Ingram Micro Philippines BPO LLC scorecard

Company Overview

Ingram Micro Philippines BPO LLC is a BPO company, founded in 2001, with approximately 10,001+ employees. They serve the E-commerce & Retail industries.

Your needs evolve fast—we’re here to help. That’s why we’ve completely reinvented the B2B customer experience. Speed up and scale your business with Xvantage™, the new AI- and ML-powered platform, where you can manage it all in minutes with personalized insights that are right for you. [Partner with us](https://www.ingrammicro.com/sign-up) [Learn more about us](https://www.ingrammicro.com/en-us/company/about-us)

Executive summary

Brand Profile: Voice: business-to-business. Voice: technology-focused. Voice: efficiency-oriented. Voice: global-scale. Voice: solution-driven. Colors: blue. Colors: white. Colors: gray. Typography: sans-serif. Imagery Style: Corporate technology branding with clean, high-contrast visuals and a restrained palette; public brand materials emphasize blue-forward identity and modern digital B2B presentation.. Logo Variants: wordmark. Logo Variants: blue brand mark. Logo Variants: black-and-white version. Client Value Proposition: Summary: For internal stakeholders and business units, the Philippines hub is positioned to accelerate digital delivery, operational efficiency, and global business continuity. Public materials emphasize scale, collaboration, technical expertise, and seamless support across the Ingram Micro ecosystem.. Value Points: Title: Scale and reach. Value Points: Description: Supports a global organization with broad international reach and a large partner/customer network.. Value Points: Title: Digital acceleration. Value Points: Description: Helps design, build, operate, and improve digital capabilities for Xvantage and related workflows.. Value Points: Title: Operational efficiency. Value Points: Description: Supports IT, sales, and fulfillment processes for internal business operations.. Company Overview: Highlights: Strategic global hub for Ingram Micro’s digital and operations capabilities. Highlights: Supports the Xvantage digital platform and related business processes. Highlights: Part of a large global technology distribution and services organization. Description: Ingram Micro Philippines BPO LLC is part of Ingram Micro’s Philippines operations and is described in public sources as a strategic global hub supporting the company’s digital platform, technology, and operations work. Public sources also describe Ingram Micro as a global IT distributor and services company with a broad international footprint.. Competitive Differentiators: Differentiators: Title: Large global footprint. Differentiators: Description: Public company materials state Ingram Micro reaches close

Strengths

• Brand Profile: Voice: business-to-business. Voice: technology-focused. Voice: efficiency-oriented. Voice: global-scale. Voice: solution-driven. Colors: blue. Colors: white. Colors: gray. Typography: sans-serif. Imagery Style: Corporate technology branding with clean, high-contrast visuals and a restrained palette; public brand materials emphasize blue-forward identity and modern digital B2B presentation.. Logo Variants: wordmark. Logo Variants: blue brand mark. Logo Variants: black-and-white version. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: For internal stakeholders and business units, the Philippines hub is positioned to accelerate digital delivery, operational efficiency, and global business continuity. Public materials emphasize scale, collaboration, technical expertise, and seamless support across the Ingram Micro ecosystem.. Value Points: Title: Scale and reach. Value Points: Description: Supports a global organization with broad international reach and a large partner/customer network.. Value Points: Title: Digital acceleration. Value Points: Description: Helps design, build, operate, and improve digital capabilities. (public_web; observed 2026-08-20)
• Company Overview: Highlights: Strategic global hub for Ingram Micro’s digital and operations capabilities. Highlights: Supports the Xvantage digital platform and related business processes. Highlights: Part of a large global technology distribution and services organization. Description: Ingram Micro Philippines BPO LLC is part of Ingram Micro’s Philippines operations and is described in public sources as a strategic global hub supporting the company’s digital platform, technology, and operations work. Public sources also describe Ingram Micro as a global IT. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-23)

Firmographics

GB100 score

Overall score: 55

• egs: 44.4
• growth: 56.5
• reputation: 52.8
• ai_readiness: 50
• market_footprint: 60.2
• digital_readiness: 64.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Accenture Philippines. Competitors: Evidence: Large-scale outsourcing and business services provider in the Philippines.. Competitors: Relationship: alternative. Competitors: Name: Teleperformance Philippines. Competitors: Evidence: Major Philippines-based BPO provider serving external clients.. Competitors: Relationship: alternative. Competitors: Name: Concentrix Philippines. Competitors: Evidence: Large BPO/contact-center provider in the Philippine market.. Competitors: Relationship: alternative. Positioning: Public sources describe Ingram Micro as a global IT distributor and supply-chain/logistics services provider that also operates a BPO center in Manila, positioning the Philippine entity more as an in-house or captive operations arm than as a standalone outsourced-services vendor.. Market Signals: A public report noted the opening of a BPO center in Manila as part of global footprint expansion.. Market Signals: Public filings identify Ingram Micro Philippines BPO LLC alongside Ingram Micro Philippines, Inc., confirming a Philippine corporate presence.. Market Signals: Public company materials emphasize speed, scale, and an AI- and ML-powered platform.. Differentiators: Global technology-distribution parent company. Key Firmographics: Sectors Display: Information Technology and Services. Sectors Display: Shared services / business process outsourcing. Headquarters Display: Taguig City, Metro Manila, Philippines (Upper McKinley Road / McKinley Hill area). Employee Count Display: Large (over 1,000 employees). Ownership Type Display: Private company / subsidiary within the Ingram Micro group. Reputation & Reviews: Summary: Public employee-review sources show mixed-to-positive overall ratings, but those ratings are not specific enough to independently verify client-facing service quality for BPO procurement purposes. Trustpilot reflects general consumer reviews of Ingram Micro rather than a dedicated BPO directory profile.. Credentials: Detail: Employee ratings page shows 146 reviews and an overall rating of 4.1.. Credentials: Rating: 4.1/5. Credentials: Platform: JobStreet. Credentials: Detail: Indeed shows an overall rating based on thousands of reviews, but the page is

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Taguig City. Centers: Country: Philippines. Hiring & Workforce Signals: Open Positions: Title: Supv, Purchasing. Open Positions: Location: Taguig City, Philippines. Open Positions: Seniority: Supervisor. Open Positions: Department: Purchasing. Open Positions: Title: Associate III, Sales Support. Open Positions: Location: Taguig City, Philippines. Open Positions: Seniority: Associate III. Open Positions: Department: Sales. Workforce Signals: Jobs Listed: 588. Workforce Signals: Location Signal: Taguig City, Philippines. Workforce Signals: Employment Scale Signal: Large (over 1000 employees). Recent News: Articles: Date: 2023-10-17. Articles: Title: Build the Future with Ingram Micro Philippines. Articles: Source: Ingram Micro Careers. Articles: Summary: Company careers page describes the Philippines operation as a strategic global hub for technology, platforms, and operations behind Xvantage.. Articles: Date: 2024-03-13. Articles: Title: March 13, 2024 draft registration statement references Ingram Micro Philippines BPO LLC. Articles: Source: Ingram Micro investor filing. Articles: Summary: SEC filing lists Ingram Micro Philippines BPO LLC among related entities.. Articles: Date: 2017-09-10. Articles: Title: Ingram Micro opens new BPO center in Manila. Articles: Source: Outsource Accelerator News. Articles: Summary: Reported opening of a Manila BPO center supporting global IT operations, sales, and fulfillment.. Financial Health: Overall Health: unknown. Employee & Client Sentiment: Green Flags: Great Place to Work recognition for five consecutive years. Green Flags: 74% of employees say it is a great place to work. Green Flags: Published career development and cross-border collaboration messaging. Sentiment Trend: stable. Sentiment Themes: Theme: Great Place to Work recognition. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: Great Place to Work for five consecutive years. Sentiment Themes: Key Phrases: 74%

Methodology

Ingram Micro Philippines BPO LLC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.ingrammicro.com

Email: customer.service@ingrammicro.com

Phone: (714)566-1000

LinkedIn: https://www.linkedin.com/company/ingram-micro/

Frequently Asked Questions

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