_readiness: 51.3

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Icall Services's structured service taxonomy includes Sales & Marketing, Technical Support, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator directory peers. Competitors: Evidence: Directory listing indicates iCall Services competes in the broader contact center outsourcing market.. Competitors: Relationship: alternative. Positioning: U.S.-based call center and BPO provider emphasizing affordable, scalable domestic contact center outsourcing.. Market Signals: Services page explicitly markets customer care, inbound sales, order processing, chat support, email, and social media support.. Market Signals: Company describes itself as a domestic contact center solutions provider established in 2010.. Differentiators: Affordable domestic contact center solutions. Differentiators: Scalable customer care and omnichannel support. Differentiators: Broad service coverage across phone, chat, email, and social media. Reputation & Reviews: Summary: Publicly accessible sources confirm company presence and describe service scope, but verified third-party review ratings were not available in the gathered sources.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Customer care. Categories: Services: Phone support. Categories: Services: Email support. Categories: Services: Chat support. Categories: Services: Social media support. Categories: Name: Sales support. Categories: Services: Inbound sales. Categories: Name: Operations support. Categories: Services: Order processing. Categories: Name: Back-office support. Categories: Services: Back office support. Categories: Name: Technical support. Categories: Services: Technical support. Executive Summary: Summary: iCall Services appears to be a U.S.-based contact center/BPO provider founded in 2010, serving customer care and multi-channel support needs for businesses seeking outsourced phone, chat, email, and social support operations.. Service: Technical Support. Service: Sales & Marketing. Service: Back Office. Service: Customer Support. Description Long: iCall Services, Inc. was established in 2010 and has since gained a solid reputation for providing scalable, affordable domestic contact center solutions. Our company’s double-digit growth year-over-year is a testament to the way we do business

Geography

Countries listed in the structured record include -. Financial Health: Overall Health: unknown. Pricing & Engagement: Summary: Public sources do not provide verified pricing, rate cards, or contract terms.. Asset Logo: Visibility: public. Coverage Hours: 24/7.

Methodology

Icall Services's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 23 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Technical Support
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.icallservices.com

Email: info@icallservices.com

Phone: 1-877-648-5977

LinkedIn: http://www.linkedin.com/company/icall-services-inc-

Frequently Asked Questions

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