In360 scorecard

Company Overview

In360 is a BPO company, founded in 2007, with approximately 1-49 employees. They serve the E-commerce & Retail industries.

In360 has been providing outsourced IT solutions and web development solutions since 2007. They were founded in 2007 to provide software development solutions that are web application based, including design, installation, and maintenance of information systems. For over ten years, In360 has been centered on standards and information security with Microsoft technology, and it operates as Microsoft Partner in its ISV (Independent Software Vendor) and SBS (Small Business Solution) programs. In360 was recognized for passing the ISO27001 (Information Security Management System) system audit, with the main focus on information security. As an ISO 27001 (Information Security Management System) certified organization, In 360 is one of the trusted IT service providers in Thailand to provide solutions for financial institutions and insurance companies. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Client Value Proposition: Summary: Publicly available descriptions suggest In360 positions itself as a provider of integrated software and outsourcing systems for operational efficiency, customer management, and call-center workflows.. Value Points: Title: Operational integration. Value Points: Description: Systems combine CRM, telephony, recording, and planning capabilities in one vendor relationship.. Value Points: Title: Customer-contact support. Value Points: Description: Call-center and omni-channel CRM products indicate value for customer service operations.. Value Points: Title: Process tooling. Value Points: Description: Production planning and cooperative management tools indicate value for back-office and workflow management use cases.. Company Overview: Highlights: Public directory coverage associates the company with BPO, CRM, and integrated IT services.. Highlights: Publicly listed contact details include a Bangkok, Thailand headquarters address and a company email/phone.. Highlights: Directory and site snippets reference software products for cooperative management, call center management, telephony/recording, production planning, and omni-channel CRM.. Description: In360 appears to be a Thailand-based BPO/IT outsourcing firm and CRM/software developer, with public directory coverage describing integrated IT services and contact-center-related systems.. Competitive Differentiators: Differentiators: Title: Integrated product suite. Differentiators: Description: Public materials describe a set of proprietary systems spanning call center management, telephony/recording, CRM, and production planning.. Differentiators: Title: Microsoft partner orientation. Differentiators: Description: Public directory text says the company works with Microsoft Partners in ISV and SBS contexts.. Differentiators: Title: Thailand-based delivery footprint. Differentiators: Description: The publicly listed headquarters is in Bangkok, supporting a Thailand-based operating profile.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Executive Summary: Summary: In360 is publicly described as a Thai BPO and CRM-oriented IT outsourcing company that serves

Strengths

• Client Value Proposition: Summary: Publicly available descriptions suggest In360 positions itself as a provider of integrated software and outsourcing systems for operational efficiency, customer management, and call-center workflows.. Value Points: Title: Operational integration. Value Points: Description: Systems combine CRM, telephony, recording, and planning capabilities in one vendor relationship.. Value Points: Title: Customer-contact support. Value Points: Description: Call-center and omni-channel CRM products indicate value for customer service operations.. Value Points: Title: Process tooling. Value Points: Description: Production planning and. (public_web; observed 2026-08-25)
• Company Overview: Highlights: Public directory coverage associates the company with BPO, CRM, and integrated IT services.. Highlights: Publicly listed contact details include a Bangkok, Thailand headquarters address and a company email/phone.. Highlights: Directory and site snippets reference software products for cooperative management, call center management, telephony/recording, production planning, and omni-channel CRM.. Description: In360 appears to be a Thailand-based BPO/IT outsourcing firm and CRM/software developer, with public directory coverage describing integrated IT services and contact-center-related systems.. (public_web; observed 2026-08-25)
• Competitive Differentiators: Differentiators: Title: Integrated product suite. Differentiators: Description: Public materials describe a set of proprietary systems spanning call center management, telephony/recording, CRM, and production planning.. Differentiators: Title: Microsoft partner orientation. Differentiators: Description: Public directory text says the company works with Microsoft Partners in ISV and SBS contexts.. Differentiators: Title: Thailand-based delivery footprint. Differentiators: Description: The publicly listed headquarters is in Bangkok, supporting a Thailand-based operating profile.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-05-31)

Firmographics

GB100 score

Overall score: 44

• egs: 39.7
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 32.1
• digital_readiness: 44.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: N/A. Competitors: Relationship: adjacent. Positioning: Public directory evidence indicates In360 is positioned as a Thai IT outsourcing and BPO/CRM provider with a focus on integrated systems for call center and CRM operations.. Market Signals: Public directory listing describes In360 as a web-based software developer and IT outsourcing service company serving financial institutions and insurance companies.. Differentiators: ISO 27001 certification was stated in the public directory listing.. Differentiators: Published product suite includes multiple proprietary systems for CRM, telephony, call center management, and planning workflows.. Services & Offerings: Categories: Name: Software and IT outsourcing. Categories: Services: Web-based software development. Categories: Services: IT outsourcing services for Microsoft partners in ISV and SBS contexts. Categories: Name: CRM and customer operations systems. Categories: Services: TelePro call center management system. Categories: Services: DigiPro omni-channel CRM. Categories: Name: Operational and production systems. Categories: Services: S&LPRO cooperative management system with mobile applications. Categories: Services: PPCPro production planning and raw material calculation system. Categories: Services: ReciPro IP telephony and recording system. Delivery Center Details: Centers: City: Bangkok. Centers: Country: Thailand. Financial Health: Overall Health: unknown. Key Firmographics: Sectors Display: BPO. Sectors Display: CRM. Sectors Display: IT outsourcing. Sectors Display: software development. Headquarters Display: Evergreen Place Building, 6th Floor, Phayathai Road, Thanon Phetchaburi, Ratchathewi, Bangkok, Thailand. Tech Stack & Tools: Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: DigiPro. Tools: Category: CCaaS. Tools: Confidence: confirmed. Tools: Product Name: TelePro. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: ReciPro. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: S&LPRO. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: PPCPro. Proprietary Tech: DigiPro CRM with omni-channel contact support. Proprietary Tech: TelePro call center management system. Proprietary

Geography

Countries listed in the structured record include -.

Methodology

In360's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 11 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.in-360.com

Email: Contact@in-360.com

Phone: 02-217-7717

LinkedIn: https://www.linkedin.com/company/in-360

Frequently Asked Questions

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