Infinity Virtual Answering scorecard

Company Overview

Infinity Virtual Answering is a BPO company, founded in 2002, with approximately 1-49 employees. They specialize in Back Office. They serve the E-commerce & Retail industries.

The firm’s current size is 11 to 50 employees, and its last reported revenue is $5 million. This BPO organization focuses on providing customized 24/7, 365-day communication solutions for businesses of any size to help them streamline simplistic tasks while its clients prioritize their most important business goals.Since its inception, Infinity Virtual Answering has expanded its solutions throughout Canada. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: customer-service oriented. Voice: reassuring. Client Value Proposition: Summary: The company’s value proposition is centered on live, professional call handling that helps businesses stay reachable, project a responsive image, and manage urgent or routine communications without relying on voicemail or automated systems.. Value Points: Title: Always reachable. Value Points: Description: 24/7/365 answering and reception coverage for businesses that cannot miss calls.. Value Points: Title: Professional customer experience. Value Points: Description: Live operators provide a personal touch intended to represent the client business professionally.. Value Points: Title: Operational flexibility. Value Points: Description: Custom plans and call-handling workflows allow services to be adapted to different business needs.. Value Points: Title: Support for urgent calls. Value Points: Description: Emergency-call handling is a stated focus, especially for medical and emergency-response customers.. Company Overview: Tagline: Infinity Virtual Answering | Answering Services in Ontario. Highlights: Operates from London, Ontario. Highlights: Provides 24/7/365 live answering and reception coverage. Highlights: Positions itself as a Canadian-owned and operated provider. Highlights: Serving businesses across Southwestern Ontario and beyond. Description: Infinity Virtual Answering is a telephone answering and virtual reception provider based in London, Ontario, offering 24/7/365 live call handling and related communication services for businesses.. Competitive Differentiators: Differentiators: Title: 24/7/365 live coverage. Differentiators: Description: The company repeatedly states that its agents are available day and night throughout the year for call answering and reception support.. Differentiators: Title: Canadian-based service delivery. Differentiators: Description: Infinity states that it is 100% Canadian owned and operated, with operators based in London, Ontario.. Differentiators: Title: Long operating history. Differentiators: Description: Public

Strengths

• Brand Profile: Voice: professional. Voice: customer-service oriented. Voice: reassuring. (public_web; observed 2024-10-29)
• Client Value Proposition: Summary: The company’s value proposition is centered on live, professional call handling that helps businesses stay reachable, project a responsive image, and manage urgent or routine communications without relying on voicemail or automated systems.. Value Points: Title: Always reachable. Value Points: Description: 24/7/365 answering and reception coverage for businesses that cannot miss calls.. Value Points: Title: Professional customer experience. Value Points: Description: Live operators provide a personal touch intended to represent the client business professionally... (public_web; observed 2026-08-26)
• Company Overview: Tagline: Infinity Virtual Answering | Answering Services in Ontario. Highlights: Operates from London, Ontario. Highlights: Provides 24/7/365 live answering and reception coverage. Highlights: Positions itself as a Canadian-owned and operated provider. Highlights: Serving businesses across Southwestern Ontario and beyond. Description: Infinity Virtual Answering is a telephone answering and virtual reception provider based in London, Ontario, offering 24/7/365 live call handling and related communication services for businesses.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 46

• egs: 41.2
• growth: 56.5
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.4
• digital_readiness: 53.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Infinity Virtual Answering's structured service taxonomy includes Back Office. Competitive Landscape: Competitors: Name: Triple A Answering Service Ltd.. Competitors: Evidence: Public directory listing references a similar London, Ontario telephone answering service in the same market.. Competitors: Relationship: direct. Competitors: Name: Outsource Accelerator-listed answering service providers. Competitors: Evidence: Listed as a BPO/telecommunications provider in a broader answering-services market context.. Competitors: Relationship: adjacent. Positioning: 24/7 telephone answering and virtual receptionist provider serving businesses in Southwestern Ontario, with emphasis on live answering and customer service continuity.. Market Signals: Serving both small and large businesses. Market Signals: Offerings include appointment scheduling, text messaging, paging, and emergency response coordination. Market Signals: Operating since 1996. Differentiators: 24/7/365 live answering. Differentiators: Canadian-owned and operated. Differentiators: London, Ontario-based center. Differentiators: range of receptionist and call handling services. Key Firmographics: Founded Year: 1996. Sectors Display: Healthcare. Sectors Display: Real estate. Sectors Display: Insurance. Sectors Display: Plumbing. Sectors Display: Construction. Sectors Display: Law. Sectors Display: Financial services. Sectors Display: Towing. Sectors Display: Pharmaceuticals. Headquarters Display: London, Ontario, Canada. Ownership Type Display: 100% Canadian owned and operated. Pricing & Engagement: Models: Name: Monthly plans. Models: Best For: Businesses seeking ongoing live answering coverage with predictable monthly spend. Models: Description: Plans reportedly start at $99 per month and can be adjusted depending on the amount of coverage required.. Models: Name: Free cost analysis. Models: Best For: Prospects comparing coverage requirements or service scope. Models: Description: The company offers a cost analysis and evaluation of needs before engagement.. Summary: Public sources indicate entry pricing begins at about $99 per month, with plans adjustable based on coverage needs; a free cost analysis is also offered.. Recent News: Articles: Date: 2025-12-02. Articles: Title: Human Interaction vs AI: Why Real People Still Matter in Customer

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: London. Centers: Model: in-house call centre. Centers: Country: Canada. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: Publicly accessible review evidence was limited in the sources gathered, and no reliable third-party rating could be verified from the available public sources.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Call answering. Categories: Services: Call answering services. Categories: Services: Telephone answering services. Categories: Services: Live answering. Categories: Name: Reception support. Categories: Services: Virtual reception services. Categories: Services: Remote reception. Categories: Services: After-hours reception. Categories: Name: Customer communications. Categories: Services: Customer care lines. Categories: Services: Direct email response. Categories: Services: Text messaging. Categories: Services: Paging. Categories: Name: Scheduling and transactions. Categories: Services: Appointment scheduling. Categories: Services: Order entry. Categories: Services: Order taking. Categories: Services: Registrations and reservations. Categories: Services: RSVP handling. Categories: Name: Specialty call handling. Categories: Services: Emergency call services. Categories: Services: Emergency response coordination. Categories: Services: Safety check-in services. Categories: Services: Dealer locator service. Categories: Services: Event hotlines and ticket sales. Categories: Name: Data and survey support. Categories: Services: Data collection. Categories: Services: Data entry. Categories: Services: Surveys. Executive Summary: Summary: Infinity Virtual Answering is a London, Ontario-based BPO and call-answering provider focused on live telephone coverage, virtual reception, and emergency-call handling for businesses that need round-the-clock customer contact support.. Description Long: - # Infinity Virtual AnsweringAnswering Service in London, ON Infinity Virtual Answering is an Ontario-based provider of professional answering services, delivering reliable business answering services and virtual receptionist support to organizations across the province. At Infinity

Methodology

Infinity Virtual Answering's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.infinitytelecentre.com

Email: admin@infinitytelecentre.com

Phone: 519-432-6463

LinkedIn: http://www.linkedin.com/company/infinity-telecentre-inc-

Frequently Asked Questions

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