Inove Experience Center scorecard

Company Overview

Inove Experience Center is a BPO company, founded in 2010, with approximately 1000-4999 employees. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: customer-centric. Voice: service-oriented. Voice: experience-focused. Tagline: um verdadeiro centro de experiências para seus clientes. Imagery Style: Brand language emphasizes customer experience and service transformation; visual specifics not verifiable from the provided public sources.. Client Value Proposition: Summary: Inove Experience Center’s public value proposition is outsourced customer service designed to improve customer experience, operational performance, and service quality while reducing the client’s need to maintain internal staffing and training overhead.. Value Points: Title: Performance and quality focus. Value Points: Description: Public materials emphasize trained teams, high performance in SAC, and reputation management.. Value Points: Title: Reduced internal burden. Value Points: Description: The company states that clients can avoid labor charges and internal training costs.. Value Points: Title: Customized service structure. Value Points: Description: The firm offers physical space and service infrastructure adapted to each client’s needs.. Value Points: Title: Experience transformation. Value Points: Description: The company frames its offering around turning service demands and complaints into improved service experiences.. Company Overview: Tagline: um verdadeiro centro de experiências para seus clientes.. Highlights: Founded in 2010. Highlights: Privately held. Highlights: Headquartered in São Paulo, Brazil. Highlights: Positions itself as a customer experience center. Highlights: Website and public profiles reference contact center, BPO, and CX capabilities. Description: Inove Experience Center is a Brazilian outsourcing/offshoring and contact center provider focused on customer relationship, BPO, CX, call center, and telemarketing services.. Competitive Differentiators: Differentiators: Title: Customer-experience positioning. Differentiators: Description: The company presents itself as a 'center of experiences' rather than a standard call center, emphasizing consumer experience and service transformation.. Differentiators: Title: Process

Strengths

• Brand Profile: Voice: customer-centric. Voice: service-oriented. Voice: experience-focused. Tagline: um verdadeiro centro de experiências para seus clientes. Imagery Style: Brand language emphasizes customer experience and service transformation; visual specifics not verifiable from the provided public sources.. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Inove Experience Center’s public value proposition is outsourced customer service designed to improve customer experience, operational performance, and service quality while reducing the client’s need to maintain internal staffing and training overhead.. Value Points: Title: Performance and quality focus. Value Points: Description: Public materials emphasize trained teams, high performance in SAC, and reputation management.. Value Points: Title: Reduced internal burden. Value Points: Description: The company states that clients can avoid labor charges and internal. (public_web; observed 2025-06-10)
• Company Overview: Tagline: um verdadeiro centro de experiências para seus clientes.. Highlights: Founded in 2010. Highlights: Privately held. Highlights: Headquartered in São Paulo, Brazil. Highlights: Positions itself as a customer experience center. Highlights: Website and public profiles reference contact center, BPO, and CX capabilities. Description: Inove Experience Center is a Brazilian outsourcing/offshoring and contact center provider focused on customer relationship, BPO, CX, call center, and telemarketing services.. (public_web; observed 2026-06-02)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-02)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 43

• egs: 39.5
• growth: 43.9
• reputation: 51.4
• ai_readiness: 50
• market_footprint: 36.7
• digital_readiness: 38.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: null. Competitors: Relationship: direct. Positioning: BPO/contact center provider focused on customer experience, call center, contact center, telemarketing, SAC, and reputation management.. Market Signals: Public materials describe call center, contact center, telemarketing, customer service, and omnichannel AI-enabled support. Differentiators: Positioning around customer experience transformation. Differentiators: Emphasis on specialized SAC and Reclame Aqui support. Differentiators: Omnichannel operations with AI and automation. Pricing & Engagement: Models: Name: Custom outsourced contact center engagement. Models: Best For: Clients seeking bespoke BPO/contact center delivery. Models: Description: Service structure appears tailored to each client’s operational need.. Models: Name: Physical space and infrastructure provision. Models: Best For: Clients needing dedicated operations setup. Models: Description: Public copy references leasing space and customized service structure.. Summary: No public pricing sheet or standardized commercial model was found in the sources reviewed. Public materials indicate custom engagements and client-specific infrastructure rather than transparent list pricing.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center. Categories: Services: customer service. Categories: Services: relationship management. Categories: Services: call center operations. Categories: Name: BPO. Categories: Services: business process outsourcing. Categories: Services: service operation support. Categories: Name: Telemarketing and sales support. Categories: Services: telemarketing. Categories: Services: sales strategies. Categories: Name: CX and quality. Categories: Services: quality. Categories: Services: mapeamento e documentação. Categories: Services: auditoria de processos. Categories: Services: implantação e planejamento. Categories: Services: analysis and improvement of results. Executive Summary: Summary: Inove Experience Center is a privately held Brazilian BPO and contact center company founded in 2010 and based in São Paulo, with a public positioning centered on customer experience, relationship management, and outsourced service operations.. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: São Paulo. Centers: Country: Brazil. Centers: City: Bahia. Centers: Country: Brazil. Key Firmographics: Founded Year: 2010. Sectors Display: outsourcing and offshoring consulting. Sectors Display: contact center. Sectors Display: BPO. Sectors Display: CX. Headquarters Display: São Paulo, São Paulo, Brazil. Employee Count Display: 1001-5000 employees. Ownership Type Display: Privately held. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Linkedin Founded: 2010. Workforce Signals: Linkedin Employee Range: 1001-5000 employees. Leadership & Executives: Executives: Name: Alexandre Romão Lecchi. Executives: Title: Partner & Chief Operating Officer (COO). Executives: Name: Rogerio Vieira. Executives: Title: Chief Revenue Officer (CRO). Executives: Name: Juliana Branco Silva. Executives: Title: Gerente Senior de relacionamento e Experiência. Reputation & Reviews: Summary: No public review-platform rating or independently verifiable customer-review aggregate was identified in the available sources. Public profiles do show company-size and contact details, but not a validated rating..

Methodology

Inove Experience Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 11 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.i9xc.com

Email: comercial@i9contactcenter.com.br

Phone: 40975800

Frequently Asked Questions

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